Job summary To interpret national policy to support the development and implementation of the Trust's Membership Strategy, Membership Recruitment Plan and Membership Communication Plans. Provides advice and support to Trust committees, working groups and other bodies as may be assigned. Liaise with NHS Providers Membership Network to ensure the Trust remains up to date and aligned with national developments Main duties of the job Membership 1. Responsible for the delivery of membership function of the Trust, including the delivery of a membership strategy and the implementation of engagement plans. 2. Develop and maintain the continuing work plan for the Membership Recruitment and Engagement Working Group to facilitate and support the development and implementation of an effective membership recruitment and engagement strategy. 3. Responsible for the election processes for public, patient and staff representatives to the Council of Governors, including ensuring statutory and constitutional requirements are met in the conduct of contested and non-contested elections. 4. Be the first and main point of contact for circa 10,000 Trust Members and all service users, carers or members of the general public and Governors. 5. Ensure that concerns and enquiries from the members about services are subject to robust investigation and responded to appropriately. 6. Use advanced communication skills to communicate complex and sensitive information in situations which may be contentious or hostile. About us Diversity makes us interesting... Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community. We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview. If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342. Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team. Date posted 14 April 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time Reference number 193-7124004CORB6GOV Job locations Royal Berkshire Hospital Reading RG1 5AN Job description Job responsibilities Key Responsibilities/Duties Membership 1. Responsible for the delivery of membership function of the Trust, including the delivery of a membership strategy and the implementation of engagement plans. 2. Develop and maintain the continuing work plan for the Membership Recruitment and Engagement Working Group to facilitate and support the development and implementation of an effective membership recruitment and engagement strategy. 3. Responsible for the election processes for public, patient and staff representatives to the Council of Governors, including ensuring statutory and constitutional requirements are met in the conduct of contested and non-contested elections. 4. Be the first and main point of contact for circa 10,000 Trust Members and all service users, carers or members of the general public and Governors. 5. Ensure that concerns and enquiries from the members about services are subject to robust investigation and responded to appropriately. 6. Use advanced communication skills to communicate complex and sensitive information in situations which may be contentious or hostile. 7. Be responsible for identifying and building joint working opportunities for Trust Membership and strategy within the Integrated Care Board (ICB) 8. Be responsible for supplier relationships with the Membership Database host and the Returning Officer and ensure that value for money is obtained from contracting arrangements. 9. Develop member surveys, run member focus groups; source and arrange membership clinical information events. 10. Analyse the demographics of the membership, compare and contrast with National Census and other available information. Utilising these data extracts from a number of sources to interrogate the membership data and establish the demographics of Trust membership, ensuring they are representative of our local population. 11. Give opinion and course of action to the Trust on where the membership data is in conflict to that of the Membership and Governor Engagement Strategy action plans. 12. Prepare appropriate data extracts for specific member groups as required by the Trust, for any activities being undertaken by the Trust such as consultation on key areas of interest identified, targeted communications etc. 13. Work with the Corporate Governance Manager to co-ordinate the induction and ongoing training and development for Council of Governors. 14. Develop and manage a comprehensive support service to Governors. 15. Develop and oversee the operation of a membership database ensuring that data is accurate, secure compliant with all relevant legislation and reflects the Trusts Constitution. 16. Be the main point of contact for the Council of Governors. 17. Produce the Membership Report for Governors to present to Trust Members and the general public at the Annual General Meeting (AGM) and support relevant governors in presenting their report. 18. Developing and implementing plans to deliver the membership engagement and development strategy. This will require good project management skills and attention to detail as well as creative thinking and a solutions driven and engagement focussed approach. This work will involve monitoring membership numbers to determine where there may be gaps, and creating a diverse programme of events/outreach activities. Exploring the possibilities for working closely and delivering events with the Community Engagement, communications and volunteering teams and ensuring that Governors are involved with this. 19. Develop and participate in initiatives for joint working with other Foundation Trusts and the Foundation Trust Network and effectively represent the Trust. 20. Represent the Trust in membership recruitment campaigns with external stakeholders, public and patient groups and at exhibitions and recruitment events in the community. 