Job summaryWe are looking for an individual with excellent organisational skills, a methodical approach and ability to pay close attention to detail. Experience in handling databases and basic ledger work is expected as is an understanding of patient confidentiality. We would like someone who is confident and comfortable working within a multidisciplinary team. Although a non clinical role, the individual will often speak to patient or relatives on the telephone and so an empathetic nature is essential. Previous NHS experience is not necessary but is desirable.Main duties of the jobThe primary role is to support the Optometry and Orthoptic teams in delivering comprehensive and professional administration support. The role includes ordering and receiving goods, maintaining stock levels and maintaining associated databases for spectacle vouchers, low vision aids and specialist contact lenses, dealing with telephone queries and cascading messages to the appropriate team member, recording staff annual leave and sickness and undertake any appropriate duties as required by the professional lead for service improvement within Optometry and Orthoptics.About usWe are a friendly and supportive team consisting of Optometrists, Orthoptists, technicians and administrators. We work in outpatients clinics in both Cheltenham General and Gloucestershire Royal Hospitals as well as community hospitals and special schools across Gloucestershire.Job descriptionJob responsibilitiesThe successful candidate will be working alongside a part time administrator and optometry clinic co-ordinator. It is office based and located predominantly in the main ophthalmology outpatient department at Cheltenham General Hospital. It is a permanent role of 37.5 hours per week (1.0WTE) and there is some scope to be flexible to suit the applicant, for example 4 long days and a half day. Please see the job description for full scope of the post.Person SpecificationQualificationsEssentialEducated to GSCE grade C or above (or equivalent) in numeracy and literacyComputer literate in microsoft office packagesNVQ level 3 in secretarial or administrative role or equivalent proven experienceDesirableRSA 3 or equivalent demonstrable typing skillsMedical Secretary diploma or equivalentExperienceEssentialAppropriate years experience in hospital or office environmentPrevious regular use of MS word, excel, outlook/diary, powerpointDesirablePrevious secretarial experiencePrevious experience in medical/clinical setting and using medical terminologyKnowledge/ SkillsEssentialGood communication and interpersonal skills to deal with patients/relatives and medical professionalsGood command and understanding of English, punctuation and grammarProven high level organisational skills including prioritising workload according to deadlineEffective and fast keyboard skillsDesirableProficient in TrakCareDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameGloucestershire Hospitals NHS Foundation TrustAddressCheltenham General HospitalCheltenhamGL53 7ANEmployer's websitehttps://www.gloshospitals.nhs.uk/ (Opens in a new tab)