Job summary37.5 hoursYou will work in a highly pressured environment to provide a professional and efficient booking service for patients utilising the Endoscopy Service. You will be expected to ensure patients are booked in adherence to local and national access policies and will work as part of a multi-disciplinary team, supporting other team members to deliver the access targets and a patient focused booking service.Main duties of the jobTo establish, implement and monitor a range of administrative processes and systems to support the patients attendance to Endoscopy by allocating dates and data entry.Ensuring that patients are seen in chronological order and within specified local and national target waiting times and waiting list policies.Communicate appointment and admission related information to patients and carers.Maintain patient confidentiality.To assist in creating an environment which is patient focussed, and maintains their dignity and privacy.Receive and action enquiries, verbal and written, promptly and efficiently from a wide range of people using judgement and analysis to resolve any problems within the parameters of the role, referring complex queries to line manager as appropriate.To plan patients onto lists for consultants/medical staff in line with the agreed booking rules, ensuring operating list/session capacity is maximised, taking into account waiting times and individual patient requirement.Be responsible for contacting patients to offer and agree dates and monitor attendance/non-attendance to relevant clinic.Informing senior managers of any problems as appropriate.To support management of the waiting list in a timely and accurate manner.To receive and action telephone enquiries from wards, patients, general practitioners and hospital colleagues.To provide cover for for other duties deemed appropriate within the department.About usThe Rotherham NHS Foundation Trust is a combined acute and community Trust serving a population of over 260,000 with over 4,500 staff. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. We are working successfully with partners across South Yorkshire as part of the Integrated Care Board where we are leading and collaborating in several key work streams and service areas, including workforce development. We combine our patient first approach with innovation and care against a backdrop of system working, as encapsulated in our Trust valuesAMBITIOUS - We set high standards for the services we deliver. We aim to be an outstanding Trust and we are enthusiastic about delivering excellent health care for our patients.CARING - We embrace the importance of giving the highest possible quality of care for our patients. We also care for each other as colleagues and for the community, our resources, our environment and our future.TOGETHER - We value the importance of working together with patients, carers and families to ensure that we provide high quality patient centred care. We are committed to working with partners and stakeholders across Rotherham, South Yorkshire and Bassetlaw to develop sustainable services for the population we serve. Getting the right leaders in the Trust is critical to achieving.We are committed to diversity and inclusion, for both our patients and our workforce.Job descriptionJob responsibilitiesPlease see attached the job description and person specification for the full details about the role and the responsibilities.Person SpecificationQualificationsEssential3 GCSEs or equivalentDesirableNVQ or equivalent in customer service administrationPrevious training in/use of Trust in-house systemsTraining in data protectionExperienceEssentialWorking in a customer/patient care environmentWorking as part of a teamWorking under own initiativeWorking under pressure or to meet targets/deadlinesMaintain effective, accurate and efficient office systems including MediTechDesirableWaiting list managementPrevious NHS experienceKnowledgeEssentialKnowledge and understanding of the 18 week policies.Knowledge of national and local access targetsConfidentialityDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameThe Rotherham NHS Foundation TrustAddressRotherham Nhs Foundation Trust120 Moorgate RoadRotherhamSouth YorkshireS60 2TYEmployer's websitehttps://www.therotherhamft.nhs.uk/ (Opens in a new tab)