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  • Female Care Worker Full Time
    • Cyncoed, Cardiff
    • 25K - 100K GBP
    • 1w 6d Remaining
    • Weekly Pay Driving License Essential £13 per hour 25p per mile Full or part time hours available This is an exciting time for 1st Grade Care, we have been operating since 2011 creating an amazing team of care assistants, working within the Cardiff, and surrounding areas, we can offer guaranteed hours, zero hours, full or part time contracts. We are looking for a team of care assistants to help deliver a 5 star care at home service across the Cardiff. Are you passionate about helping others? Do you want to make a genuine difference in people's lives? Are you looking for a job in healthcare as a care assistant? A full driving license is essential as you will travel house to house. As a care assistant you will be helping our service users stay in their own homes, providing them with daily support so they can be healthy and happy. Care Assistant Responsibilities ·Assisting service users with washing and personal hygiene. ·Helping them dress. ·Preparing meals. ·Assisting with medication. ·Domestic duties and household tasks. ·Shopping. ·Other aspects of general care. Each service user has their own personal care plan that explicitly details their daily needs, as a care assistant you will adjust your level of support depending on their individual requirements. Female applicants only please - due to the personal care elements of this role an Occupational Requirement applies. This is permitted under Schedule 9, Part 1 of the Equality Act 2010 If you would like us to contact you, click apply and let’s have a chat.. Location : Cyncoed, Cardiff
  • Senior Practitioner - Social Care Qualified Full Time
    • Herefordshire
    • 10K - 100K GBP
    • 1w 6d Remaining
    • Herefordshire Adult Social Care is looking for an experienced CHC Senior Practitioner to undertake Joint Assessments / Reviews with our ICB to assess eligibility for CHC and Joint Funding. Must have a strong working knowledge of eligibility and process under the 2022 National Framework for NHS Continuing Healthcare and the Care Act 2014. Experience of undertaking CHC Checklists, Decision Support Tools and undertaking challenges and disputes regarding CHC Eligibility and Joint Funding with the ICB. You will be familiar DST domains and experienced in obtaining evidence to support presenting argument based on Nature, Intensity, Complexity and Unpredictability of health need. You will also have excellent communication, presentation and negotiation skills. Herefordshire Adult Social Care uses the Mosaic client database so experience with this system would be an advantage, but training will be provided as required. You will support the CHC Lead with the overall management of the CHC pathway from referral to outcome and monitoring the financial implications of those outcomes. We are currently working a hybrid system of part office/part home-based working. There is a requirement to be able to work face to face and be based in the office in Hereford for at least 2 days each week. You will be given autonomy in the booking and confirming of visits for the days in office and then writing-up on the work from home days. This role will initially span for a 3 month period. NOTE- We do not provide sponsorship. Location : Herefordshire
  • Patient Experience Manager Full Time
    • Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA, TQ2 7AA Torquay, United Kingdom
    • 10K - 100K GBP
    • 1w 6d Remaining
    • Job summary Our Patient Experience Manager will manage the Patient Experience Team and take responsibility for the management of complex complaints and will liaise with the Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO). They will be an experienced manager and a source of expert practical and theoretical knowledge on complaints regulations and procedure for our Trust, working closely with our Care Group leadership teams to identify and disseminate learning from complaints. Main duties of the job o Provide effective leadership to support the development of our Patient Experience Teamo Be the lead source of expertise on complaints regulations and handling for our Trust, ensuring that new regulations or processes are effectively communicated and embeddedo Liaise with Care Group leadership teams to ensure the complaints process is managed effectively, improving and maintaining compliance with response targetso Review written complaint responses to ensure questions are answered, letters are produced to a high standard, are timely, complete and show sensitivity to the complainanto Provide quality assurance for action plans produced by the Care Groups to learn from complaints and improve patient experienceo Ensure that lessons are learned from complaints and communicated across the Trusto Develop and deliver a training programme for our Trust on the management of complaints to ensure the Complaints Standard Framework 2023 is being adhered to and early resolution is encouragedo Develop and maintain positive and collaborative working relationships with external partners, for example Healthwatcho Provide leadership for Patient Safety Teamo Ensure processes and procedures are in place to assist service users, relatives and members of the public to express their views easily and accurately about services provided by our Trust, and to access the formal complaints process About us Why Work With Us The Patient Experience Team are a dedicated, caring and friendly team, offering advice and support to patients/clients/service users, their families/carers and the general public. Patient Experience is part of our Trust's Corporate Services department. Our Patient Experience manager will link with other Corporate Services, e.g. Patient Safety; Litigation to provide assurance for our Trust Board. Details Date posted 01 July 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Based