Job summaryThe role involves providing operational leadership for the services offered by Time 4 U, in collaboration with the Director.Responsibilities include supporting the Director and Executive team in executing strategic and operational service plans, ensuring the delivery of operational priorities, and leading the operational management of Time 4 U services. The position requires producing annual service plans, establishing robust governance systems with the Quality and Governance Manager to enhance service effectiveness, and promoting joint working across all Time 4 U services and external agencies.The role also involves ongoing consultations with the business development team assessing risk profiles of new clients and review care packages for existing clients. The post holder will provide oversight for risk management for all clients in Time 4 U placements. The role will also cover reviews for all current placements with the wider network. This will include providing strong leadership during periods of change for clients and facilitating the meaningful involvement of and carers in service development and monitoring.The post holder will foster collaboration with agencies, especially local authorities, to deliver care services effectively and lead the development of the organisation's Quality Improvement program alongside the Quality and Governance ManagerMain duties of the jobOPERATIONAL MANAGEMENTRESOURCE MANAGEMENTWORKFORCE MANAGEMENTSTRATEGIC DEVELOPMENT & PARTNERSHIP WORKINGPERFORMANCE MONITORING & MANAGEMENTOTHER DUTIESper the attached job descriptionAbout usTIME 4 U LTD is a Care Quality Commission (CQC) registered and regulated Supported Living provider looking after some of the most Complex and high risk individuals in the community. Working with a solution focussed approach TIME 4 U LTD is the integrated provider of choice for Local Authorities and Integrated Care Boards across England. We offer supported living services and rehabilitation on the short, medium and long-term using various evidence-based therapeutic interventions based on the positive behaviour support approach to care. We believe that investing in our staff is key to providing high quality care and so we provide staff training and supervision as a fundamental part of personal and professional development. All staff are employed in line with equal opportunities guidelines and are subject to rigorous recruitment checks. To ensure consistency in our delivery of care, all of our supported living services are designed to incorporate our 6 core beliefs, also known as our ENABLE mantra www.time4ugroup.co.ukJob descriptionJob responsibilitiesOperational ManagementTo ensure the delivery of all operational priorities as agreed by the Director.To lead and deliver the operational management of services provided by Time 4 UTo be responsible for the production of an annual service plan for the organisation.Working with the Quality and Governance Manager to ensure robust governance systems are in place and maintained to maximise the effectiveness of services consistent with national standards and Care Quality Commission guidance.Promote joint working across all services in Time 4 U and other agencies to maximise the provision of effective services.To lead in in care package reviews and placements offering insight into risk management, overall review of complex issues presented by clients in particular reducing readmissions to Secondary mental health and Learning disability servicesTo provide strong individual and professional leadership through change, supporting staff, colleagues, and partnersEnable the meaningful involvement of clients and carers in the development, deliver and monitoring of services.To foster joint working with all agencies, particularly local authorities, Care Quality Commission and Ofsted to deliver policies and procedures, record keeping and information sharing to support the joint provision of care services.To, with the Quality and Governance Manager to lead on the development of the organisations Quality Improvement programme.To support all registered managers to implement early warning signs for relapse prevention of all clients in placement.Management ResourcesTo lead review of clients risk in line with changing needs with the support of the business development unit in responding to packages of care that will aid safe management of complex clients.To deliver priorities of the organisation within agreed resourcesTo support the Finance department as required to establish and agree income and expenditure budget plans for agreement by the DirectorWorkforceTo work in tandem with the Head of Human resources to develop initiatives for staff support, training and recognitionTo manage and supervise the Registered/senior service managers across the organisationTo develop a cohesive, motivated high performing group of registered managers ensuring the effective leadership of all staff in Time 4 U.To lead the senior management team in the recruitment, training and management of all staff ensuring the workforce has the skills, expertise and motivation to deliver high quality care servicesRecognition of staff and development initiatives for staff recognitionStrategic Development and Partnership WorkingSupport the organisation in the development of the best quality, working relationships that are possible with the Local Authorities, Care Quality Commission, NHS organisation and other partner organisations.Support the Director in the development of strategic and service plans to implement and achieve the strategic objectives and visions of the organisation and its partners.Support the Director in all aspects of collaborative working with stakeholders ensuring the development and maintenance of effective joint working and relationships. As part of this task, participating and representing the organisation as required on all key fora such as the Clinical Governance meeting, finance meetings, client reviews, safeguarding conferences and other strategic meetings.Performance Monitoring and ManagementWith, Quality and Governance Manager, ensure the effective working of clinical governance system and processes within the service including the provision of timely, relevant and accurate information to support the organisations requirements e.g. CQC, Infection Control, Health & Safety, Complaints, complimentsTo work with the Head of Positive Behaviour Support to develop strategies to manage risk and support staff across the organisation.To support in the provision and use of accurate, relevant and timely reports to monitor service performance, to identify variances and to agree corrective actions consistent with monitoring requirementsTo ensure the prompt and effective investigation of allegations or reports of abuse of any clients in line with local policies, procedures and standardsWith , Quality and Governance Manager, to develop and maintain a Risk Register for the organisations consistent with national standards ensuring high risks are notified to the relevant departmentsEncourage all staff and personally participate in the evaluation and audit of services. Ensuring the dissemination of identified good practice within the organisation.To work closely with colleagues and other agencies to monitor and audit service quality standards, and to apply the principles of Best value, continuous improvement and clinical governance to the organsations servicesTo ensure that information technology is used to its fullest potential to provide management information and to inform future service delivery.To manage the collection and analysis of statistical and management information within the organisation.Together with Director and Governance and Quality manager, to develop and implement key performance indicators for registered /senior service managers and services across Time 4 U group.Other DutiesTo undertake such other duties within the scope of the role as maybe determined from time to time by the Director.With other senior management colleagues, participate as support to on -call managers .Person SpecificationQualificationsEssentialQualified to degree level or equivalentPost-Graduate management qualification or equivalentExperienceEssentialExperienceProven experience in delivering major service and organisational change.Demonstrable experience of business planning processes in large organisationsExperience of working successfully at a senior level in a complex multi-disciplinary organisation, contributing to both corporate and departmental goalsExperience of partnership working with a range of internal and external bodies / statutory and non-statutory agenciesDetailed knowledge of legislation and the statutory responsibilities of health and social care agencies in the provision of mental health and Learning Disability services.Managerial: team LeadershipPossession of High Order leadership skills, able to generate a clear sense of direction for the service and its employeesSuccessful at building (selecting, training and developing) effective teams as well as leading themAbility to deal effectively and constructively with performance and conduct issues.Ability to effectively resolve conflict.Results OrientationDemonstrable experience in developing, delivery and performance management of high quality servicesCommits to accomplishing challenging objectivesSets objective measurements; develops and monitors systems for organising work and informationDisplays initiative to improve performanceDetermined, outcome driven completer-finisherA bias for action with high degree of personal drive and motivationImpact and InfluenceCan build professional and personal credibility to win supportHigh level of representational skillsAbility to motivate and empower managers and staff so as to build effective teams and relationshipsAble to act as an ambassador for the organisationAbility to influence and negotiate effectivelyADDITIONALEssentialStrategic ThinkingAble to see key or underlying issues in complex situationsAbility to provide vision and direction to individuals and teams so as to gain ownership and commitmentStrong analytical skillsAbility to think laterally, able to interpret data and synthesise complex information from a range of sourcesAble to develop and implement creative and innovative solutions allied with an entrepreneurial disposition to issuesInterpersonal / Communication SkillsExcellent oral and written communication skillsExcellent presentation styleEffective interpersonal skills and ability to communicate with staff and managers at all levels within the organisation, community organisations, clients and carersAbility to present complex information to a mixed audienceIs capable of expressing ideas persuasively face-to-face, within management teams, to public meetings, and for the mediaExpresses ideas clearly and succinctly on paperResilienceMaintains a high level of performance when faced with opposition or hostility from others, or when under conditions of stressHas confidence in own ability to deal with challenging circumstancesHas the ability to handle failures constructivelyAble to take risks and quantify the effects of these risksFlexibilityAdapts to and works effectively with a variety of solutions, individuals, or groupsInnovative and imaginative with a commitment to qualityWilling to learn from past experienceValuesDemonstrable commitment to the provision of high quality, responsive and relevant mental health and learning disability services to children, adults and older peoplePersonal commitment to challenge discrimination and promote equality and diversity both within the organisation and externallyA passion for ensuring meaningful involvement of clients and carers in the planning development and monitoring of servicesPersonal integrityPersonal circumstancesCar driverFull clean licenseWork across sitesAble to carry out on call dutiesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK RegistrationApplicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameTIME 4 U LTDAddress116 Maidstone RoadChatamKentME4 6DQEmployer's websitehttps://www.time4ugroup.co.uk/ (Opens in a new tab)