Job summaryAn exciting opportunity has arisen for Healthcare Assistants to join Central North West London NHS Foundation Trust at St Charles Hospital across various wards including Health Based Place of Safety (HBPoS), Amazon, Danube and Thames wardPlease state in your personal statement you preference?Working as part of a friendly team, you will be responsible for assisting multi-disciplinary health professionals in the provision of a high quality service.The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.Main duties of the jobBand 3 Health Care Support Worker work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. Band 3 Health Care Support Workers are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:o keeping the people who using our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurseso contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care planso ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plansWe believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 3 Health Care Assistants contribute to the team achieving its objectives by working closely with and drawing support from Registered Nurses and other health professionals.About usCNWL prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.We are committed toempowering our service users and to allow our staff more time to do what they love, NURSING. We have weekly Communal Cooking where apatient will cook for the other patients and staffand they will all eat this together improving relations between everyone and creating a warm, friendly environment.We haveservice user-led projectsincluding incredible wall murals which have been completed by our service-users, gardening sessions for our new sensory garden!Through the development of our QI projects wecreated the Trust's firstHealth and Fitness Practitionerwho creates enhanced workout programmes and delivers nutritional education to our service users. This has allowed theseservice users to feel more ableto continue their recovery in the community and has led to an average of3-6kg less weight gainsince its implementation.Job descriptionJob responsibilitiesPatient SafetyBand 3 Health Care Support Workers contribute to the provision of safe and reliable services by: Working under the supervision of Registered Nurses Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013) Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary Escalating safety concerns and by doing so acting as effective advocates for those who use our services Being open and transparent about their own practice Identifying areas where improvements in safety or quality can be made Working closely with others to improve services Maintaining accurate, legible, comprehensive records Maintaining compliance with their mandatory training requirementsClinical OutcomesBand 3 Health Care Support Workers are expected to contribute to the effectiveness of services by: Providing skilled, evidence based care which adheres to agreed policies and procedures Working with patients and families and registered nurses to contribute to all stages of the care planning process including assessing risks and needs Acting as patient advocates in the multi-disciplinary team Working as part of a team implementing care plans or directives overseen by registered nurses Contributing to creating and maintaining high performing teams by: communicating well with all members of the team understanding their role in the team and how they help the team achieve its objectives reflecting on their own practice regularly identifying how care could be improvedPatient ExperienceBand 3 Health Care Support Workers contribute to the people using our services feeling respected and empowered to make decisions about their health and wellbeing by: Working in partnership with patients and their families and carers Gaining consent and, as far as possible, involving people in all decision making Signposting patients and carers to supportive services e.g. the courses provided by the Recovery and Wellbeing College or services provided by the local authority or the voluntary sector Reassuring people by being professional, responsive, knowledgeable and confident Escalating complaints or concerns effectively and quickly in line with the Trust policySupporting yourself and othersEngaged staff are more productive and Band 3 Health Care Assistants can ensure they are engaged in the Trust and the work we all do by: Participating in supervision and annual appraisals which will help you to reflect on your work, understand your objectives and monitor your progress towards achieving them Using continuing professional development funds to consolidate, update or improve clinical skillsPerson SpecificationQualificationsEssentialNumeracy and Literacy skills required to keep accurate records and administer medicines (if appropriate)Spoken and written English, to an appropriate standard to fulfil the job requirementsDesirableRelevant Level 3 qualification -eg. advanced apprenticeship, A-levels, T-levels, NVQCare Certificate - you will be supported to complete this within 3 months of starting if not achieved elsewherePrevious ExperienceEssentialPrevious experience of working with a multidisciplinary teamExperience of working with the general public communicating with a range of different peoplePrevious experience of working in a fast-paced environmentPrevious experience of working within a customer focused environmentDesirableHealthcare/NHS or similar experience in community or hospital settings or Volunteer sectorExperience in a caring rolePrevious experience in mental health setting or working with adults suffering from mental health problemsOtherEssentialWillingness to undertake Care Certificate and further training as requiredPrepared to work flexible shifts including both day and night shifts.The Postholder must have the ability to understand and implement the Equal Opportunities Policy at a level appropriate to the job.Skills and knowledgeEssentialAble to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone.Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policiesAble to maintain electronic patient records Use Microsoft Word to draft letters and reportsYou are expected to adhere to the Code of Conduct for Health Care and Support Workers and Adult Social Care Workers in England.Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care planAble to work under your own initiative but follow the directions of care plans and Band 4 staff or registered NursesObtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impacts on your work and the people you are working withWork well with other members of the team including communicating effectively, being kind and considerate, reliable and enthusiastic.Contribute to the culture of the team and play a role in making it inclusive, kind and hard working.Help others in the team achieve their objectives and deliver safe, effective care.DesirableBasic knowledge and understanding of the Mental Health Act 1983.Attitudes, aptitudes, personal characteristicsEssentialCompassionate for the people who use our services, their families and carers, and other staffRespectful of others and genuinely treating them how you would want to be treatedAble and willing to work with service users, family and carers, and other staff in a way which empowers and supports others and makes them feel better about themselvesAble and willing to work in partnership with service users, their friends and family as well as other health care professionals.OtherEssentialWillingness to undertake Care Certificate and further training as required.Prepared to work flexible shifts including both day and night shifts.Sickness (or attendance) record that is acceptable to the Trust: to be checked at conditional offer stage.Declared medically fit by the Occupational Health dept to perform the duties of the postThe Postholder must have the ability to understand and implement the Equal Opportunities Policy at a level appropriate to the job.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameCentral and North West London NHS Foundation TrustAddressSt CharlesExmoor StreetLondonW10 6DZEmployer's websitehttps://www.cnwl.nhs.uk/work (Opens in a new tab)