on 2024-25 AfC rates Contract Permanent Working pattern Full-time Reference number 388-7147659-A&C Job locations Torbay Hospital Lowes Bridge, Torquay, TQ2 7AA Torquay TQ2 7AA Job description Job responsibilities Model compassionate leadership for all staff within the Patient Experience Team Provide effective line management, supporting and developing all direct reports, so that the team can obtain and maintain high standards of customer service, meeting all required national targets with regards to performance Accountable for and promoting a just and compassionate culture for effective people management, recruitment and selection, training and development, welfare, deployment, sickness absence, grievance and disciplinary matters Develop and promote a culture of equality and diversity, and implement systems and processes which will highlight any unfair discrimination towards those patients who complain or make comments about services Provide non-clinical advice and information on a range of issues to staff and services users Support families and patients through the complaints process Able to engage with clinical and non-clinical staff and influence behaviour to collaboratively achieve positive outcomes Develop and maintain robust working relationships with multi-professional staff groups in our Trust and with partners in the local health and social care community Work closely with multidisciplinary teams, governance coordinators, clinical teams to promote and facilitate learning from complaints to enhance patient experience Scrutinise complaints for issues that may expose our Trust to adverse media publicity and advise the Communications Team to ensure appropriate responses to media enquiries Excellent written, oral and presentation skills to allow effective communication with clinical and non-clinical staff across our organisation and in the preparation of governance papers Review and remain informed about national and local policy, guidance and NHS legislation relating to complaints and PALS management Communicate complex, sensitive and contentious information regarding complaints, including where there are significant barriers to understanding and acceptance, and in a hostile, antagonistic or highly emotive atmosphere Ensure that our Trust directors and Chief Executive are fully briefed on any complaint issues that may have a significant effect on the reputation of our organisation Use judgement to interpret clinical policies, national guidance and regulatory frameworks, advising our Trust on how these should be interpreted e.g. PHSO Complaints Standards Able to assess, sift, analyse and collate complex data in different formats and from different sources covering activity, performance management, quality and financial indicators in order to identify patterns and trends for informed decision-making and planning for improvements Uses a variety of data to identify themes and trends from complaints, and other feedback, requiring action Lead and develop a Patient Experience educational programme and coordinate strategic expertise across our Trust, achieving organisational strategic objectives and enhancing our organisational reputation Development and demonstration of leadership, self-motivation and teambuilding /teamworking skills Collate and analyse highly complex data using appropriate data analysis methods to present improvement plans, deep-dive reviews, reports and investigations Analyse complaints for emergent themes which may also link to patient safety incident reviews and investigations to provide reports for Feedback and Engagement Group and other groups/committees as required Provide advice to clinical teams regarding measures required for improvement and identify possible contributory factors and support the development of solutions for emerging themes Plan and organise a broad range of complex activities across the patient experience portfolio ensuring that there is alignment of projects with organisational development and financial agendas Ensure that all customer service functions are managed efficiently and effectively adhering to Trust, regulatory and statutory requirements alongside other best practice standards and expectations Job description Job responsibilities Model compassionate leadership for all staff within the Patient Experience Team Provide effective line management, supporting and developing all direct reports, so that the team can obtain and maintain high standards of customer service, meeting all required national targets with regards to performance Accountable for and promoting a just and compassionate culture for effective people management, recruitment and selection, training and development, welfare, deployment, sickness absence, grievance and disciplinary matters Develop and promote a culture of equality and diversity, and implement systems and processes which will highlight any unfair discrimination towards those patients who complain or make comments about services Provide non-clinical advice and information on a range of issues to staff and services users Support families and patients through the complaints process Able to engage with clinical and non-clinical staff and influence behaviour to collaboratively achieve positive outcomes Develop and maintain robust working relationships with multi-professional staff groups in our Trust and with partners in the local health and social care community Work closely with multidisciplinary teams, governance coordinators, clinical teams to promote and facilitate learning from complaints to enhance patient experience Scrutinise complaints for issues that may expose our Trust to adverse media publicity and advise the Communications Team to ensure appropriate responses to media enquiries Excellent written, oral and presentation skills to allow effective communication with clinical and non-clinical staff across our organisation and in the