Job summary Enhanced Access (EA) HUB Service Manager 12 Hours per weeks 4 hours weekday £18.93 per hour 8 hours Saturday £20.86 per hour Job Purpose To manage the operational delivery of Enhanced Access (EA) services for the Partnership ensuring compliance with the Network Contract DES and delivering a high-quality, patient-centred service that meets national and local access targets. We are part of Bromley by Bow Health Partnership We do more than providing NHS General Practice Services, we change our local community while doing it so. We believe in four things: be compassionate; be a friend; have fun; assume its possible. With our support and specialist training well provide, you will be able to continue changing your community from other areas of our administration team, management, clinical or community support. The choice is yours. We are committed to taking an inclusive approach to recruitment and making it easy for people who feel nervous when doing interviews. We particularly encourage applications from men, people with disabilities and older candidates, as these groups are underrepresented in our team and can help us better understand patients with similar identities. Main duties of the job Key Responsibilities Service Management Lead the day-to-day operations of the EA Hub, ensuring all services are delivered in line with PCN DES requirements and local commissioning arrangements Develop, implement, and review Standard Operating Procedures (SOPs) for EA services, ensuring alignment with national policy and local priorities. Oversee staff rotas, shift allocation, and resource utilisation to ensure optimal service delivery and continuity. Oversee the setup and management of EA clinics within the clinical system (e.g., EMIS), ensuring accurate data capture and reporting. Clinical rotas kept up to date and added to the EMIS system Booking staff and locums for the clinics Act as the first point of contact for EA Hub operational issues, liaising with the PCN Clinical Director, practice managers, and external partners. About us St Paul's Way Health Centre is based within in East London, we are part of the Bromley by Bow Health Partnership We have 16000 patients on our site Please see a link for our website Health Centres | Bromley by Bow Centre (bbbc.org.uk) Details Date posted 02 July 2025 Pay scheme Other Salary £18.93 to £20.86 an hour Contract Fixed term Duration 12 months Working pattern Part-time Reference number A3595-25-0047 Job locations St. Pauls Medical Centre 11 Selsey Street London E14 7LJ Job description Job responsibilities Enhanced Access (EA) Hub Service Manager 12 hours per week 4 hours weekday £18.93 per hour 8 hours Saturday £20.86 per hour Responsible to:EA Clinical Lead Job Purpose To manage the operational delivery of Enhanced Access (EA) services for the Partnership ensuring compliance with the Network Contract DES and delivering a high-quality, patient-centred service that meets national and local access targets. Key Responsibilities Service Management Lead the day-to-day operations of the EA Hub, ensuring all services are delivered in line with PCN DES requirements and local commissioning arrangements Develop, implement, and review Standard Operating Procedures (SOPs) for EA services, ensuring alignment with national policy and local priorities. Oversee staff rotas, shift allocation, and resource utilisation to ensure optimal service delivery and continuity. Oversee the setup and management of EA clinics within the clinical system (e.g., EMIS), ensuring accurate data capture and reporting. Clinical rotas kept up to date and added to the EMIS system Booking staff and locums for the clinics Act as the first point of contact for EA Hub operational issues, liaising with the PCN Clinical Director, practice managers, and external partners. Compliance and Quality Ensure the Partnership remains compliant with all contractual and regulatory requirements, including CQC, data protection (GDPR), and health and safety standards. Monitor, analyse, and report on EA service performance, patient feedback, and access metrics, supporting continuous quality improvement. Stakeholder Engagement Collaborate with member practices, external providers, and system partners to develop integrated, multi-disciplinary models of care. Represent the Partnership at relevant meetings, working groups, and forums, advocating for the needs of the EA Hub and wider network. Promote EA services to patients and practices, ensuring awareness and accessibility. Undertake patient feedback surveys to evaluate and improve the EA service Team Leadership Manage, supervise, and support EA Hub staff, including those funded through the Additional Roles Reimbursement Scheme (ARRS). Lead recruitment, induction, training, and development initiatives for EA Hub staff. Foster a positive, inclusive team culture focused on patient care and service excellence. HR records updated for all staff Provide HR support to all staff in the service Digital and Data Management Maximise the use of digital tools and online consultation platforms, supporting patient access and operational efficiency. Ensure accurate data collection and reporting for national and local monitoring requirements, using agreed SNOMED codes and clinical systems. Address IT and digital workflow issues, acting as the point of contact for staff queries. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health safety and security as defined in the practice Health & Safety Policy, to include Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified Equality and Diversity The post-holder will support the equality and diversity and rights of patients, carers and colleagues to include: Flexibility Provide cover for members of the team during episodes of sickness or annual leave. Be prepared to be flexible, and work at other sites. You should be able to respond flexibly and positively to changes in the requirements of this post. This job description is therefore a guide to the level and range of responsibilities the post holder will be expected to undertake initially, and the duties of the post may be altered from time to time to meet the changing demands. The post holder will be expected to undertake additional duties as the requirements of the post changes. Be prepared to undertake any additional duties as directed by your line manager or senior managers. General requirements Confidentiality: 1. In the course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. 2. In the performance of the duties outlined in this Job Description the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as STRICTLY CONFIDENTIAL. Acting in a way that recognizes the importance of peoples rights interpreting them in a way that is consistent with practice procedures and policies and current legislation. Respecting the privacy dignity needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances feeling priorities and rights. Personal /Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment such training to include: Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and or professional development. Taking responsibility for own development learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice and will. Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Job description Job responsibilities Enhanced Access (EA) Hub Service Manager 12 hours per week 4 hours weekday £18.93 per hour 8 hours Saturday £20.86 per hour Responsible to:EA Clinical Lead Job Purpose To manage the operational delivery of Enhanced Access (EA) services for the Partnership ensuring compliance with the Network Contract DES and delivering a high-quality, patient-centred service that meets national and local access targets. Key Responsibilities Service Management Lead the day-to-day operations of the EA Hub, ensuring all services are delivered in line with PCN DES requirements and local commissioning arrangements Develop, implement, and review Standard Operating Procedures (SOPs) for EA services, ensuring alignment with national policy and local priorities. Oversee staff rotas, shift allocation, and resource utilisation to ensure optimal service delivery and continuity. Oversee the setup and management of EA clinics within the clinical system (e.g., EMIS), ensuring accurate data capture and reporting. Clinical rotas kept up to date and added to the EMIS system Booking staff and locums for the clinics Act as the first point of contact for EA Hub operational issues, liaising with the PCN Clinical Director, practice managers, and external partners. Compliance and Quality Ensure the Partnership remains compliant with all contractual and regulatory requirements, including CQC, data protection (GDPR), and health and safety standards. Monitor, analyse, and report on EA service performance, patient feedback, and access metrics, supporting continuous quality improvement. Stakeholder Engagement Collaborate with member practices, external providers, and system partners to develop integrated, multi-disciplinary models of care. Represent the Partnership at relevant meetings, working groups, and forums, advocating for the needs of the EA Hub and wider network. Promote EA services to patients and practices, ensuring awareness and accessibility. Undertake patient feedback surveys to evaluate and improve the EA service Team Leadership Manage, supervise, and support EA Hub staff, including those funded through the Additional Roles Reimbursement Scheme (ARRS). Lead recruitment, induction, training, and development initiatives for EA Hub staff. Foster a positive, inclusive team culture focused on patient care and service excellence. HR records updated for all staff Provide HR support to all staff in the service Digital and Data Management Maximise the use of digital tools and online consultation platforms, supporting patient access and operational efficiency. Ensure accurate data collection and reporting for national and local monitoring requirements, using agreed SNOMED codes and clinical systems. Address IT and digital workflow issues, acting as the point of contact for staff queries. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health safety and security as defined in the practice Health & Safety Policy, to include Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified Equality and Diversity The post-holder will support the equality and diversity and rights of patients, carers and colleagues to include: Flexibility Provide cover for members of the team during episodes of sickness or annual leave. Be prepared to be flexible, and work at other sites. You should be able to respond flexibly and positively to changes in the requirements of this post. This job description is therefore a guide to the level and range of responsibilities the post holder will be expected to undertake initially, and the duties of the post may be altered from time to time to meet the changing demands. The post holder will be expected to undertake additional duties as the requirements of the post changes. Be prepared to undertake any additional duties as directed by your line manager or senior managers. General requirements Confidentiality: 1. In the course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. 2. In the performance of the duties outlined in this Job Description the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as STRICTLY CONFIDENTIAL. Acting in a way that recognizes the importance of peoples rights interpreting them in a way that is consistent with practice procedures and policies and current legislation. Respecting the privacy dignity needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances feeling priorities and rights. Personal /Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment such training to include: Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and or professional development. Taking responsibility for own development learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice and will. Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Person Specification Experience Essential Experience Proven experience in healthcare management, preferably within primary care or a PCN setting. Skills Strong organisational, leadership, and communication skills. Ability to manage multiple priorities and work collaboratively with diverse teams. Knowledge Understanding of EA Hub Delivery requirements, PCN DES requirements, and NHS contractual frameworks Patient-focused, adaptable, and committed to continuous improvement. Desirable Experience Proven experience in healthcare management, preferably within primary care or a PCN setting. Skills Strong organisational, leadership, and communication skills. Ability to manage multiple priorities and work collaboratively with diverse teams. Knowledge Understanding of EA Hub Delivery requirements, PCN DES requirements, and NHS contractual frameworks Qualifications Essential Proven experience in healthcare management, preferably within primary care or a PCN setting. Understanding of EA Hub Delivery requirements, PCN DES requirements, and NHS contractual frameworks Desirable Strong organisational, leadership, and communication skills. Ability to manage multiple priorities and work collaboratively with diverse teams. Person Specification Experience Essential Experience Proven experience in healthcare management, preferably within primary care or a PCN setting. Skills Strong organisational, leadership, and communication skills. Ability to manage multiple priorities and work collaboratively with diverse teams. Knowledge Understanding of EA Hub Delivery requirements, PCN DES requirements, and NHS contractual frameworks Patient-focused, adaptable, and committed to continuous improvement. Desirable Experience Proven experience in healthcare management, preferably within primary care or a PCN setting. Skills Strong organisational, leadership, and communication skills. Ability to manage multiple priorities and work collaboratively with diverse teams. Knowledge Understanding of EA Hub Delivery requirements, PCN DES requirements, and NHS contractual frameworks Qualifications Essential Proven experience in healthcare management, preferably within primary care or a PCN setting. Understanding of EA Hub Delivery requirements, PCN DES requirements, and NHS contractual frameworks Desirable Strong organisational, leadership, and communication skills. Ability to manage multiple priorities and work collaboratively with diverse teams. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Bromley by Bow Health Partnership Address St. Pauls Medical Centre 11 Selsey Street London E14 7LJ Employer's website https://www.bbbc.org.uk/health-centres/ (Opens in a new tab) Employer details Employer name Bromley by Bow Health Partnership Address St. Pauls Medical Centre 11 Selsey Street London E14 7LJ Employer's website https://www.bbbc.org.uk/health-centres/ (Opens in a new tab). Location : St. Pauls Medical Centre, 11 Selsey Street, E14 7LJ London, United Kingdom