Job summaryWe are seeking to appoint an enthusiastic candidate to the role of Ward Clerk within Emerald Ward to give a high level of patient serviceApprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.For this role you will undertake a 19-month development programme in Customer Service within Oncology & Palliative Care department, through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Intermediate Apprenticeship Level 2.Main duties of the jobTo provide administrative cover to the ward and ensuring that this is delivered to high standards.To ensure the timely administration of admissions and discharge summaries and GP notification on discharge ensuring that all data is recorded on the discharge database.To ensure PAS / Careflow is up to date and to know how accurate and timely data collection helps the Trust deliver patient care now and in the future.To help your team meet its data quality targets by using data reports to correct errors and be aware of ongoing performance. Errors/omissions identified in data quality reports should be corrected for those data items where it is possible to do so.To adhere to the Trust's service agreement procedures and manage the processing of referrals and admissions to ensure that all patient episodes are covered by a service agreement or overseas visitor authorisation.To assist and support in collating administrative requirements, for example, to collate information relating to quality monitoring of discharge summaries, as requested by the ward/service Manager.To ensure transport is booked and booked ready on time to prevent delayed dischargeAbout usNorth Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing.We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.For more information, please access the following link: https://www.northmid.nhs.uk/Job descriptionJob responsibilitiesCommunicate effectively and with a friendly manner with all staff groups and families.To pass on any messages given in role to the appropriate person as soon as possibleContact next of kin on admission, discharge, update on care changes and appointmentsAdherence to the Trusts Equal Opportunities policy in the work placeRespond to requests for information and, where appropriate, pass on information to others, maintaining confidentiality.Deal with day-to-day telephone enquires to the departmentCollect and sort departmental post and filling of patients notesMaintain and update paper-based records and IT based information as required.To process any documentation as requested and appropriate to department (e.g. booking in and out of medical records, processing stationary orders etc.Person SpecificationCriteriasEssentialEquivalent standard of education with emphasis on numeracy and literacyAbility to file in alphabetical and numerical orderKeyboard skillsClear communication skillsAbility to empathise with patients.Ability to work as part of a teamAbility to prioritise tasks and work without direct supervisionAbility to become proficient in PTS within three months (with trainingProviding customer focused serviceMeeting and assisting people in person and by telephoneDealing effectively and sympathetically with difficult situationsAbility to file in alphabetical and numerical orderDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameNorth Middlesex University Hospital NHS TrustAddressCapetown ward, Chasefarm HospitalEnfieldEN2 8JLEmployer's websitehttps://www.northmid.nhs.uk/ (Opens in a new tab)