preparation of governance papers Review and remain informed about national and local policy, guidance and NHS legislation relating to complaints and PALS management Communicate complex, sensitive and contentious information regarding complaints, including where there are significant barriers to understanding and acceptance, and in a hostile, antagonistic or highly emotive atmosphere Ensure that our Trust directors and Chief Executive are fully briefed on any complaint issues that may have a significant effect on the reputation of our organisation Use judgement to interpret clinical policies, national guidance and regulatory frameworks, advising our Trust on how these should be interpreted e.g. PHSO Complaints Standards Able to assess, sift, analyse and collate complex data in different formats and from different sources covering activity, performance management, quality and financial indicators in order to identify patterns and trends for informed decision-making and planning for improvements Uses a variety of data to identify themes and trends from complaints, and other feedback, requiring action Lead and develop a Patient Experience educational programme and coordinate strategic expertise across our Trust, achieving organisational strategic objectives and enhancing our organisational reputation Development and demonstration of leadership, self-motivation and teambuilding /teamworking skills Collate and analyse highly complex data using appropriate data analysis methods to present improvement plans, deep-dive reviews, reports and investigations Analyse complaints for emergent themes which may also link to patient safety incident reviews and investigations to provide reports for Feedback and Engagement Group and other groups/committees as required Provide advice to clinical teams regarding measures required for improvement and identify possible contributory factors and support the development of solutions for emerging themes Plan and organise a broad range of complex activities across the patient experience portfolio ensuring that there is alignment of projects with organisational development and financial agendas Ensure that all customer service functions are managed efficiently and effectively adhering to Trust, regulatory and statutory requirements alongside other best practice standards and expectations Person Specification Person Specification Essential A first level degree or equivalent Educated to Masters level, working towards or equivalent experience Experienced with NHS complaints management processes and procedures Experience of managing service provision and the supervision and management of staff Proven organisational skills and ability to work to deadlines under pressure to achieve agreed objectives, being able to respond quickly to urgent requests, and ensuring delivery to timescales required Experience of communicating highly sensitive information in a hostile or highly emotive atmosphere Evidence of project and improvement skills Desirable PHSO Complaints Management Training Investigation Training Clinical Experience in Health or Social Care Leadership Qualification Experience serving on project groups and/or committees and able to develop effective working relationships with people from a variety of agencies as well as internal staff Person Specification Person Specification Essential A first level degree or equivalent Educated to Masters level, working towards or equivalent experience Experienced with NHS complaints management processes and procedures Experience of managing service provision and the supervision and management of staff Proven organisational skills and ability to work to deadlines under pressure to achieve agreed objectives, being able to respond quickly to urgent requests, and ensuring delivery to timescales required Experience of communicating highly sensitive information in a hostile or highly emotive atmosphere Evidence of project and improvement skills Desirable PHSO Complaints Management Training Investigation Training Clinical Experience in Health or Social Care Leadership Qualification Experience serving on project groups and/or committees and able to develop effective working relationships with people from a variety of agencies as well as internal staff Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Torbay Hospital Lowes Bridge, Torquay, TQ2 7AA Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab) Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Torbay Hospital Lowes Bridge, Torquay, TQ2 7AA Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab). Location : Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA, TQ2 7AA Torquay, United Kingdom
  • Compliance Administrator Full Time
    • HA1 3JL London and South East, United Kingdom
    • 10K - 100K GBP
    • 1w 6d Remaining
    • Job summary We are looking for a confident Compliance Administrator with a passion for delivering outstanding care. Youll be working 37.5 hours a week, making a positive difference to the lives of the people in our care at Cygnet Hospital Harrow. Main duties of the job At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day About us Cygnet Health Care was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation. Details Date posted 01 July 2025 Pay scheme Other Salary £27,300 to £27,300 a year Contract Permanent Working pattern Full-time Reference number VPA3BF5321 Job locations London and South East HA1 3JL Job description Job responsibilities We are looking for a Compliance Administrator to join our team at Cygnet Hospital Harrow. Cygnet Hospital Harrow provides a recovery focused service treating a wide range of mental health problems. We also offer specialist diagnostic, assessment and inpatient services for individuals with mental health needs and who also have a dual diagnosis of autism spectrum disorder. Our acute in-patient psychiatric services offer assessment, diagnosis and treatment for individuals with a wide range of psychological and emotional problems, including those who are detained under the Mental Health Act. The Compliance Administrator will work to provide admin support to the Governance framework of Cygnet Hospital Harrow and will assist on ensuring the Hospital complies with the CQC fundamental standards, Commissioner Standards, Quality Improvement frameworks and networks. Ensure that the Hospital meets the compliance data submission targets weekly, monthly, quarterly and annually. Main duties include: Provide support in monitoring submissions with Corporate and local audit processes Provide support with areas of improvement as identified in monthly ward KPIs Provide support with the measuring compliance against the characteristics of regulatory requirements Ensuring effective action identified in audits are followed through and delivered to rectify non/partial compliance areas Reporting and reviewing of incidents and learning lessons from adverse incidents Ensuring that timescales for commissioner submissions are adhered to and to the correct standard. Escalating quality concerns to the Compliance Manager as required (CQUINS) (Ensure all monthly and quarterly submissions completed and reported to the deadlines required). Assist on ensuring that processes of delivering an effective service are monitored and maintained whilst initiating corrective measures where gaps are identified. Assist in delivering training: Induction/Mandatory refresher Supporting Quality Network Reviews, AIMS Accreditation and any other quality initiatives across the hospital. Supporting the site in the development and delivery of key communications as required Provide support in embedding and monitoring adherence to company policies Why Cygnet? Well offer you An opening to undertake further learning with our excellent apprenticeship scheme Expert supervision & support Free Health Cash plan 24 hours free GP support line Free life assurance cover Free eye tests Car lease discounts Discounted gym membership Free mortgage broker and Insurance cover Pension scheme Employee NHS - discount savings & Cycle to Work scheme Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks Ready to make a positive change?Please click on the apply now link below or send your CV to lenastreet@cygnethealth.co.uk Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Job description Job responsibilities We are looking for a Compliance Administrator to join our team at Cygnet Hospital Harrow. Cygnet Hospital Harrow provides a recovery focused service treating a wide range of mental health problems. We also offer specialist diagnostic, assessment and inpatient services for individuals with mental health needs and who also have a dual diagnosis of autism spectrum disorder. Our acute in-patient psychiatric services offer assessment, diagnosis and treatment for individuals with a wide range of psychological and emotional problems, including those who are detained under the Mental Health Act. The Compliance Administrator will work to provide admin support to the Governance framework of Cygnet Hospital Harrow and will assist on ensuring the Hospital complies with the CQC fundamental standards, Commissioner Standards, Quality Improvement frameworks and networks. Ensure that the Hospital meets the compliance data submission targets weekly, monthly, quarterly and annually. Main duties include: Provide support in monitoring submissions with Corporate and local audit processes Provide support with areas of improvement as identified in monthly ward KPIs Provide support with the measuring compliance against the characteristics of regulatory requirements Ensuring effective action identified in audits are followed through and delivered to rectify non/partial compliance areas Reporting and reviewing of incidents and learning lessons from adverse incidents Ensuring that timescales for commissioner submissions are adhered to and to the correct standard. Escalating quality concerns to the Compliance Manager as required (CQUINS) (Ensure all monthly and quarterly submissions completed and reported to the deadlines required). Assist on ensuring that processes of delivering an effective service are monitored and maintained whilst initiating corrective measures where gaps are identified. Assist in delivering training: Induction/Mandatory refresher Supporting Quality Network Reviews, AIMS Accreditation and any other quality initiatives across the hospital. Supporting the site in the development and delivery of key communications as required Provide support in embedding and monitoring adherence to company policies Why Cygnet? Well offer you An opening to undertake further learning with our excellent apprenticeship scheme Expert supervision & support Free Health Cash plan 24 hours free GP support line Free life assurance cover Free eye tests Car lease discounts Discounted gym membership Free mortgage broker and Insurance cover Pension scheme Employee NHS - discount savings & Cycle to Work scheme Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks Ready to make a positive change?Please click on the apply now link below or send your CV to lenastreet@cygnethealth.co.uk Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cygnet Health Care Address London and South East HA1 3JL Employer's website https://www.cygnethealth.co.uk/ (Opens in a new tab) Employer details Employer name Cygnet Health Care Address London and South East HA1 3JL Employer's website https://www.cygnethealth.co.uk/ (Opens in a new tab). Location : HA1 3JL London and South East, United Kingdom
  • MEDICAL RECEPTIONIST Full Time
    • 2 Villa Road, CV6 3HZ Coventry, United Kingdom
    • 10K - 100K GBP
    • 1w 6d Remaining
