Key Responsibilities: Researchers on our teams are: Experienced qualitative researchers, ideally with quantitative research skills as well Skilled at analysing and synthesising research data Great storytellers and communicators Very good at collaborating in a dynamic, data-driven, creative environment Committed to ethical and responsible research. Primary Responsibilities: Scope, plan, conduct, analyse and communicate research Lead colleagues to analyse and synthesise research data Communicate research findings across the organisation Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs Mentor, support and line manage mid level and junior User Researchers If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential Research. You can demonstrate experience in a wide range of user research methods, and can help teams to adopt them. You can plan user research for services with challenging user needs and complex user journeys. You are willing to work across multiple teams and projects when required. You can advise colleagues on the choice and application of research methods to assure best practice. User-centred and Agile practices. You can understand and demonstrate experience in a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their Agile workflow. You can advocate for user research, and engage potentially sceptical colleagues and stakeholders. Analysis and synthesis. You can understand and help teams to apply a range of methods to analyse research data and synthesise findings. You can work collaboratively with colleagues in carrying out analysis and synthesis. You can advise on the choice and application of techniques, and can critique colleagues’ findings to assure best practice. You can share insights with a range of colleagues and stakeholders to help elevate the user's voice. Inclusive research. You can help teams understand the diversity of users of government services. You can effectively include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users. You recognise the ethical implications when planning and carrying out research for both the researcher and participant. Stakeholder relationship management. You can influence stakeholders and manage relationships effectively. You can build long-term strategic relationships and communicate clearly and regularly with stakeholders. Research management, leadership and assurance. You can evaluate the quality of user research, explain what good practice involves and give constructive feedback to other user researchers to ensure their work meets good practice standards. Location : UK