Job summaryCentral and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability and substance misuse services to the diverse and culturally rich communities we serve.In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative and enthusiastic Senior Healthcare Administratorto join our forward thinking, friendly and expanding Health & Justice team at HMP High Down.By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health and well-being. Our healthcare services work to a7 day week working model, to ensure our patient's healthcare is managed and maintained to the highest of standards at all times.Our motto is "Caring NOT Judging" so by working in partnership with the criminal justice system and other agencies, we provide responsive, dependable and high-quality primary care and mental health services to those who may have offended and those at risk of offending in the communities we serve, to improve their health status and to encourage social inclusion.Why not see what our staff say about working within our award winning teams: https://www.cnwl.nhs.uk/health-and-justice/find-out-what-its-work-health-and-justiceMain duties of the jobThe post-holder will be required to provide a comprehensive and confidential administrative service to Surrey Prisons Healthcare Teams.The post holder will need a range of clerical skills with the aim of providing outstanding compassionate care.The post-holder is required to provide leadership to an established admin workforce. They will be expected to provide cross cover during periods of staff absence.The post-holder will need be flexible in their approach and use initiative and judgement to organise their own workload and that of junior administrative staff within the service.The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.About usCentral and North West London NHS Foundation Trust offers its staff ongoing career progression through:Monthly supervisionAnnual personal development plans/appraisalsAccess to exciting internal and external training opportunities.Excellent progression through various career pathway opportunities such as but not limited to:Preceptorship ProgrammeSupport and guidance with RevalidationHidden Gem and annual award ceremoniesExcellent staff benefits, our benefit packages are amongst the best in London and include:Health and wellbeing servicesSeason ticket loansCycle to work schemeRelocation packageThe trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.Job descriptionJob responsibilitiesTo receive and triage a range of enquiries from professionals, patients, and prison staff, consult with internal and external sources to resolve queries, problems, or complaints. Enquiries may be of a highly sensitive, contentious, or distressing nature requiring judgement, tact, and sensitivity to reach an appropriate resolution.Maintain an effective message taking system ensuring that all messages are passed on to the appropriate individual in a timely manner, in some situations the timing may be critical and own judgement will be required.To ensure timely production of medical, clinical or legal documents and following up action points from clinical/medical consultations in line with legislation and established timescales, in many cases timescales will be critical and management of workload and time will be required to ensure deadlines are met thus ensuring fees or complaints are avoided.To book rooms or venues as appropriate for clinics or meetings, being conscious and aware of special needs. Sometimes this may require prior research into the needs of those attending and medical conditions.To arrange and attend a range of meetings, sometimes at high level, as required, taking responsibility for issuing papers, taking minutes, sharing action points, and following up within required timescales.Co-ordinate travel and accommodation arrangements as required.To liaise with 3rd parties such as prison staff, Mental Health Act Administration, Ministry of Justice, Parole Boards, Social Services and GPs when required, to obtain information required prior to assessment if necessary.To support the wider team where necessary including prison staff, medics, Service Managers, Nurse Prescribers, Nursing Staff and Therapists.To manage the external documentation needs e.g. security paperwork in a timely and effective manner.Administer and manage bookings of clinics, ward rounds, visits, admissions, and discharges as required. Book interpreters when requiredEnter own notes on the clinical system or if required enter notes on behalf of a clinician in line with set timescales. Ensure scanning is up to date and face-to-face and non-face-to-face activity is accurately recorded.To receive referrals and action promptly and efficiently. This will include maintaining and monitoring the patient waiting times being aware of, and reporting, potential breaches.Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required.To monitor and maintain levels of materials and equipment necessary for the service provision including stationary and office equipment, prepare requisitions for authorisation, process delivery notes, and invoices and to ensure the secure storage and distribution of stationery requirements of the team within the laid down timescales.To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.Person SpecificationEducation and QualificationsEssentialEducated to GCSE level or higher (grade C or above).NVQ Level 3 Administration (or equivalent)High standard of written EnglishDesirableEvidence of training in leadership and management skillsAble to demonstrate and evidence continuous professional developmentPrevious ExperienceEssentialSignificant experience in senior secretarial/administrative positionExperience of working with databasesOrganising, attending and taking minutes/notes at senior level meetingsExperience of dealing with members of the public both face to face and on the phoneExperience of working in health or health related environmentDesirableWork within multidisciplinary teamsExperience of staff supervision/managementExperience of working with staff at senior levelExperience of organising eventsSkills & KnowledgeEssentialA comprehensive working knowledge of the use of Microsoft Office software - Word, Excel and PowerpointAbility to work in a flexible and organised manner, to prioritise and work to deadlinesConfidence to work on own initiative and to consult as neededAbility to maintain confidentiality appropriately and understand the issues involvedAble to build constructive relationships with warmth and empathy, using good communication skillsTo exercise independent judgement and initiative based on acquired experience and knowledge when problems arise, by taking appropriate action to resolve the problems or referring to the appropriate personDesirableKnowledge of Client Administration SystemsKnowledge of Procurement SystemsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameCentral and North West London NHS Foundation TrustAddressHMP High DownHigh Down LaneSutton, SurreySM2 5PJEmployer's websitehttps://www.cnwl.nhs.uk/work (Opens in a new tab)