    • Job summary We are looking for a highly motivated Medical Receptionist to join our team at Engleton House Surgery / Coventry University Medical Centre. PLEASE NOTE: If shortlisted you will be contacted to arrange a telephone interview week commencing Monday 21st July 2025. Interviews will be scheduled between 9.00am and 5.00pm. Previous applicants need not apply. We are unable to accept applications from Coventry University Students due to a conflict of interest. We have a part time fixed term post for 22hrs per week. The shift patterns are AM:7.45am-1.15pm and PM:1.00pm-6.30pm. Working pattern required: Mon: 13.00-18.30, Wed: 7.45-13.15, Thu: 13.00-18.30, Fri: 13.00-18.30. Experience within a GP setting preferable but not essential. Main duties of the job You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre. Flexibility is required to cover sickness and staff holidays. ROLE OBJECTIVES - To conduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice. About us We are a large well established GP surgery based in the Radford area of Coventry. We also have a branch surgery in the City Centre within Coventry University. We are a supportive caring team that pride ourselves on providing compassionate, patient centred care in a supportive working environment. Details Date posted 01 July 2025 Pay scheme Other Salary £12.41 to £12.84 an hour Contract Fixed term Duration 9 months Working pattern Part-time Reference number A1185-25-0001 Job locations 2 Villa Road Coventry CV6 3HZ Job description Job responsibilities ACCOUNTABLE TO: Reception and Administration Manager. LOCATION: You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre. Flexibility is required to cover sickness and staff holidays ROLE OBJECTIVES: To conduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice. To ensure that patient confidentiality is maintained at all times. To provide administrative support to colleagues, Practice Manager, Operations Manager, Medical and Nursing staff. To develop and maintain the skills necessary to fulfil the requirements of the role of Receptionist. To support and facilitate other staff members in their professional development. You must not give clinical or medical advice to patients although it is acceptable to pass on information and advice as directed by either Doctors or Nurses at the practice. SPECIFIC TASKS Reception: On a rota basis, unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished if on late shift and carry out routine checks required to maintain the security of the building. Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary. Tidy the waiting room and reception area after each surgery session. Ensure that an adequate supply of stationery is available in the consulting rooms and reception area. Take blood pressure reading from patients and enter results in electronic patient records. Administration Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy. Accept and process requests for repeat prescriptions in line with practice policy. Book ambulances for patients attending hospital as required. Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager. Liaise with hospitals and other outside agencies. Open mail and ensure this is date stamped and delivered to the recipients promptly. Processing of Subject Access Requests in line with practice policy. Computerised Appointments To carry out tasks associated with the management of the appointments system, and patient records. Book, cancel and reschedule appointments for patients with Doctors and Nurses. Scan patient related documents onto computerised system and code in line with practice policy. Management of Patient Records To carry out administrative tasks associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy. Maintain accurate records of all new registrations, returned notes, deceased patients and changes to patient details. Daily check on links for path lab reports ANY OTHER DUTIES Any other duties appropriate to the grade requested by the Practice Manager, Operations Manager, Reception and Administration Manager and Medical staff. Work additional hours to provide cover during holidays/staff absence and when surgeries run over. This job description is not an exhaustive list of duties and will change as the requirements of the practice develop. Any changes will be made in consultation with the post holder. REQUIREMENTS Effective communication skills. Administrative experience and basic IT skills. Ability to work effectively on own initiative and under pressure. Excellent telephone manner. Helpful approach. Flexibility. Ability and willingness to develop skills in line with the changing requirements of the post. Job description Job responsibilities ACCOUNTABLE TO: Reception and Administration Manager. LOCATION: You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre. Flexibility is required to cover sickness and staff holidays ROLE OBJECTIVES: To conduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice. To ensure that patient confidentiality is maintained at all times. To provide administrative support to colleagues, Practice Manager, Operations Manager, Medical and Nursing staff. To develop and maintain the skills necessary to fulfil the requirements of the role of Receptionist. To support and facilitate other staff members in their professional development. You must not give clinical or medical advice to patients although it is acceptable to pass on information and advice as directed by either Doctors or Nurses at the practice. SPECIFIC TASKS Reception: On a rota basis, unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished if on late shift and carry out routine checks required to maintain the security of the building. Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary. Tidy the waiting room and reception area after each surgery session. Ensure that an adequate supply of stationery is available in the consulting rooms and reception area. Take blood pressure reading from patients and enter results in electronic patient records. Administration Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy. Accept and process requests for repeat prescriptions in line with practice policy. Book ambulances for patients attending hospital as required. Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager. Liaise with hospitals and other outside agencies. Open mail and ensure this is date stamped and delivered to the recipients promptly. Processing of Subject Access Requests in line with practice policy. Computerised Appointments To carry out tasks associated with the management of the appointments system, and patient records. Book, cancel and reschedule appointments for patients with Doctors and Nurses. Scan patient related documents onto computerised system and code in line with practice policy. Management of Patient Records To carry out administrative tasks associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy. Maintain accurate records of all new registrations, returned notes, deceased patients and changes to patient details. Daily check on links for path lab reports ANY OTHER DUTIES Any other duties appropriate to the grade requested by the Practice Manager, Operations Manager, Reception and Administration Manager and Medical staff. Work additional hours to provide cover during holidays/staff absence and when surgeries run over. This job description is not an exhaustive list of duties and will change as the requirements of the practice develop. Any changes will be made in consultation with the post holder. REQUIREMENTS Effective communication skills. Administrative experience and basic IT skills. Ability to work effectively on own initiative and under pressure. Excellent telephone manner. Helpful approach. Flexibility. Ability and willingness to develop skills in line with the changing requirements of the post. Person Specification Experience Essential Experience of working within the NHS. Excellent IT Skills. Experience working within a customer facing role. Experience of high volume call handling in a busy environment. Desirable Experience of working in a GP practice. Knowledge of IT Systems used in a GP Setting. Qualifications Essential GCSE grade A to C in English and Maths Desirable Qualification in Customer Services Person Specification Experience Essential Experience of working within the NHS. Excellent IT Skills. Experience working within a customer facing role. Experience of high volume call handling in a busy environment. Desirable Experience of working in a GP practice. Knowledge of IT Systems used in a GP Setting. Qualifications Essential GCSE grade A to C in English and Maths Desirable Qualification in Customer Services Employer details Employer name Engleton House Surgery Address 2 Villa Road Coventry CV6 3HZ Employer's website https://www.engletonhousesurgery.nhs.uk (Opens in a new tab) Employer details Employer name Engleton House Surgery Address 2 Villa Road Coventry CV6 3HZ Employer's website https://www.engletonhousesurgery.nhs.uk (Opens in a new tab). Location : 2 Villa Road, CV6 3HZ Coventry, United Kingdom
  • Recovery Worker Full Time
    • BS2 8PE
    • 10K - 100K GBP
    • 2d 4h Remaining
    • Job Introduction An exciting opportunity has arisen to join Horizons, a vibrant new partnership delivering substance use treatment and recovery services in Bristol. Horizons is delivered in partnership between Turning Point, Bristol Drugs Project, and seven other local and national partners. The partnership combines Turning Point’s experience as an outstanding national substance use provider together with Bristol Drugs Project’s long history of excellent service delivery in the city. You will have the opportunity to work across one or all of our 3 hubs in the area located in Central, North and South of Bristol. As a Recovery Worker we offer a starting salary of £25,116 rising each year in line with our pay progression salary bands, rising to £29,383 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary). You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning point we will support and encourage you on your career journey. Role Responsibility Recovery Workers act as ‘key workers’ to a caseload of service users, supporting them to decide their goals around treatment and develop plans to achieve these. The role includes maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing needs and partner agencies. No day is the same in this role but an ability to communicate effectively with a range or service users and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone. The Ideal Candidate You’ll have an understanding of substance and alcohol use and the challenges and opportunities for individuals on a recovery journey. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. The roles are varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital but we can help to shape these skills where needed. We also look for candidates with excellent communication skills and who share our values as an organisation. We value individuals with lived experience but also those who are just interested in this line of work; our Trainee Recovery Worker program enables individuals without all relevant experience to gain an entry level position within the organisation before moving on to other roles. We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement. Please note, interviews for this role will be ongoing and taking place every Monday, Tuesday and Wednesday. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes: 25 days’ paid holiday a year Bank Holidays, increasing with each year of service up to 27 days Bank Holidays. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Recovery Worker Role Profile.pdf Apply. Location : BS2 8PE
  • Trainee Recruitment Consultant Full Time
    • London, Greater London
    • 10K - 100K GBP
    • 1w 6d Remaining
