Job summary We are looking to recruit a Band 3 Administrator to work with the 0-19 Health Visitor and School Nurse teams based at Clarendon, Hebburn. The post holder will be joining a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and other administrative staff. This is a fast-paced service and you would be expected to carry out a variety of administrative tasks. Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are also necessary. You should have proven excellent keyboard skills and a working knowledge of software packages. The post holder should be organised, empathetic, and adaptable to change. You may occasionally be exposed to upsetting and distressing calls, therefore an element of resilience is needed, however full training and support is provided. The team work Monday Friday 8.30 4.30 Main duties of the job Key Tasks within role: To manage the scheduling of new/review patients in line with national standards highlighting any capacity issues to the Clinical Team Manager as needed. To provide administrative support to the 0-19 service including answering the telephone, photocopying, opening and logging of post, liaising with professionals and non-professional groups Contribute to effective communication links between the 0-19 Team, Education Professionals, children and young people and parent / carers Maintain accurate written and electronic information systems, supporting data input onto IT systems. To liaise on a daily basis with Child Health Information Service e.g. collection and return of records, updating of demographic information. To ensure the safe transit (between departments) of confidential information. To contribute to effective team working during administrative duties including SPOC, ordering of supplies/equipment liaising information. Document patient information as appropriate, entering and retrieving information via the electronic record, as permitted by the role About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated. Details Date posted 24 June 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year 25/26 Pay Award Pending £24,937 - £26,598 Contract Fixed term Duration 12 months Working pattern Full-time Reference number C9155-CMAC-0625-31 Job locations Clarendon Windmill Way Hebburn NE31 1AT Job description Job responsibilities To be the first point of contact for service users and professionals contacting the Service to make a referral via the telephone, showing empathy and understanding. Completing the referral form over the telephone, where required, ensuring patient information is inputted into the Emis System in real time efficiently and effectively. To liaise with the Clinical Team as referrals are received to ensure they are triaged in a timely manner. Contribute to effective communication links between the 0-19 Team, Multi-Agency Professionals, children and young people and parent / carers. To co-ordinate the scheduling processes on a day to day basis including overseeing any cancellation or rescheduling of appointments. Diary management of all team members and ensuring changes are communicated with individual team member. To work as part of the admin team and the wider 0-19 team to ensure safe and effective communication. To provide clerical and administrative duties including scanning of confidential information, management of team email accounts containing sensitive information, distribution of new birth visits to allocated worker and manage information sent to families who transfer into the area in a timely manner to ensure an efficient and effective 0-19 service. To complete validation of Emis Reports i.e. unmarked slots, LAC data to ensure data is updated in real time to show a true reflection of capacity and demand to help improve service provision. Minute taking at internal and external meetings. Care Pathway management- ensuring patients are moved to the appropriate stage in within the care pathway as needed. To ensure that appropriate procedures and Trust Policies are adhered to at all times and that national standards and RTT performance targets are met. To comply with the Trusts vision, values and behavioural compact. FOR FULL JOB DESCRIPTION SEE ATTACHMENT Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their applic ation. Please visitGov.UKfor further information Job description Job responsibilities To be the first point of contact for service users and professionals contacting the Service to make a referral via the telephone, showing empathy and understanding. Completing the referral form over the telephone, where required, ensuring patient information is inputted into the Emis System in real time efficiently and effectively. To liaise with the Clinical Team as referrals are received to ensure they are triaged in a timely manner. Contribute to effective communication links between the 0-19 Team, Multi-Agency Professionals, children and young people and parent / carers. To co-ordinate the scheduling processes on a day to day basis including overseeing any cancellation or rescheduling of appointments. Diary management of all team members and ensuring changes are communicated with individual team member. To work as part of the admin team and the wider 0-19 team to ensure safe and effective communication. To provide clerical and administrative duties including scanning of confidential information, management of team email accounts containing sensitive information, distribution of new birth visits to allocated worker and manage information sent to families who transfer into the area in a timely manner to ensure an efficient and effective 0-19 service. To complete validation of Emis Reports i.e. unmarked slots, LAC data to ensure data is updated in real time to show a true reflection of capacity and demand to help improve service provision. Minute taking at internal and external meetings. Care Pathway management- ensuring patients are moved to the appropriate stage in within the care pathway as needed. To ensure that appropriate procedures and Trust Policies are adhered to at all times and that national standards and RTT performance targets are met. To comply with the Trusts vision, values and behavioural compact. FOR FULL JOB DESCRIPTION SEE ATTACHMENT Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their applic ation. Please visitGov.UKfor further information Person Specification Qualifications Essential GCSE Maths and English C or above, or equivalent Educated to NVQ Level 3 in Business Admin or equivalent or relevant experience Experience Essential Proven prior customer services experience. Ability to prioritise tasks. Ability to work as part of a team or on own initiative Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing. Developed keyboard skills (through practice). Previous minute taking experience Desirable Audio Typing experience Physical skills Essential Developed keyboard skills Skills and Knowledge Essential Proven Interpersonal /communication skills. Effective written communication skills Data input skills Effective organisational skills Able to work without supervision Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook Basic skills of empathy and reassurance. General understanding of confidentiality requirements in a health care setting. Willing to undertake further training related to role Desirable Knowledge of Iaptus Knowledge of Emis Person Specification Qualifications Essential GCSE Maths and English C or above, or equivalent Educated to NVQ Level 3 in Business Admin or equivalent or relevant experience Experience Essential Proven prior customer services experience. Ability to prioritise tasks. Ability to work as part of a team or on own initiative Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing. Developed keyboard skills (through practice). Previous minute taking experience Desirable Audio Typing experience Physical skills Essential Developed keyboard skills Skills and Knowledge Essential Proven Interpersonal /communication skills. Effective written communication skills Data input skills Effective organisational skills Able to work without supervision Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook Basic skills of empathy and reassurance. General understanding of confidentiality requirements in a health care setting. Willing to undertake further training related to role Desirable Knowledge of Iaptus Knowledge of Emis Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address Clarendon Windmill Way Hebburn NE31 1AT Employer's website https://www.stsft.nhs.uk (Opens in a new tab) Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address Clarendon Windmill Way Hebburn NE31 1AT Employer's website https://www.stsft.nhs.uk (Opens in a new tab). Location : Clarendon, Windmill Way, NE31 1AT Hebburn, United Kingdom