Job summaryTo work within the Administration Team to provide a comprehensive medical secretarial support to ensure the smooth and efficient operation of the Basingstoke Community Mental Health team. Communicate with a range of internal and external professionals and organisations whilst providing good customer service experience for all patients at all times.Main duties of the jobReceiving referrals, ensuring they are passed onto the appropriate clinician for triage and maintaining a database of all new accepted referrals. Inputting referrals onto RIO primary electronic database. Checking for all demographics and upload of any relevant documents. Contacting Service Users and arranging assessments, monitoring waiting times and sending out any follow up appointments as and when necessary. To provide secretarial support to members of the CMHT Teams including social workers and nurses. Respecting patient confidentiality at all time. To type assessment summaries, reports, documents and other letters ensuring confidentiality of patient records is maintained. To support the Admin Team Leader to ensure that at all times sufficient cover is available to carry out the duties of the team. To perform any any ad hoc duties as and when required, this can include assisting with covering reception. Attending meetings and taking minutes and distributing them in a timely manner.About usSouthern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services. With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours. We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed. Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working. Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.Job descriptionJob responsibilitiesFurther information about the Trust and this role can be found on the Job Description and Person Specification document attached.We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.Person SpecificationQualificationsEssentialExcellent standard of written and oral English to GCSE level grade. Good knowledge of word, excel, teams, share point and outlook. Experience in typing/word processing and taking minutes. Previous experience of working as a secretary/administrator.DesirableQualifications in minute taking and administration. Medical Terminology.ExperienceEssentialExperience of establishing efficient office systems and processes. Experience if dealing with the public and excellent telephone manner. Competence in using a number of software packages. Microsoft Word, Excel, Teams, Share Point. Understanding of and commitment to Trust Equal Opportunities Policy. Organisation of appointments and diary management.DesirableAudio typing. Experience of RIO system.Additional CriteriaEssentialCustomer focussed. Excellent telephone manner. Calm under pressure. Organised and flexible approach to work. Proven track record in prioritising workload. Flexible and adaptable to meet the changing needs of the service. Excellent interpersonal skills. Attention to detail. Willing to undertake relevant training.DesirableExperience of working with a Health or Adult Services setting. Understanding of medical terminology. Some understanding of mental health conditions. Competence and confidence in providing customer service.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSouthern Health NHS Foundation TrustAddressBridge CentreNew RoadBasingstokeHampshireRG21 7PJEmployer's websitehttps://www.southernhealth.nhs.uk/ (Opens in a new tab)