    • Trainee Recruitment Consultant - Construction Salary: £25,000+ Commission Location: City OF London- EC4N Hours: Monday - Thursday 08:00 - 17:00 & Fridays 08:00 - 16.30 Are you looking for a really boring 9 - 5 job? Then swipe left (or right) - I don't know what the drill is, but whatever you do, stop reading this right now ✋⛔️…seriously, good bye and best of luck in the job search. 👋 If you've made it this far, fair play; think of this advert like Squid Games, a number of people have already gone 💀- so let's continue... ❓Are you a clock watcher, jobs worth, can't generally be arsed to go the extra mile, hope things fall in your lap, expect others to do things for you, have a poor me' attitude, give up at the first hurdle, feel like everything is a chore, devil is not in the detail, scared of the phone - like, really scared of it, cave in at rejection, super uncompetitive, targets are only for the driving range, believe everything anyone tells me, think always and only inside the box, love a quiet office - type of person? 👎 Adios then, you're out...🚫 None of the above, still here and interested? Fair play, we've lost a few more so let's keep going.. Recruitment could be best described as Champagne and Razor blades', an emotional rollercoaster where the highs are oh so high 🤩 and the lows can be dark 🌚. One minute, you're high-fiving colleagues in the office, having already spent the commission in your head and the next you feel like you're in an episode of Stranger Things and have been swallowed up by, and living in the Upside Down - and can't get out.🆘 I'm not joking about any of the above (maybe a bit of exaggeration), but it's fun😃, it's addictive 🔥, it's rewarding 💰(financially and emotionally) but it's not for everyone. We're based in the City (right near Bank station), focus mostly on construction recruitment, have fun, work hard and pack a punch for our size. We also train people really well - like 1-2-1 in absolute detail.👨‍✈️ You may never have even thought about a job in recruitment, but if you're still here now, reading this, then maybe, just maybe, it might be worth applying. I dare you…👩🏻‍💻 In return, we offer an attractive basic salary as well as a comprehensive benefits package, which includes: • Tenure based annual leave increase • Quarter end company activity • Holiday buy scheme • Birthday off • Enhanced maternity / paternity leave (once completed probation) • Early finish Friday • Access to financial advisor • Prizes to be won from adhoc sales competitions • Cycle to work scheme • 1-2-1 training. Location : London, Greater London
  • Healthcare Support Worker Full Time
    • Royal Surrey Hospital, Egerton Road, GU2 7XX Guildford, United Kingdom
    • 10K - 100K GBP
    • 1w 6d Remaining
    • Job summary We're looking for individuals with or without health and care experience join our Royal Surrey family in a fast paced, multidisciplinary hospital environment, with opportunities in: o Aging and Healtho Stroke Serviceso Accident and Emergencyo Same Day Emergency Careo Cardiologyo Gastroenterologyo Respiratory Services No experience? No problem. We'll teach you everything you need to know. To us, it's more important that you're a caring and kind person with a genuine desire to help and support patients and their families. If this sounds like you, then you already have the attributes that make a great healthcare support worker. Right from the time you join us, you'll have access to learning, development and training opportunities. As you progress in your NHS career you'll acquire the knowledge, skills and confidence you need to provide safe and compassionate patient care. Here at the Royal Surrey NHS Foundation Trust, we take pride in being a leading provider of NHS services in Surrey, committed to delivering high-quality patient care and supporting our staff to fulfil their true potential and ensuring patients receive expert, responsive care across a broad range of specialist services. Please note this role does not meet the UKVI requirements for sponsorship. Shift patterns include long days and night shifts on a 24/7, 365-day basis, including bank holidays and weekends. Main duties of the job As a Healthcare Assistant/Healthcare Support Worker, your day-to-day responsibilities will include: Supporting patients across specialist areas, including Cardiology, Gastroenterology, Respiratory, Stroke, Emergency, and Same Day Care services. Assisting with daily activities, including personal hygiene, mobility, and nutritional support. Supporting clinical teams by collecting samples, conducting swabs, and monitoring fluid intake/output. Observing and recording vital signs (e.g., temperature, pulse, blood pressure, oxygen saturation). Helping patients undergoing cardiac monitoring, respiratory therapy, and gastrointestinal treatments. Using appropriate equipment to safely assist patient movement and care delivery. Responding swiftly to patient needs in acute and emergency care settings. About us Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo Details Date posted 01 July 2025 Pay scheme Agenda for change Band Band 2 Salary £25,427 a year Pro Rata Per Annum inc. HCAS Contract Permanent Working pattern Full-time, Part-time Reference number 384-HCSW-Access&Medicine Job locations Royal Surrey Hospital Egerton Road Guildford GU2 7XX Job description Job responsibilities At Royal Surrey, we value and invest in our Healthcare Assistants by providing: A comprehensive induction programme mapped to the Care Certificate Framework. Structured support to complete the National Care Certificate within 3 months, celebrated in a recognition ceremony. A shortened induction programme for candidates who already hold a Care Certificate and have acute NHS experience. Please note this role does not meet the UKVI requirements for sponsorship. Shift patterns include long days and night shifts on a 24/7, 365-day basis, including bank holidays and weekends. Please note at this time, we are not recruiting for Bank Healthcare Assistants. Job description Job responsibilities At Royal Surrey, we value and invest in our Healthcare Assistants by providing: A comprehensive induction programme mapped to the Care