Job summaryAn exciting opportunity has arisen within the administration team at Charing Cross Hospital's urology department. The post holder will be primarily responsible for co-ordinating and managing the Benign urology clinics and thus will be required to work as part of a multi-disciplinary team alongside Consultants, registrars, nurses, other pathway co-ordinators within the Urology Service.The post holder will work closely with the relevant team members to ensure that patient pathways are co-ordinated effectively, patients are booked into the appropriate clinics and that a high quality customer service is provided.The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate the ability to communicate with patients and staff across all disciplines. The successful candidate should have some knowledge of cancer waiting time targets.Main duties of the jobImplement and maintain an efficient internal system and process to ensure the outpatient access target is met for all new referrals to the Imperial College Healthcare NHS Trust.Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.Resolving patient queries over the telephone, by email and in person on a daily basis, communicating tactfully and professionallyProviding administrative support to the wider multidisciplinary team, including medical, nursing and administrative colleaguesAttending weekly the MDT and post MDT wash-up meetingsAttending the In house PTL with the service support manager and admin manager to review the Prostate PTL to ensure that the patients diagnostic and outpatient appointments are booked.About usAt Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.Job descriptionJob responsibilitiesThe full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.Person SpecificationEducation/ QualificationsEssentialGCSE or equivalent in Maths and English or equivalent experienceExperienceEssentialGeneral administrative experienceKnowledge of appointment systems and patient administration systemsDesirableNHS experienceEvidence of staff training and developmentSkills/Knowledge/ AbilitiesEssentialExcellent IT skillsExcellent communication skillsExcellent interpersonal skillsProblem solving skillsDesirableKnowledge in use of the Integrated Computerised Hospital Information System (ICHIS).Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameImperial College Healthcare NHS TrustAddressCharing Cross HospitalLondonW6 8RFEmployer's websitehttps://www.imperial.nhs.uk/ (Opens in a new tab)