Job summaryThis is an exciting opportunity for a Patient Flow Assistant to join a small and experienced team working across Division 1 (Surgical Division). You will be able to work on your own initiative and seek help as required. You will join a team of two experienced surgical flow co-ordinators and training/support will be provided.Main duties of the jobProviding an efficient administrative service to discharge and transfer co-ordination of Patients1. To lead on co-ordinating the discharge or transfer arrangements of medically and therapeutically stable patients identified as medically fit for discharge within a designated area. The post-holder will participate in the assessment of after-care needs of clients and relatives/carers, contacting where necessary other members of the multidisciplinary team. The post-holder will independently co-ordinate the safe discharge and transfer of patients back into the community or into 'step down' facilities.2. To collate and provide up to date capacity/bed information within the Trust to support the Capacity Manager, the Trust Management Team and on-call managers with regard to all specialities, aiding decision making of the Capacity Management Team and informing Divisions and Directors of the Trust Capacity Status.The post holder is responsible for liaising with patients, relatives, medical, nursing and Allied health professional hospital staff both within New Cross and other hospitals, community and intermediate care staff, adult social care services across several local authorities and the public on all levels.About usThe Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.Job descriptionJob responsibilitiesAs detailed within the Job Description, this role will actively support all areas within Division 1 to maintain elective and emergency flow pathways to efficiently admit patients throughout the day.This post operates Monday to Friday.Person SpecificationQualificationsEssentialEducated to 'Diploma' standard or equivalent gained through training and practical experienceNVQ Level III in related Health or Social CareDesirableECDL or equivalentBasic Statistical SkillsExperience/SkillEssentialAbility to work under pressure and meet tight deadlinesAbility to work independently and as part of a teamFlexible with approach to workAbility to problem solve.Ability to know when to use own initiativeIT skills, using word, excel and outlookGood organisational skillsAbility to prioritise a demanding workload.Flexibility and otherEssentialExcellent communication skills both written and verbalAbility to liaise effectively with professionals from other organisations.Understanding confidentiality and diversity issues.Ability to cope with difficult and distressed patients and relativesWorking across 7 days as part of a shift rotaDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Royal Wolverhampton NHS TrustAddressNew Cross HospitalWolverhamptonWV10 0QPEmployer's websitehttps://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)