Job summaryModality LLP is a large-scale provider of NHS and private Outpatient Services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care, leading to high-quality patient outcomes. We work in partnership with a number of hospitals across the country to collaboratively redesign outpatient services with more care being delivered in community settings. We also deliver private care for patients with private medical insurance and for self-pay patients.We are recruiting a number of Senior Medical Secretaries to provide all aspects of secretarial and administrative duties to a group of consultants and the wider clinical team for self-pay and insured patients/clients.We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality service is provided. The postholder(s) will be committed to undertake any other duties commensurate with the role, within the bounds of their own competence.As an employee with us you can benefit fromEnrolment to the NHS pension schemeMinimum 27 days annual leave, plus 8 days bank holiday pro rataEmployee discounts and benefits schemeEmployee assistance programme (EAP)Education and career pathwaysEnhanced Family friendly policiesMain duties of the jobSenior Medical Secretaries will facilitate the smooth running of the patient/client journey by ensuring that coordinated and streamlined administrative processes revolve around the patient/client and their individual needs.Senior Medical Secretaries will have exceptional customer services skills with the ability to deal with staff and patients/clients with a high degree of professionalism, compassion and confidentiality.We are looking for individuals with highly developed organisation skills, ensuring that patient/client care is coordinated in an efficient, effective and proactive manner.About usModality LLP is a provider of NHS community outpatient services within a number of regions across the UK.Our service offer and expertise include:Over 15 years of experience of delivering community outpatient servicesContracts with ICBs and hospital providersA diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionalsDelivery of over 160,000 patient consultations per yearDelivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per weekJob descriptionJob responsibilitiesPlease refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.If you feel this is the ideal career and looking for a daily challenge, we welcome an application for you to join our growing team of likeminded people.Please note Modality LLP reserves the right to close this vacancy at any time during the advertising period.Pre-employmentVaccinationsAs part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.Right to work checksAll applicants invited for interview will need to prove their right to work in the UK at the interview stageReferencesReferences must be secured prior to beginning employment, one must be your current or most recent employer.Employment historyYou must notify us of any employment gaps of 6 weeks or more.Person SpecificationExperienceEssentialPrevious experience as a Medical Secretary or in a similar administrative role within a healthcare setting.Experience of managing/supervising other staff members and coordinating/delegating work.KnowledgeEssentialNVQ 3 Business Administration or Team Leadership or Customer Care or equivalent experience.AMSPAR or British Medical Secretary qualification which includes medical terminology.Formal customer services training.Knowledge of administrative procedures within a healthcare environment.Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product.Proficient computer skills, including knowledge of medical software and systems.Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role.Knowledge/previous experience of the main clinical systems e.g. SystmOne/Semble.Knowledge of date protection and confidentiality regulations within healthcare.GCE/GCSE subjects to include English language.Word Processing/RSA II.1 year part qualification RSA part I.Personal QualitiesEssentialAbility to provide and receive complex and sensitive information.Ability to work as part of a team.Ability to manage own workload and work on their own initiative, taking appropriate action as necessary in the absence of the line manager.Ability to maintain composure in difficult situations.Ability to work to deadlines and under pressure.Smart and professional appearance.SkillsEssentialStrong organisational skills with exceptional attention to detail and the ability to multitask effectively.To be able to write clear, concise messages often involving complex medical terminology.To understand a range of Protocols and Policies and implement them in everyday work.Excellent standard of written communication.To comprehend complex instructions or documents containing medical terminology.To be able to communicate with all levels of personnel, including medical professionals, patient/clients and outside agencies.To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding.Ability to work well under pressure, prioritise tasks, and meet deadlines.Self-motivated and ability to work without supervision when required.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameModality LLPAddressLyndon House62 Hagley RoadBirminghamB16 8PEEmployer's websitehttps://www.modalitycommunityservices.com/ (Opens in a new tab)