The Shift Leader supervises daily operations to ensure that food safety, product preparation, and cleanliness standards are maintained. Schedules and supervises staff. Maintains the restaurant standard in both safety and security.
Exceptional customer service is a major component of this position.
Performing all tasks and responsibilities of a Sandwich Artist™ as outlined in Sandwich Artist™ job description
Managing a team between 4 to 20. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees. May conduct written and verbal staff evaluations
Coordinating and supervising the staff so that standards of cleanliness are maintained as outlined in the Operations Manual and store paperwork
Maintaining a professional appearance and presentation standards as outlined in the Operations Manual
Training
Coaching newer or less experienced Sandwich Artists™ in their tasks and responsibilities using the Sandwich Artist™ Training book
Performing paperwork duties as assigned
Assisting in the planning of special events and marketing activities
Opening and closing a store to a high standard
Accepting and handling store deliveries
Maintaining a professional manner when handling complaints at a store level
Performing weekly inventory and reporting figures to management
Adhering to company banking policy and procedures
In absence of the Supervisor and Manager to be responsible for the store’s food, drink and produce ordering
Accurate logging of food orders in the stores pos system
Conducting fire training with team members
Complying with the health and safety regulations (Testing Fire alarms, Fire extinguishers and emergency lighting)
Experience:
Working within a QSR operations environment
Previous supervisory experience
Excellent communication skills: especially verbal
Ability to manage all levels of employees
Computer knowledge is desirable
Physical:
Must be able to work any area of the restaurant when needed and to operate a computerised Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Education:
Secondary school or equivalent education (relevant NVQ’s)