Job summaryAn exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point.Interview date: 17th June 202437 hours 30 minutes /weekEnhanced rate for unsociable hours after 8pm4-week rolling rota, shift pattern will consist of as see below.Vacancy 37.5hour (30 mins break)WeekMonTueWedThuFriSatSun10900-17000900-17000900-17000900-1700Day Off1330-2130Day Off2Day Off0900-17300900-17300900-17300900-17300900-1700Day Off30800-16001000-18001000-1800Day offDay Off0800-160013:30-21.3041330-21301330-21301330-21301330-21301330-2130Day OffDay OffYou will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.Main duties of the jobResponsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm.The ability to remain calm, concise, and polite under pressure.About usNewcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 16,000 staff and an annual income of £1 billion.We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.Job descriptionJob responsibilitiesOperate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers' requirements utilising the appropriate resources available via the database i.e., extensions, DECT, pagers mobiles and home numbers.To respond to all emergency alarms and contact appropriate personnel.As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.Person SpecificationQualificationsEssentialGood standard of education (GSCE or equivalent qualification / experience)DesirableRSA Level 2 or equivalent experienceKnowledgeDesirableBT trained or equivalentBusy switchboard experienceSkillsEssentialGood communication skillsAccuracy skillsProven skills on switchboardsTo be able to work under pressureTo be able to cope in emergency situationsAbility to understand emergency systemsAbility to problem solveDesirablePC literateGood written skillsAbility to support staff through continuous development.Be able to accept and act upon direct instruction effectivelyDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Newcastle upon Tyne Hospitals NHS Foundation TrustAddressRegent Point317 Regent PointNE3 3HDEmployer's websitehttps://careers.nuth.nhs.uk/why-us (Opens in a new tab)