Job summaryPart-time permanent post (20 hours per week - to include Fridays).An exciting and challenging opportunity has arisen to join the team based at Clare House Surgery. The post holder will work primarily with the Prescriptions Team and also provide administrative support to the wider team as required.The post holder will provide a comprehensive, professional and effective administrative service to the team. Flexibility and confidentiality are key requirements of this role and a calm and friendly manner when dealing with enquiries and external organisations.Main duties of the jobThe post holder will be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the practice are met. The post holder must work as part of a team and have the ability to organise and prioritise their own workload on a a day to day basis.About usAmicus Health was borne from the merger of Clare House and Bampton surgeries and provides care for over 18,000 patients across Tiverton and Bampton.Amicus Health has a team of over 80 staff, including GPs, nurses, HCAs and a strong administrative function. Despite the size of the organisation, there is still a "family" ethos.Staff are entitled to join the NHS pension scheme, and there are regular team events and meetings.Job descriptionJob responsibilitiesMain responsibilities:Process repeat prescription requests received by phone, email. post, slips and the online access system, in accordance with practice protocol.Produce prescriptions for the GP to sign in an acceptable timeframe.Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe.General requests for medication on behalf of the patient for non-repeat items.Issue batch prescriptions for the repeat dispensing scheme.Actively encourage patients to reconcile medications to facilitate monthly collections.Discuss with patients their requirements, encouraging patients to order only what they require.Act upon compliance issues, liaising with the appropriate clinician.Ensure medication reviews are arranged by maintaining an accurate recall system.Liaise with hospital staff, community pharmacists, patients, carers, care homes and others to resolve any queries relating to drugs and appliances.Input data into the patient's healthcare records as necessary.Deal with all prescription related enquiries in a timely manner.Monitor the prescription and personal task box and emails daily and complete in a timely manner.Highlight scripts with no EPS and request the patient to nominate an EPS chemist.Aim to increase the number of EPS scripts and avoiding printing paper copies.All queries to be dealt with using the EMIS medication screen.Maintain a clean, tidy, effective working area at all times.Administrative responsibilities:Duties may be varied from time to time under the direction of the Quality and Compliance Manager, Practice Manager or Clinical Pharmacist, dependent on current and evolving practice workload and staffing levels. This could include working extra hours to provide cover for absent colleagues. The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items identified in the above list of data team responsibilities.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that the post holder will respect their privacy and act appropriately.In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relatingto patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health and safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety Policy, to include:Using personal security systems within the workplace according to practice guidelines.Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.Making effective use of training to update knowledge and skills.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Actively reporting health and safety hazards and infection hazards immediately when recognised.Keeping own work areas and general areas clean and assisting in the maintenance of general standards of cleanliness consistent with the scope of the post-holders role.Undertaking annual infection control training.Reporting potential risks identified.Equality and diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behaving in a manner which is welcoming to any individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.Personal/professional development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance appraisal including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Contribute to the effectivenessof the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients' needs.Effectively manage own time, workload and resources.Communication:The post holder will recognise the importance of effective communication within the team and strive to:Communicate effectively with other team members.Communicate effectively with patients and carers.Recognise people's needs for alternative methods of communication and respond accordingly.Contribution to the implementation of services:The post holder will:Apply practice policies, standards and guidance.Discuss with other members of the team how the policies, standards and guidelines will affect their own work.Participate in audit where appropriate.Person SpecificationExperienceEssentialExperience of multi-tasking.DesirableExperience of working in a GP practice.Experience of working with the EMIS clinical system.QualificationsEssentialGCSE grade A to C in English and Maths, or equivalent.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameAmicus HealthAddressClare House SurgeryNewport StreetTivertonDevonEX16 6NJEmployer's websitehttps://www.amicushealth.nhs.uk/ (Opens in a new tab)