Job summaryBand 2 - Switchboard Operator - Stepping Hill HospitalNightshift Hours18 hours per week 22.00 - 07.00 worked over a three week rota.The above hours are core hours , however the successful applicant will be required to work flexibly within the rota to cover other shifts due to absence due to sickness or annual leave on the evening and night shift at short notice. We are based at Stepping Hill Hospital, Stockport NHS Foundation Trust, the post holder will be required to work as part of a friendly team providing a full comprehensive service for the Trust covering all aspects of the Switch board. NHS and switchboard experience is desirable but not essential as full training will be given to the successful applicant.Main duties of the jobWe are looking for someone who promotes excellent customer service skills which will help support the smooth and efficient running of the switchboard which will enable good first impressions to our staff, patients and visitors to the hospital. Flexibility is required should other shifts need to be covered at short notice.About usWe hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.Benefits we offer to you:o Between 27-33 days of annual leave plus bank holidayso NHS pension scheme membershipo Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go furthero NHS Staff discountso Cycle to work schemeoSalary finance - for loans, savings, budget planning and tips on managing debto Stockport Credit Union- for local financial adviceJob descriptionJob responsibilitiesThe Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.Person SpecificationEducation and QualifactionsEssentialGood standard of general educationKnowledgeDesirablePrevious knowledge in a similar environmentExperienceEssentialExperience of handling a high volume of callsCommunicationEssentialGood communication written and verbalDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameStockport NHS Foundation TrustAddressStepping Hill HospitalPoplar GroveStockportSK2 7JEEmployer's websitehttp://www.stockport.nhs.uk/ (Opens in a new tab)