Job summaryThe post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone.The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post.The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment.Main duties of the jobThis job description is generic across the trust and tasks will differ from site to site.Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessarySupport with room bookings and allocation of rooms as requiredTaking and relaying messages both verbal and by telephone, prioritising as appropriate.Liaison with staff at all levels throughout the Trust.To use various clinical systems to support in the booking in of patients at various clinics/departmentsMeet and greet and booking patients in as required on arrival.Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.Data inputting.About usBy joining Team MPFT, you will be helping your communities and in return for this, we will support you by;Supporting your career development and progressionExcellent NHS Pension schemeGenerous maternity, paternity and adoption leaveOptions for flexible workingUp to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leaveExtensive Health and Wellbeing support and resourcesIf you work in our community teams, we pay for your time travelling between patientsLease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rateSalary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business ratesSalary sacrifice bikes up to £2kFree car parking at all trust sitesFree flu vaccinations every yearCitizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.Job descriptionJob responsibilitiesReport any breakdowns or maintenance problems to Facilities and Estates and ensure they are actioned in a timely manner.Contact point for all contractors and general maintenance to the health centreEnsure health and safety standards are adhered to by all staffSupport the day to day running of the building, eg cleanliness, assist with fire alarm testing and alarm issues, health and safetyTo maintain and order supplies as required for service delivery. g. stationaryTo deal with incoming and outgoing mail.Maintain an effective office support system including filing and photocopying.Provide cover in other areas accordingly, as requested.Attend work related meetings and training related to the role.The use of all Microsoft computer packages.Tracking patients notes who attend clinicDealing with cash on site to include selling of books, prescription, vending machine errors, vitamin drops and maintaining documentation following Standard Financial Instruction.Arrange adhoc transport requests liaising with the appropriate department.Undertake other duties as may be determined from time to time commensurate with the role and general responsibilities of this post.Follows Trust policies and procedures in line with job role, advice available if required.Decisions and judgements:The postholder does not have any responsibility for staff.The postholder will work within established procedures/practices with supervision available for reference.The postholder will follow policies in own role and may be required to comment, but has no responsibility for service development.Communication and relationships:Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors (in line with the level of role, training and experience).Demonstrate their own activities and provide guidance to new starters.The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers.Exposure to distressing or emotional circumstances is rare.Physical demands of the job:The postholder will be required to use equipment essential to the role.There may be frequent requirement for concentration with a predictable workload.Person SpecificationQUALIFICATIONS & TRAININGEssentialIT skills to RSA 2 levelEducated to NVQ 2 level in office procedures(or working towards) or equivalent experienceGood communication skillsEXPERIENCEEssentialPrevious administrative and clerical experienceWord processing and data inputting experienceAbility to liaise at all levelsCustomer interface experienceProblem solving experienceComputer literateDesirableExperience of working in the NHSSKILLS, KNOWLEDGE & ABILITIESEssentialAn effective written and oral communicatorExcellent telephone mannerEnthusiastic, flexible, polite, confident and able to use initiative and work under pressureExcellent organisational skillFlexible hours of work to ensure continuity of reception functionFlexible working to ensure continuity during periods of absenceAbility to work within a teamAbility to work without supervisionAbility to focus on a range of issues at any one time.DesirableUnderstanding of NHSExcellent keyboard skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameMidlands Partnership NHS Foundation TrustAddressMilehouse Primary Care CentreLymebrook WayNewcastle, StaffordshireST5 9GAEmployer's websitehttps://www.mpft.nhs.uk (Opens in a new tab)