Job summaryTo provide robust support to the receptionists and provide resilience to the Emergency Department team.Main duties of the jobTo support the Reception Manager in providing and co-ordinating an efficient and comprehensive reception, administrative and information collection service for the Emergency Department.To ensure that all departmental and Trust processes are adhered to and followed. The post holder will be responsible for the training and development of their team to maintain a high level of customer support at all times.About usRoyal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.The Care Quality Commission (CQC) have given us an overall rating of Outstanding.Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdoJob descriptionJob responsibilitiesWe are looking for a Reception Team Lead (21 hrs per week shift times 7.30am-13.30pm & 16.00pm-22.00pm to include some weekends) to work within our friendly reception desks across the Emergency Floor (A&E, EAU, AEC & Guildford Ward). You will work as part of the Emergency Floors multi-disciplinary team, providing a 24 hour Reception serviceThe successful candidates will support and deputise for the Reception Manager and duties will be of a varied nature in accordance to the needs of the Emergency Department.The role is diverse, with each day bringing new challenges. You will have proven ability in using your own initiative and working with confidential information, showing attention to detail and the ability to work accurately. A confident and assertive personality will be an asset.The Royal Surrey County Hospital NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development / training as well as a great range of employee benefits.For more details, please contact Lisa Gadsby, Reception Manager for the Emergency Floor, 01483 571122 ext 4215 or email lisagadsby@nhs.net.Person SpecificationQualificationsEssentialGeneral education to GCSE level.KnowledgeEssentialPrevious experience in patient contact position.DesirablePrevious NHS experience in an admin roleDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameRoyal Surrey NHS Foundation TrustAddressRoyal Surrey County HospitalEgerton RoadGuildfordGU2 7XXEmployer's websitehttps://www.royalsurrey.nhs.uk/ (Opens in a new tab)