Job summaryThe Royal Marsden Hospital is one of Europe's largest Oncology centres and was the world's first hospital dedicated to cancer research, diagnosis, treatment, and education, with sites in Chelsea and Sutton our new Cavendish Square site which opened in April 2021.We are currently inviting applications from enthusiastic individuals to join the Diagnostic Radiology team at our Chelsea site in Central London.We are looking for an enthusiastic, motivated, and experienced imaging or healthcare assistant to join our dedicated team. We are particularly interested in response from a radiology assistants or HCA with radiology and outpatient experience.We provide excellent opportunities for professional and personal development in a well-resourced environment.Key skills required:o Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members.o Experience of working in a pressurised environment.o Experience of working in relevant care environment, e.g. within a hospital in a radiology or OPD department.The successful candidate should be a highly motivated individual with good communication skills Punctual, presentable and courteous at all times and be able to remain calm under pressure.For further information and to arrange an informal visit please contact Victoria KataikeMain duties of the jobThe Imaging Assistant will be responsible for assisting in the timely, efficient and courteous provision of the Diagnostic Imaging service. This will include:Communicating appointment details to patients both by phone and in writingEnsuring that all patients are appropriately prepared and ready for imaging at the required timeAssisting radiographers and Radiologists in the performance of Diagnostic Imaging examination and procedures, in CT this is working between on 2 floorsProvision of appropriate patient careThe post-holder will be required to work closely with a team of highly skilled professionals to facilitate the smooth running of the Department. Key working relationships in the department will be with the imaging, medical, clerical and nursing staff. In addition there will be contact with Consultants and their secretaries throughout the Trust and other Health Services. The Imaging department also works within a high quality management system and has been awarded QSI Accreditation by UKAS since FebruaryThe post holder will also provide cover for the reception desk as needed and will be required to handle enquiries from patients, their carers and Trust and non-Trust staff in person or by telephone/post.The post holder will have patient contact, both adult and paediatric, including contact with the terminally ill. Patient presentation will include the unconscious, incapacitated, confused and those with physical and mental disabilities.About usThe Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston HospitalAt The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.Job descriptionJob responsibilitiesPlease refer to the job description and person specification for more information.To assist in radiographic examinations undertaken within the department (CT, MR, Ultrasound, X-Ray).To communicate effectively and empathetically with patients and their escorts prior to, during and after an examination.To deal with colleagues, patients, carers and relatives in a helpful, reassuring and friendly manner.To support radiographic, medical and nursing staff in the examination of patients by ensuring a safe, clean and hygienic working environment.To handle all enquiries, in person or by telephone, including the passage of information in a timely manner.To record patient attendance and notify relevant staff when patients arrive.Assist clerical staff in making bookings and schedule patients for examination, taking into account clinical priority and scheduling accordingly.Person SpecificationEducation/QualificationsEssentialEvidence of education to GCSE / NVQ level 2 or equivalent.Evidence of A level in one subjectDesirableBasic life support skillsExperienceEssentialExperience of working with a variety of staff.Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team membersExperience of working in a pressurised environment.DesirableExperience of using a Hospital SystemExperience of working in the NHSExperience of working in relevant care environment, e.g. within a hospital in radiology or OPD or nursing home.Skills Abilities/knowledgeEssentialAbility to handle sensitive information without compromising confidentiality or trust.Demonstrable evidence of personal and professional development.DesirableAbility to use booking and IT systemsExperience of typing and data entryOther RequirementsEssentialEvidence of commitment to customer care initiativesKnowledge and understanding of quality issuesEvidence of understanding the NHS PlanDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameThe Royal Marsden NHS Foundation TrustAddressThe Royal Marsden ChelseaFulhamSW3 6JJEmployer's websitehttps://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)