Job summaryWe are seeking a highly motivated Full Time or Part Time Care Coordinator/Administrator to join our thriving GMS practice with a list size of 9,400 patients based in Pallion, Sunderland. We are looking for a friendly, organised and enthusiastic individual to join our hardworking and committed healthcare team. The ideal candidate will have excellent interpersonal skills, the ability to work well under pressure and will be dedicated to providing high quality patient services. We are a hardworking friendly team, based in purpose built, spacious premises, committed to providing high quality health care, we encourage professional development and are high QOF achievers. Salary depending on skills and experienceMain duties of the jobMain duties will include reception, telephone enquiries, appointment booking and repeat prescriptions.About usForge Medical Practice is a 9,400 patients based in Pallion, Sunderland.Our clinical team comprises of :3 GP Partners4 Salaried GP's4 Practices NurseJob descriptionJob responsibilitiesJOB TITLE: CARE COORDINATOR/MEDICAL ADMINISTRATORREPORTS TO: PRACTICE MANAGERHOURS: NegotableJob summary:The purpose of the role is to:Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayUndertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative support to clinical staff and other members of the practice teamFacilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agenciesDuties and responsibilities:The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:Opening up/locking up of practice premises and maintaining security in accordance with practice protocolsMaintaining and monitoring the practice appointments systemProcessing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesComputer data entry/data allocation and collation; processing and recording information in accordance with practice proceduresInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersClearing and re-stocking of consulting rooms as requiredProviding clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanningOrdering, re-ordering and monitoring of stationery and other suppliesDealing with clinical wasteProvision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidyKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:Using personal security systems within the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazardsActively reporting health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders roleUndertaking periodic infection control training (minimum annually)Reporting potential risksDemonstrate due regard for safeguarding and promoting the welfare of children.Equality and diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/professional development:The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:The post-holder should recognise the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriatePerson SpecificationQualificationsEssentialGood standard of general educationGCSE grade A to C in English and MathsMust have worked in Primary CareKnowledge of Emis WebExperienceEssentialMust have experience of working within Primary Care.Practical experience of working with others.Experience of using own initiative.Practical experience of EMIS computerised recording system.DesirablePlanning and organisingPerforming under pressureAdaptabilityTeam workingSelf motivatedFlexibilityDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameForge Medical PracticeAddressPallion ParkSunderlandSR4 6QEEmployer's websitehttps://www.theoldforgesurgery.nhs.uk/ (Opens in a new tab)