Certificate Framework. Structured support to complete the National Care Certificate within 3 months, celebrated in a recognition ceremony. A shortened induction programme for candidates who already hold a Care Certificate and have acute NHS experience. Please note this role does not meet the UKVI requirements for sponsorship. Shift patterns include long days and night shifts on a 24/7, 365-day basis, including bank holidays and weekends. Please note at this time, we are not recruiting for Bank Healthcare Assistants. Person Specification Qualifications Essential Educated to GCSE level or equivalent work experience Desirable Care Certificate Knowledge and Experience Essential Used to managing conflicting priorities and deadlines Desirable Previous experience in patient contact position Knowledge of acute hospital setting Person Specification Qualifications Essential Educated to GCSE level or equivalent work experience Desirable Care Certificate Knowledge and Experience Essential Used to managing conflicting priorities and deadlines Desirable Previous experience in patient contact position Knowledge of acute hospital setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Surrey NHS Foundation Trust Address Royal Surrey Hospital Egerton Road Guildford GU2 7XX Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab) Employer details Employer name Royal Surrey NHS Foundation Trust Address Royal Surrey Hospital Egerton Road Guildford GU2 7XX Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab). Location : Royal Surrey Hospital, Egerton Road, GU2 7XX Guildford, United Kingdom
  • Innovation Associate Full Time
    • Belfast
    • 10K - 100K GBP
    • 2d 4h Remaining
    • About Digital Catapult Digital Catapult is a deep tech innovation organisation. We help businesses grow by applying advanced technologies, partnering with government, industry, and academia to deliver solutions that benefit the UK’s economy and society. With nearly 300 innovators across multiple UK regions, we tackle significant challenges through collaborative, practical innovation. The Role As an Innovation Associate, you will work with the Innovation Manager and wider team in delivering innovation programmes and projects. This entry-level position is ideal for those eager to develop their skills in a dynamic, technology-driven environment. You will help implement projects, maintain documentation, support stakeholder engagement, and contribute to the continuous improvement of our innovation initiatives. What You’ll Do Assist with the delivery and implementation of innovation and acceleration projects, ensuring timelines and quality standards are met. Aid with the application of innovation methodologies such as design thinking, lean startup, and agile approaches. Help maintain project documentation, databases, and knowledge-sharing platforms. Coordinate communication between project stakeholders and internal teams. Assist in organising innovation events, workshops, and collaborative initiatives. Collect and compile data for project performance metrics and reporting. Identify and escalate project risks, aiding the development of mitigation strategies. Requirements Ideally educated to a degree level in a relevant field or qualified by experience. An advanced degree or innovation management qualification would be advantageous. Familiarity with innovation methodologies such as Design Thinking, Lean Startup and Agile. Demonstrable interest in innovation, technology, or digital ecosystems, with relevant experience from academic projects, internships, or personal initiatives. Strong relationship-building, problem solving and communication skills, with the confidence / ability to engage a wide range of stakeholders. Previous experience gathering, documenting and maintaining business / project requirements and contributing to the maintenance of project documentation. Experience or eagerness for event organisation and collaborative initiatives. Competent analysing information to identify issues. Adaptable, proactive, determined, driven and eager to learn in a fast-paced environment. Commitment to equality, diversity, and inclusion. Deadline for Applications: 15th July 2025 Commitment to Equality, Diversity and Inclusion We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society.  We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated. As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please do speak with us about adjustments that could support you through our interview process. Digital Catapult is an equal opportunities employer. Benefits We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations. Digital Catapult is a Disability Confident Committed Level 1 Employer. Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year: Double-matched pension up to 10% of your salary; Discretionary company bonus 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension; E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal; Life insurance 4x salary; Free to access EAP & Financial Wellbeing advice; Enhanced maternity and paternity leave; Hybrid working - with great offices to work from 2 days per week with some roles needing to be onsite more regularly to ensure the successful delivery of our work; Investment in your ongoing learning and development with us; Company social events throughout the year and free office snacks! We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared. We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness. We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.. Location : Belfast
  • Registered Nurse (RGN) - Bank - Care Home Full Time
    • Northallerton (DL7), DL7 8UE
    • 10K - 100K GBP
    • 1w 6d Remaining
    • ABOUT THE ROLE As a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOU You'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be. 5432. Location : Northallerton (DL7), DL7 8UE
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