Job summaryExciting opportunities have arisen for an enthusiastic, flexible, and motivated individual to join our Medical Day Case Unit administration team in a Pathway Support role on a permanent basis.You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.To provide an efficient Medical Day Case unit Admin service to the consultants and their teams working flexibly with or alongside waiting list staff, consultants and other teams as required. Covering the reception role will also be part of this role.You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.The hours of work will be 37.5 hours per week, to be worked Monday - Friday between 8.30am - 5pm.Main duties of the jobTo admit and discharge patients on two systemsTo act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and professional manner.An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.Input patient information onto the various IT systems.Prepare and print daily waiting lists as appropriate.Ensure that notes and results are prepared and available prior to the patient episode or admission.Responsible for the regular case note maintenance and accurate filing.Liaise effectively with wards and departments within the hospital.To escalate any urgent problems to a senior manager.Undertake necessary training as and when required by the TrustClosing date of applications: 24 June 2024Interview date: 8 July 2024About usAs a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care TogetherOur fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.In return we will offer:Development opportunities, including both professional and leadership developmentOn-going support through every step of the way from recruitment to when you join our team and beyond.A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemesKey Facts about our Trust:We see on average 4810 OP appointments per day.We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.Our hospitals admit an average of 195 emergency patients daily.Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.We are one of only 7 Trusts nationally with more than 50 operating theatres.We carry out more than 140 elective procedures each working day.Job descriptionJob responsibilitiesPlease see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS EmployersPerson SpecificationGood written communicationEssentialGood written communication on application formDemonstrates a good standard of education in English and Maths (O Level, GCSE)Customer service experienceEssentialDemonstrates experience in a patient facing/customer service environmentAdmin office experienceEssentialDemonstrates experience of working in an office environment and familiarity with office roles and responsibilities (taking telephone calls, processing paperwork, maintaining recordsDemonstrates experience working with a team as well as undertaking tasks on their ownIT literacyEssentialDemonstrates experience working with different IT systems and managing dataGood working knowledge of MS OfficeDesirableKnowledge of the Hospital Administration systemOrganisational skillsEssentialDemonstrates experience and the ability to prioritise their own workloadDemonstrates experience managing multiple tasksDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameUniversity Hospitals of Derby and Burton NHS Foundation TrustAddressRoyal Derby HospitalUttoxeter RoadDerbyDE22 3NEEmployer's websitehttps://www.uhdb.nhs.uk/ (Opens in a new tab)