Job summaryThe post-holder will be working with the rest of the team at Beechwood Medical Centre. You will answer the telephone and liaise with patients face to face. The main role of the position is to deal with patients face to face at the reception desk. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.Main duties of the jobThe following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Operations Manager:a. To work on the downstairs reception desk supporting patients in a face to face situation.b. To use the telephone to call patients and take inbound calls from patients when not busy working on the front desk.c. Book, change and cancel appointments for patients in line with current arrangements.d. Deal with things at the front desk, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Operations Manager, Business Manager or Partnerse. To work with other team members and support the practice operationally. The bulk of the reception work will be on the reception desk dealing with patients in a face to face situation.The hours for this role are very specific in order to cover the surgery for the hours we are open:Monday - 2.00pm - 6.30pmTuesday - 2.00pm - 6.30pmWednesday - 2.00pm - 6.30pmThursday - 2.00pm - 6.30pmFriday 12.00pm - 6.30pmTotal weekly hours - 24.5You MUST be able to work these hoursAbout usThis job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the organisation. This document may be amended, following consultation with the post-holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing, duties to enable the efficient running of the organisation.Job descriptionJob responsibilitiesThe post-holder will be working with the rest of the team at Beechwood Medical Centre. You will answer the telephone and liaise with patients, carry out administrative duties as required to keep the smooth running of the general practice. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.Person SpecificationQualificationsEssentialQualificationsEducated to GCSE level or equivalentDesirableIT or admin qualification at NVQ level III or aboveRSA level II or equivalentExperienceEssentialExperience of working with the general publicDesirableExperience of working in a healthcare settingExperience of working with vulnerable peopleExperience of working in general practice/primary careSkillsEssentialExcellent communication skills (written and oral)Strong IT skillsClear, polite telephone mannerEffective time management (planning and organising)Ability to work as a team member and autonomouslyExcellent interpersonal skillsProblem-solving & analytical skillsAbility to follow policy and procedureDesirableCompetent in the use of Microsoft Office and OutlookPersonal qualitiesEssentialPolite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltyAbility to work under pressureDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameBeechwood Medical CentreAddress60a Keighley RoadOvendenHalifaxWest YorkshireHX2 8ALEmployer's websitehttps://www.beechwoodmedicalcentre.co.uk/ (Opens in a new tab)