Job summary The Dementia Navigator will work in an integrated manner as part of the City and Hackney Dementia Service multidisciplinary team. Their primary goal is to enhance the identification, engagement, and support of service users, carers, and families impacted by dementia. This collaborative approach will enable individuals to live well within the community for as long as possible. The Navigator will also collaborate with other local organisations and agencies to provide comprehensive support for dementia patients and their families. The Navigator will offer detailed information, support, and advice following a dementia diagnosis. They will engage patients to facilitate timely diagnosis, guide them through the screening and diagnostic processes, and ensure that individuals and families are informed about the support available to them. Additionally, Dementia Navigators will participate in joint meetings and events organized by voluntary care sector enterprises. In these settings, they will provide information on dementia, promote the service and its benefits, and encourage and facilitate referrals. Main duties of the job Maintain and effectively manage a caseload, providing action plans for individuals affected by dementia. These plans will help them adapt to the changes they experience and ensure they receive appropriate support tailored to their evolving needs. Provide structured, ongoing support and follow-up reviews, adjusting support plans as needed based on the unique needs of each person affected by dementia. Complete risk stratification tools to identify ongoing needs, interventions, and risk management strategies for each individual. Maintain accurate and timely patient records, both written and electronic, in accordance with Trust and service line policies and procedures, under supervision. Work within a multidisciplinary team, following support plans and reporting to senior staff. This may involve assessing, planning, and implementing interventions in collaboration with service users, carers, and other services, considering the diverse needs of the community. Be mindful of the psychological, social, physical, recreational, and spiritual needs of all service users. Recognise and value service users as individuals, always upholding their dignity. Ensure that care is respectful, inclusive, and supportive of service users and their carers. Encourage service users to take an active role in their care, promoting their autonomy and ensuring they are involved in their care decisions, with their consent. About us Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. Date posted 07 April 2025 Pay scheme Agenda for change Band Band 4 Salary £31,944 to £34,937 a year per annum Inc HCAs Contract Permanent Working pattern Full-time Reference number 363-CH7110688 Job locations Dementia Service Unit 1, 30 Felstead Street. Off Chapman Road Hackney Wick E9 5LG Job description Job responsibilities Kindly refer to the job description and person specification that is attached to the vacancy profile. Job description Job responsibilities Kindly refer to the job description and person specification that is attached to the vacancy profile. Person Specification Education/ Qualification/ Training Essential Required to have NVQ3 plus additional training to diploma level equivalent, or equivalent combination of short courses/experience in Dementia Care Experience of working in a Dementia Service / organisation for at least 12 months Experience Essential Experience of working with service users with dementia Experience of working with statutory and voluntary agencies is an advantage, but not necessary Experience of managing volunteers Experience of record keeping and writing reports Knowledge and Skills Essential Effective communication skills, both verbal and written, including the ability to communicate with confused older people. Ability to work without direct supervision and liaise with external agencies as required. The ability to work well under pressure. Ability to motivate others and work as a team The ability to be flexible in terms of changes to clients visited, visiting times, and tasks to be performed on visits. A patient and diplomatic manner when communicating with clients and their relatives. Ability to manage caselod Ability to complete Risk Stratification Tools / Risk management form Lone working experience Ability to signpost to relevant agencies e.g. adult social care Desirable Working in a Dementia Service / organisation for at least 12 months or more Ability to use RIO Ability to formulate support care plan for patients Person Specification Education/ Qualification/ Training Essential Required to have NVQ3 plus additional training to diploma level equivalent, or equivalent combination of short courses/experience in Dementia Care Experience of working in a Dementia Service / organisation for at least 12 months Experience Essential Experience of working with service users with dementia Experience of working with statutory and voluntary agencies is an advantage, but not necessary Experience of managing volunteers Experience of record keeping and writing reports Knowledge and Skills Essential Effective communication skills, both verbal and written, including the ability to communicate with confused older people. Ability to work without direct supervision and liaise with external agencies as required. The ability to work well under pressure. Ability to motivate others and work as a team The ability to be flexible in terms of changes to clients visited, visiting times, and tasks to be performed on visits. A patient and diplomatic manner when communicating with clients and their relatives. Ability to manage caselod Ability to complete Risk Stratification Tools / Risk management form Lone working experience Ability to signpost to relevant agencies e.g. adult social care Desirable Working in a Dementia Service / organisation for at least 12 months or more Ability to use RIO Ability to formulate support care plan for patients Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name East London NHS Foundation Trust Address Dementia Service Unit 1, 30 Felstead Street. Off Chapman Road Hackney Wick E9 5LG Employer's website https://www.elft.nhs.uk/ (Opens in a new tab) Employer details Employer name East London NHS Foundation Trust Address Dementia Service Unit 1, 30 Felstead Street. Off Chapman Road Hackney Wick E9 5LG Employer's website https://www.elft.nhs.uk/ (Opens in a new tab). Location : Dementia Service, Unit 1, 30 Felstead Street. Off Chapman Road, E9 5LG Hackney Wick, United Kingdom