Job summaryUCLH hosts one of Europe's largest Haematology services in Europe with a 98-bed inpatient unit spread across the recently opened Grafton Way Building and UCLH Tower. The service is nationally and internationally recognised for delivering specialist care for patients with blood cancers such as leukemia, lymphoma and myeloma, including those undergoing stem cell transplantation, as well as patients with other blood diseases such as sickle cell disease and rare thrombotic conditions. The team is made up of over 150 inpatient nursing staff, approximately 50 consultants, 30 junior doctors, 30 administrators and a large multidisciplinary team of expert support staff. The size of the service has allowed the formation of highly-specialised disease-specific teams who are able to provide expert care 24/7, as well as a leadership role across the sector in areas such as CAR T, TTP and Red Cell services. We have an extensive clinical trials portfolio, supported by a wide range of research programmes through close academic links with UCLH.We have an exciting opportunity for a fixed term Service Manager post within the Clinical Haematology team. The post-holder will mainly be responsible for the management of a clinical team's administrative staff, which includes Team leaders and pathway coordinators and facilitating an excellent, high-quality service for our patients.Main duties of the jobThe post-holder is expected to support the senior management team with Cancer Waiting Times and 18 Weeks RTT Management while ensuring the team's administrative standards are met. The postholder will also be responsible for supporting the delivery of a number of outpatient transformation projects.This role demands excellent communication and administration skills, a strong capacity for managing a workload independently, a pro-active and creative approach, and an ability to be flexible and learn new skills quickly. We are looking for an individual that is self-disciplined and can motivate others. Experience of dealing with confidential and sensitive information and managing organizational change is highly desirable. A high level of computer literacy is essential.About usUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)National Hospital for Neurology and NeurosurgeryRoyal National ENT and Eastman Dental HospitalsUniversity College Hospital Grafton Way BuildingRoyal London Hospital for Integrated MedicineUniversity College Hospital Macmillan Cancer CentreThe Hospital for Tropical DiseasesUniversity College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.Job descriptionJob responsibilitiesFor the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.Come and be a part of the best NHS trust in England to work for, according to our staff*UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.UCLH top trust to work at in England for the second year running!: University College London Hospitals NHS Foundation Trust.Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.Person SpecificationKnowledge and QualificationsEssentialDegree and/or relevant experienceExperienceEssentialPrevious managerial experience in a large and complex organisation, preferably within the NHSProven experience in service improvement and developmentProven experience in effective management of budget and effective leadership of staffA proven record of success in managing change while also developing and maintaining high standards of qualityDesirableProven experience in business planning and in the development and effective leadership implementation of complex strategic and operational plansSkills and AbilitiesEssentialProven track record of working under pressure to strict deadlinesAbility to prioritise effectivelyThe ability to work co - operatively with both clinical and non -clinical staff including other management teams of the Trust and to develop effective working relationships within the directorateStrong negotiation and influencing skills with ability to motivate and engage individuals and teamsQuality focussed with an innovative approach and the ability to solve complex problemsA strong understanding of multi -disciplinary issues and commitment to multi - disciplinary workingExcellent IT skillsAn understating and experience of staff and organisational developmentEvidence of political awareness and sensitivity to the high profile of the TrustCommunicationEssentialExcellent written and verbal communication skills, including the ability to liaise and negotiate effectively with all levels of staff, both clinical and administrativePersonal and People DevelopmentEssentialExperience in supervising or managing multiple members of staffResponsibilities towards promoting Equality Diversity and InclusionEssentialDemonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality DutiesSpecific RequirementsEssentialDemonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sectorDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameUniversity College London Hospitals NHS Foundation TrustAddressUniversity College London Hospital250 Euston RoadLondonNW1 2PGEmployer's websitehttps://www.uclh.nhs.uk (Opens in a new tab)