Job summaryWe are an integrated Community Children's Therapies service providing assessment and intervention for children and young people aged 0-19 years with a range of physical and developmental conditions, complex needs and life limiting conditions.An exciting opportunity has arisen in the service for a full time administrator to join our friendly teams at the Walsall Child Development Centre.The post holder will assist in the development and administration of the Community Paediatric Physiotherapy and Occupational Therapy Services and ensure all reporting mechanisms are implemented and reviewed, working closely with the team lead to ensure smooth running of the service. There will be regular dealings with the families known to the service by taking phone messages and the successful candidate must therefore be able to respect confidentiality, be courteous, non-judgmental and demonstrate excellent communication skills.Main duties of the jobThe successful candidate will be expected to show the application of a high standard of administrative/secretarial skills and a good degree of personal initiative appropriate to the specific tasks to be undertaken. Excellent organisational skills, the ability to work on their own or within a team whilst under pressure, and ability to manage own time and work load are essential. You will need to be a team player and be able to work collaboratively within the integrated team as well as the wider MDT. Multidisciplinary and multi-agency working is a major part of the role and the service and allows the team to provide person centred, safe and joined up careAbout usWalsall Healthcare NHS Trust is committed to operating flexible working practices and service provision. Applicants must be able to travel across the borough within the working day as required to support the provision a community based service.Successful applicants will be expected to apply for disclosure (criminal records bureau check). Please note that we reserve the right to alter the closing date for this post and that if a large number of applicants meet the essential criteria for this post, random selection interviewing will also take place.It is important that your application meets the minimum requirements of the personal specification, as we will shortlist against these details.Job descriptionJob responsibilitiesExperience of using the adopted Patient Administration Systems, Electronic staff record systems and NHS Catalogue ordering systems is an advantage but training in these systems will be provided. Other duties will include the optimum use of computer software packages for work processing, presentations and spreadsheets, and ability to set-up/manage systems to collect and monitor/analyse data.Person SpecificationQualificationsEssentialRSA 3 Word Processing or equivalent OR C&G 4400 In Business Administration or Administration NVQ Level 3GCSE English Language Grade C or above or equivalentExperienceEssentialDemonstrable experience of working with diverse and complex workAbility to effectively deal with members of the public, internal and external departments/organisations/agencies at all levels in a polite and helpful manner.Ability to demonstrate using own initiativeSkillsEssentialAble to maintain the complete confidentiality of all information related to patients/colleagues, verbal/material and/or information handled.Extensive knowledge and experience of using Microsoft Office packages (include Word, Excel, PowerPoint & Access) and the ability to use e-mail and the internetAbility to present information in an organised and concise manner (one to one/group).Evidence of proactive rather than reactive approach to work.OtherEssentialAbility to deal with patient complaints in a confident manner and proactiveAbility to be flexible to meet service needs.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameWalsall Healthcare NHS TrustAddressWalsall Child Development CentreCoalhealth Lane,WalsallWS4 1PLEmployer's websitehttps://walsallhealthcare.nhs.uk (Opens in a new tab)