21. Provide general, non-clinical advice to patients/clients/relatives who are members of the Trust, giving advice on a range of issues including the complaints procedure, service information, membership information and Governor election processes. 22. Promote the Trust positively to members and work with the Communications Team to encourage membership through local and national media organisations. 23. Produce any reports required on the Trusts membership by the Council of Governors. 24. Work with the communications team in the development of membership communications, information for presentations, membership updates for the Trusts website, and development of Membership newsletters. 25. Manage the process for arranging the payment of Governors expenses. 26. Liaison with the procurement team with regard to contracts associated with the Trusts membership function. 27. Co-ordination all preparations for the Annual General Meeting. 28. Maintain the Governors Question Log, ensuring responses are returned in timely fashion and the log is published on the Trust website. 29. Provide support to membership initiatives including member awareness days, member newsletters, health seminars 30. Assisting with membership recruitment campaigns 31. Production of quarterly membership reports in conjunction with the Communications team. Governance: 32. The postholder will provide support to Trust committees, working groups and other bodies as may be assigned, undertaking the full range of committee servicing activities including Implementing work programmes Preparing agendas and minutes Specific duties will include 33. To provide support to the Council of Governors, its committees and topic groups ensuring the timely preparation and despatch of agendas, reports and minutes 34. To manage systems and procedures for the provision of accurate committee papers 35. To work with the Corporate Governance Manager in developing administrative systems to support the Trust in carrying out its functions and to manage the implementation of agreed systems. 36. To assist with the preparation of the Annual Report with the provision of relevant data relating to the Council of Governors, Governors Assurance Committee and Governor Nominations and Remunerations Committee and Trust Membership. 37. To assist the Corporate Governance Manager with arranging the induction and ongoing training and development of Trust Governors. Other: To identify and take responsibility for own development and participate in staff training and development activities. To provide support to the Corporate Governance Manager and undertake specific work as required. To undertake any other duties commensurate with the grading of this post. This job description is not exhaustive and will be subject to periodic review in association with the post holder. Job description Job responsibilities Key Responsibilities/Duties Membership 1. Responsible for the delivery of membership function of the Trust, including the delivery of a membership strategy and the implementation of engagement plans. 2. Develop and maintain the continuing work plan for the Membership Recruitment and Engagement Working Group to facilitate and support the development and implementation of an effective membership recruitment and engagement strategy. 3. Responsible for the election processes for public, patient and staff representatives to the Council of Governors, including ensuring statutory and constitutional requirements are met in the conduct of contested and non-contested elections. 4. Be the first and main point of contact for circa 10,000 Trust Members and all service users, carers or members of the general public and Governors. 5. Ensure that concerns and enquiries from the members about services are subject to robust investigation and responded to appropriately. 6. Use advanced communication skills to communicate complex and sensitive information in situations which may be contentious or hostile. 7. Be responsible for identifying and building joint working opportunities for Trust Membership and strategy within the Integrated Care Board (ICB) 8. Be responsible for supplier relationships with the Membership Database host and the Returning Officer and ensure that value for money is obtained from contracting arrangements. 9. Develop member surveys, run member focus groups; source and arrange membership clinical information events. 10. Analyse the demographics of the membership, compare and contrast with National Census and other available information. Utilising these data extracts from a number of sources to interrogate the membership data and establish the demographics of Trust membership, ensuring they are representative of our local population. 11. Give opinion and course of action to the Trust on where the membership data is in conflict to that of the Membership and Governor Engagement Strategy action plans. 12. Prepare appropriate data extracts for specific member groups as required by the Trust, for any activities being undertaken by the Trust such as consultation on key areas of interest identified, targeted communications etc. 13. Work with the Corporate Governance Manager to co-ordinate the induction and ongoing training and development for Council of Governors. 14. Develop and manage a comprehensive support service to Governors. 15. Develop and oversee the operation of a membership database ensuring that data is accurate, secure compliant with all relevant legislation and reflects the Trusts Constitution. 16. Be the main point of contact for the Council of Governors. 17. Produce the Membership Report for Governors to present to Trust Members and the general public at the Annual General Meeting (AGM) and support relevant governors in presenting their report. 18. Developing and implementing plans to deliver the membership engagement and development strategy. This will require good project management skills and attention to detail as well as creative thinking and a solutions driven and engagement focussed approach. This work will involve monitoring membership numbers to determine where there may be gaps, and creating a diverse programme of events/outreach activities. Exploring the possibilities for working closely and delivering events with the Community Engagement, communications and volunteering teams and ensuring that Governors are involved with this. 19. Develop and participate in initiatives for joint working with other Foundation Trusts and the Foundation Trust Network and effectively represent the Trust. 20. Represent the Trust in membership recruitment campaigns with external stakeholders, public and patient groups and at exhibitions and recruitment events in the community. 21. Provide general, non-clinical advice to patients/clients/relatives who are members of the Trust, giving advice on a range of issues including the complaints procedure, service information, membership information and Governor election processes. 22. Promote the Trust positively to members and work with the Communications Team to encourage membership through local and national media organisations. 23. Produce any reports required on the Trusts membership by the Council of Governors. 24. Work with the communications team in the development of membership communications, information for presentations, membership updates for the Trusts website, and development of Membership newsletters. 25. Manage the process for arranging the payment of Governors expenses. 26. Liaison with the procurement team with regard to contracts associated with the Trusts membership function. 27. Co-ordination all preparations for the Annual General Meeting. 28. Maintain the Governors Question Log, ensuring responses are returned in timely fashion and the log is published on the Trust website. 29. Provide support to membership initiatives including member awareness days, member newsletters, health seminars 30. Assisting with membership recruitment campaigns 31. Production of quarterly membership reports in conjunction with the Communications team. Governance: 32. The postholder will provide support to Trust committees, working groups and other bodies as may be assigned, undertaking the full range of committee servicing activities including Implementing work programmes Preparing agendas and minutes Specific duties will include 33. To provide support to the Council of Governors, its committees and topic groups ensuring the timely preparation and despatch of agendas, reports and minutes 34. To manage systems and procedures for the provision of accurate committee papers 35. To work with the Corporate Governance Manager in developing administrative systems to support the Trust in carrying out its functions and to manage the implementation of agreed systems. 36. To assist with the preparation of the Annual Report with the provision of relevant data relating to the Council of Governors, Governors Assurance Committee and Governor Nominations and Remunerations Committee and Trust Membership. 37. To assist the Corporate Governance Manager with arranging the induction and ongoing training and development of Trust Governors. Other: To identify and take responsibility for own development and participate in staff training and development activities. To provide support to the Corporate Governance Manager and undertake specific work as required. To undertake any other duties commensurate with the grading of this post. This job description is not exhaustive and will be subject to periodic review in association with the post holder. Person Specification Essential Essential Well developed administrative, problem solving and organisational skills A minimum of 2 years experience across one or more of the following areas: Law, Governance, Working with large groups of people Good, solid, Website/intranet design skills Intellectually dextrous Well developed interpersonal and communication skills Excellent time management Desirable Previous NHS experience Working experience of databases and reporting Desirable Essential Previous NHS experience Desirable Previous NHS experience Essential Essential Evidence of ability to implement and manage complex administrative systems Desirable Evident project management skills and ability to deliver required outcomes Person Specification Essential Essential Well developed administrative, problem solving and organisational skills A minimum of 2 years experience across one or more of the following areas: Law, Governance, Working with large groups of people Good, solid, Website/intranet design skills Intellectually dextrous Well developed interpersonal and communication skills Excellent time management Desirable Previous NHS experience Working experience of databases and reporting Desirable Essential Previous NHS experience Desirable Previous NHS experience Essential Essential Evidence of ability to implement and manage complex administrative systems Desirable Evident project management skills and ability to deliver required outcomes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Berkshire NHS Foundation Trust Address Royal Berkshire Hospital Reading RG1 5AN Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab) Employer details Employer name Royal Berkshire NHS Foundation Trust Address Royal Berkshire Hospital Reading RG1 5AN Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab). Location : Royal Berkshire Hospital, RG1 5AN Reading, United Kingdom