Job summaryThis post is to support a new initiative working more closely with our community optician partners to support patients who can be safely cared for by community opticians whilst also allowing patients to be seen closer to home.This post offers an exciting opportunity for an experienced administrator to assist in managing the safe discharge of selected ophthalmology patients to the care of our community partners ensuring all required information is transferred to the community practitioners in a timely manner.The role will involve using the community optician's own bespoke IT system. The postholder will also be responsible for maintaining accurate records of discharged patients to facilitate accurate reporting and auditing of this service. The role is essential to ensuring patients are managed appropriately and do not end up lost in the system. In addition, the postholder will also support the wider ophthalmology failsafe team in helping to develop robust processes for the safe management of returning patients.Interview Date Wednesday, 26 June 202437 Hours 30 Minutes/WeekYou will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.Main duties of the jobResponsible for the safe transfer of patient care to community opticians for appropriate patients as instructed by clinicians.Working with the admin manager ensure robust processes exist for the accurate transfer of all necessary patient information.Use multiple IT systems to transfer and record patient information including photographic images.Maintain accurate records of patients transferred to community services to allow relevant reporting and auditing of new systems.Assist with the creation of written procedures for the duties undertaken.Work alongside other ophthalmology failsafe team members to ensure safe management of patients requiring future follow up.About usNewcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.Please see attached information on what Staff Benefits we have to offer at our Trust.We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.Job descriptionJob responsibilitiesThe purpose of this role is to support and encourage individuals living with sight loss, who regularly attend for review, diagnostic tests and treatment, access healthcare services.This will involve reviewing hospital systems (e.g. Medisoft) to identify those patients to be reviewed. The role will then cross reference this with other data held on hospital systems to confirm which patients require treatment and when to uphold treatment plans within the clinically advised timeframe (as advised by clinicians).Many patients will change their contact details. The role will liaise with this complex group of patients to identify up to date information and facilitate their access to treatment.This will require caring, patient and tactful communication to help patients complete their treatment journey. For some patients this is often diagnosed later in life but they will remain a patient under our care long term leading to an ever increasing cohort of patients. With an ageing population this is set to grow.There will be extensive and close working with Trust clinicians, multi-disciplinary teams, Appointment booking Centre and community options (potentially other external organisations in future) to identify patients and support with referrals to and from different sites.The role will also proactively track and support patients during their treatment to ensure that they achieve specific treatment milestones.The post holder will therefore be required to utilise a diverse range of influencing techniques to support patients with treatment completion.As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.Person SpecificationQualifications & EducationEssentialNVQ level 3 or equivalent qualification / experience plus: Knowledge of a range of work procedures and practices / Knowledge of a full range of administrative systems / Knowledge of medical terminology / Previous experience of NHS working proceduresKnowledge & ExperienceEssentialKnowledge of a full range of Trust administrative systems or similar: Medisoft Site specific databasePatient record tracking system Request Queue Shappt/Book Understanding of global NHS issues including recent reformsCaldicott Guidelines etcFreedom of Information ActData Protection ActEnsure confidentiality and security of patient informationExperience of working with service users in in Age Related Macular Degeneration and GlaucomaHighly developed patient-centred communication and influencing skillsExperience of using hospital computer systems and extracting dataDesirableExperience of working with ophthalmology servicesExperience of working with clinical and administrative professionals in giving assistance and advice on the collection interpretation and use of informationSkills & AbilitiesEssentialAbility to work to tight deadlinesSupervision skillsCapable of working under own initiative, in a reasonable manner, and to agreed deadlinesA high level of accuracy, optimum presentation of information and attention to detailExcellent organisational skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Newcastle upon Tyne Hospitals NHS Foundation TrustAddressRoyal Victoria Infirmary317 02 Royal Victoria InfirmaryNE1 4LPEmployer's websitehttps://careers.nuth.nhs.uk/why-us (Opens in a new tab)