Job summaryAre you caring & compassionate? Are you flexible and dynamic? If so, we would love you to join our administration team.As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and thrives in a busy environment.You will play a key role in the delivery of high quality treatment and care to patients, providing a comprehensive, responsive service with a high degree of patient contact (face to face, telephone & written).You will require flexibility and compassion, to ensure a quality experience for patients, carers, relatives and health care professionals.Main duties of the jobIt's fair to say this job is varied and will keep you on your toes!You'll provide a multi-faceted administrative service, engaging with patients, clinicians, AHP's & Healthcare Scientist colleagues, ensuring the the highest standard of customer care.You'll receive patients & visitors to the Centre and satellite clinics in a polite & professional manner.You'll triage referrals efficiently, within agreed guidance/protocols obtaining additional information where necessary and updating IT systems in the process. After which, you'll deal swiftly & efficiently with information provided (simple to highly complex) in order that the correct mobility equipment is procured/manufactured.You'll also participate in a range of audits and continuous improvement programmes, to ensure our service standards and supplier performance continue at a high quality level.About usPreston SMRC is the North West Enhanced War Veteran Centre - one of only 9 Centres chosen in England.At the SMRC we are totally focused on 'Quality of Care' and are proud to be long term, established recipients of Customer Service Excellence (previously Charter Mark) and also ISO-9001:2008 accredited.Facilities include full clinical suites required for examination and treatment including fitting rooms, medical consulting rooms, physiotherapy, occupational therapy, casting rooms, interview rooms, individual peadiatric rooms, separate upper and lower limb rooms, cast rectification, lamination, workshop, machine room, administration office and store room. The SMRC also has a fully equipped specialist exercise area. The unit is fully supported by the Royal Preston Hospital and the comprehensive outpatient service such as Pharmacy and Radiology.The department supports a full multidisciplinary team including Consultant in Rehabilitation Medicine, Specialist Physiotherapists, Specialist Occupational Therapists, Senior Sisters, Assistant Practitioners, Senior Health Care Assistants, Psychologist, Physical Training Instructors, Prosthetists, Orthotists, Technicians and Rehabilitation Engineers.There are close links with the Department of Vascular Surgery, Orthopaedic Surgery, Plastic Surgery, Radiology and Diabetology in Royal Preston Hospital.Job descriptionJob responsibilitiesReceives patients & visitors to the Centre (and satellite clinics) in a polite and professional manner.Liaises with patients, carers, healthcare professionals, education, Social Services personnel, Supplier Organisations, Transport Authorities & other external organisations by telephone, email & face to face.Manages & prioritises referral/enquiry caseload for designated patients.Deals swiftly & efficiently with information provided in order that the correct mobility equipment is procured/manufactured.Arranges patient transport when requested.Schedules patient appointments.Inputs patient related information to a bespoke IT system.Person SpecificationKnowledge & ExperienceEssentialPrevious face to face customer contact/experiencePrevious telephone contact/experiencePrevious experience of handling administrative tasksAble to use own initiative & work without supervisionExperience of using MS Office suite in particular, Word, Excel and OutlookDesirableExperience of accounts procedures and cash handlingKnowledge of Orthotic, Prosthetic and Wheelchair servicesCompetent in the use of Oracle based computerised systemsExperience of ISO 9000 or equivalent quality systemsExperience of staff supervisionQualifications & EducationEssentialGood general educationDesirableECDL or equivalentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameLancashire Teaching Hospitals NHS Foundation TrustAddressSpecialist Mobility and Rehabilitation CentrePreston Business Centre, Watling St Road, FulwoodPrestonPR2 8DYEmployer's websitehttps://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)