Job summaryThis newly created post will be supporting the Transport Lead and Transport Admin Co-Ordinator to centralise patient transport bookings across KMPT Services providing an opportunity to be innovative, and share ideas to develop and embed the team.The operational hours for the service are proposed as 8am - 8pm, 5 days a week. The post holder will be required to work shifts across the week to support the needs of the service. As this is a newly created service working hours may be subject to change following evaluation.Some working flexibly / from home can also be accommodated.Previous applicant need not apply .Main duties of the jobThe post holder will play a key role in representing the service on the telephone. They should be professional, personable and adaptable, with a conscientious approach to the potentially changing needs of the team.This post would suite someone with skills in administration, communication, data collection and a keen interest in patient experience.About usCome and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.Job descriptionJob responsibilitiesKey responsibilities will include:Management of all incoming calls to the Transport service, using a prescribed screening toolTo remain patient focused and actively liaise with Acute Services to support with the booking of patient transportCommunicating with internal and external stakeholders to build on partnership working and improve transport pathwaysAssisting in data collectionSupporting the Transport Co-Ordinator to develop and improve processes in line with KMPTs strategy to continuous improvement and patient experience.Demonstrate professional communication and an ability to problem solveA variety of administrative tasks including typing documents, preparation of correspondence, customer service, data management, supporting business agendas, diary maintenance, scheduling meetings, and taking minutes.Please see job description for full details.Person SpecificationExperienceEssentialCall Handling ExperienceData Collection ExperienceDesirableNHS ExperienceCustomer Service SkillsQualificationsEssentialMinimum A-C GCSE or equivelant in Maths and EnglishSkillsEssentialMicrosoft Office Experience (Word, Outlook & Excel)Experience in report writingExperience in Minute takingDesirableExperience in handling work prioritisation and deadlinesAbility to work to own initiativeDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameKent & Medway NHS & Social Care Partnership TrustAddressPriority House, MaidstoneMaidstoneME16 9PHEmployer's websitehttps://www.kmpt.nhs.uk (Opens in a new tab)