As a clinic receptionist, you will play a very important part in the day to day running of the business, maintaining the operational readiness of the clinic and being the first and last point of contact for all our visitors and staff. What you'll be doing: • Meet and greet visitors in a warm and friendly manner. • Manage daily appointments and re-scheduling as and when required. • Open and lock venue and ensure security procedures are followed. • Door Entry Management - Identify and validate all attendees. • Direct claimants to where they need to go/seat them outside the consultation room. • Day to day organisational and administrative duties including data entry, and maintenance of internal computer systems • Adherence to and implementation of HSE procedures, including weekly Health & Safety checks and upload of documents to internal HSE systems. • Maintain business office supplies by keeping an up-to-date record of stationery surplus. • Work closely with fellow receptionists, both in your own clinic and throughout the wider estate, ensuring all annual leave and absence is appropriately covered • Attend and actively contribute to weekly Receptionist Team meetings • Ensure the venue is kept to a professional standard at all times • Provide relevant information to claimants and supporting staff and claimants whilst in venue. • Maintain a professional relationship with claimants and ensuring customer satisfaction at all times. • Ensure that all visitors feel welcome and comfortable throughout their experience in clinic. • Maintenance and cleanliness of the venue at all times (ensuring that maintenance issues are reported in a timely manner) including the reception desk area • Contribute to the Strategic Management and Development of the business What we're looking for: • Previous experience in a customer facing or administrative role • Adaptive and flexible with ability to work to strict criteria and to set SLA's • Ability to learn new systems • Able to work as an engaged and motivated member of a busy team • Enthusiastic, confident self-starter • Ability to deal confidently and tactfully with people • Excellent attention to detail • Flexibility to work shift patterns About Capita PIP At Capita, we're carrying out Personal Independent Payment (PIP) assessments on behalf of the Department for Work and Pensions (DWP) across the Midlands and in Wales, and on behalf of the Department for Communities (DfC) in Northern Ireland. PIP helps people with a wide variety of disabilities cover the extra costs that they may face when trying to lead full, active and independent lives. Join us and discover how you can use your compassion and healthcare skills to take your career in a different direction What's in it for you? • 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave • company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more • voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology • the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice • access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident