Job summary Its an exciting time to join St Elizabeth Hospice as we shape our future and make plans to deepen our impact. Were building on strong foundations as we roll out an ambitious new income generation and engagement strategy. Were looking for a passionate and purpose-driven leader to take on the role of Associate Director of Fundraising & Supporter Engagement. Youll be someone who can help us grow our income and connect even more deeply with the people and communities who make our work possible. Working as part of our Senior Management Team, and reporting to the Director of Income Generation & Marketing, youll play a key role in shaping our strategic direction. Youll lead with heart and purpose, supporting and motivating a dedicated team of staff, while ensuring every supporter feels valued and connected to the hospice. From individual giving to legacy fundraising, community events to corporate partnerships youll oversee all our fundraising income streams and build long-term supporter engagement. Youll champion creativity, collaboration and data-led decision-making in order to drive continuous improvement and sustainable growth. Main duties of the job Were looking for a strategic thinker with vision and heart, who brings fresh ideas, depth of experience and a commitment to putting people first. Youll have a strong track record of growing income through multiple fundraising channels and leading successful engagement strategies. But just as important, youll be a warm and authentic leader, ready to empower others and build meaningful relationships both inside and outside the hospice.Youll understand that behind every donation is a story, and behind every campaign is a community of people who care deeply. You'll be driven by impact, inspired by potential, and not afraid of hard work. If youre passionate about using your career to make a difference, wed love to hear from you. Together, we can make every moment matter. About us At St Elizabeth Hospice, we believe that every moment matters. Were a local, independent charity, dedicated to improving the lives of people in Ipswich, East Suffolk, Great Yarmouth and Waveney who are facing progressive or life-limiting illness. Since 1989, we have been at the heart of our community, providing compassionate care, easing pain, and helping people and their families find comfort, dignity, and meaning through some of lifes most challenging moments. Last year alone, we supported over 4,000 patients and their loved ones. Our approach is deeply personal and centred on the needs of the individual. We support people wherever they are in their homes, in the community, in hospital, or at our hospice offering tailored medical, emotional and practical support through our Inpatient Unit, Community Care services, outpatient clinics, 24/7 OneCall helpline and bereavement support. In 2023, we merged with East Coast Hospice to ensure even more people in Great Yarmouth and Waveney would be able to access the specialist palliative care they deserve. In addition to being part of a wonderful local charity and a friendly and collaborative team, the hospice offers a rewarding benefits package, including: Generous holiday allowance Life cover Access to our Employee Assistance Programme Eligibility for a Blue Light Card (offering a wide range of discounts) Pension scheme Car leasing scheme Details Date posted 27 June 2025 Pay scheme Other Salary £60,000 a year Contract Permanent Working pattern Full-time, Flexible working Reference number B0291-25-0024 Job locations 565 Foxhall Road Ipswich Suffolk IP3 8LX Job description Job responsibilities JOB TITLE Associate Director of Fundraising and Supporter Engagement REPORTING TO Director of Income Generation & Marketing BASED AT St Elizabeth Hospice, Foxhall Road, Ipswich, JOB SUMMARY To provide strategic leadership and oversight for all fundraising income streams and supporter engagement activities. Lead and inspire a high-performing team across individual giving, legacy, events, community fundraising, philanthropy, corporate fundraising and supporter care, ensuring they are aligned with the hospices mission, values, and strategic objectives. Take a pivotal role in driving fundraising innovation, strengthening community connections, and significantly increasing sustainable income through the development of meaningful donor and supporter relationships. SAFEGUARDING RESPONSIBILITIES Demonstrate a commitment to keeping adults and young people safe Report any disclosure made to you to the appropriate person Report any safeguarding concerns in the workplace to the appropriate person Maintain an awareness of the Hospices policies in relation to safeguarding KEY ACCOUNTABILITIES Work collaboratively with the Director of Income Generation & Marketing and other senior leaders in the directorate, to ensure an integrated approach to developing and delivering the Income Generation & Engagement strategy. Lead the development and implementation of ambitious, multi-channel fundraising and supporter engagement strategies that support the hospice's long-term vision and income targets. Develop innovative approaches to diversify income streams and identify new opportunities for growing the supporter base, including the development of integrated campaigns, major giving and digital fundraising. Provide dynamic leadership to the Fundraising team, continuing to build on a supportive culture and ensuring high performance, creativity, accountability, and collaboration. Invest in the development of individual members and the team as a whole, evaluating skills and resource to recommend development opportunities. Use data insight and performance metrics to drive continuous improvement and inform decision-making across all income and engagement channels. Support fundraising managers in the ongoing evaluation of all products and initiatives within the fundraising portfolio, addressing areas of underperformance and maximising return on investment. Lead the team in the development of the departmental budget, ensuring efficient use of resources and return on investment. Support managers in the development of work plans, objectives and KPIs for all income streams to monitor performance. Drive a supporter-first culture, ensuring all donors and supporters feel valued and connected to the impact of their contribution. Ensure supporter communications are compelling, consistent, and aligned with brand values, enhancing the hospice's reputation and visibility. Build and maintain strategic relationships with major donors, corporate partners, community groups, and other key stakeholders. Champion effective use of our CRM system and the importance of data and insight to ensure strong stewardship and relationship management across all income streams. Collaborate closely with Senior Management Team peers, the Senior Leadership Team and the Board to ensure alignment of fundraising efforts with organisational priorities and financial plans. Take a proactive role as a senior leader within the organisation and actively seek opportunities for cross-team collaboration. Build good relationships across the hospice to maximise staff and volunteer engagement and proactively drive a culture of fundraising. Be accountable for all fundraising activities being carried out in a professional manner and in compliance with all relevant legal, regulatory, and ethical standards, including but not limited to the Fundraising Code of Practice, gambling regulations and GDPR. GENERAL To act as a brand ambassador for St Elizabeth Hospice and to uphold hospice values at all times. Where the postholder is a member of a professional body, conform to the professional standards set by that body. Ensure registration is current and practice continuous professional development. Because of the special nature of the hospice and its work, the postholder may on occasion be asked to undertake other duties to help maintain our high standards of care and engagement. THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITH THE POSTHOLDER. Job description Job responsibilities JOB TITLE Associate Director of Fundraising and Supporter Engagement REPORTING TO Director of Income Generation & Marketing BASED AT St Elizabeth Hospice, Foxhall Road, Ipswich, JOB SUMMARY To provide strategic leadership and oversight for all fundraising income streams and supporter engagement activities. Lead and inspire a high-performing team across individual giving, legacy, events, community fundraising, philanthropy, corporate fundraising and supporter care, ensuring they are aligned with the hospices mission, values, and strategic objectives. Take a pivotal role in driving fundraising innovation, strengthening community connections, and significantly increasing sustainable income through the development of meaningful donor and supporter relationships. SAFEGUARDING RESPONSIBILITIES Demonstrate a commitment to keeping adults and young people safe Report any disclosure made to you to the appropriate person Report any safeguarding concerns in the workplace to the appropriate person Maintain an awareness of the Hospices policies in relation to safeguarding KEY ACCOUNTABILITIES Work collaboratively with the Director of Income Generation & Marketing and other senior leaders in the directorate, to ensure an integrated approach to developing and delivering the Income Generation & Engagement strategy. Lead the development and implementation of ambitious, multi-channel fundraising and supporter engagement strategies that support the hospice's long-term vision and income targets. Develop innovative approaches to diversify income streams and identify new opportunities for growing the supporter base, including the development of integrated campaigns, major giving and digital fundraising. Provide dynamic leadership to the Fundraising team, continuing to build on a supportive culture and ensuring high performance, creativity, accountability, and collaboration. Invest in the development of individual members and the team as a whole, evaluating skills and resource to recommend development opportunities. Use data insight and performance metrics to drive continuous improvement and inform decision-making across all income and engagement channels. Support fundraising managers in the ongoing evaluation of all products and initiatives within the fundraising portfolio, addressing areas of underperformance and maximising return on investment. Lead the team in the development of the departmental budget, ensuring efficient use of resources and return on investment. Support managers in the development of work plans, objectives and KPIs for all income streams to monitor performance. Drive a supporter-first culture, ensuring all donors and supporters feel valued and connected to the impact of their contribution. Ensure supporter communications are compelling, consistent, and aligned with brand values, enhancing the hospice's reputation and visibility. Build and maintain strategic relationships with major donors, corporate partners, community groups, and other key stakeholders. Champion effective use of our CRM system and the importance of data and insight to ensure strong stewardship and relationship management across all income streams. Collaborate closely with Senior Management Team peers, the Senior Leadership Team and the Board to ensure alignment of fundraising efforts with organisational priorities and financial plans. Take a proactive role as a senior leader within the organisation and actively seek opportunities for cross-team collaboration. Build good relationships across the hospice to maximise staff and volunteer engagement and proactively drive a culture of fundraising. Be accountable for all fundraising activities being carried out in a professional manner and in compliance with all relevant legal, regulatory, and ethical standards, including but not limited to the Fundraising Code of Practice, gambling regulations and GDPR. GENERAL To act as a brand ambassador for St Elizabeth Hospice and to uphold hospice values at all times. Where the postholder is a member of a professional body, conform to the professional standards set by that body. Ensure registration is current and practice continuous professional development. Because of the special nature of the hospice and its work, the postholder may on occasion be asked to undertake other duties to help maintain our high standards of care and engagement. THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITH THE POSTHOLDER. Person Specification Knowledge and experience Essential Significant senior-level experience in strategic fundraising leadership. Proven success in developing and implementing multi-channel fundraising and supporter engagement strategies. Strong understanding of income generation mix and donor stewardship Knowledge of relevant charity and fundraising law, best practice and compliance. Track record of leading high-performing teams. Experience in managing budgets and delivering ROI. Desirable Experience in a healthcare charity, particularly the hospice sector. Experience working with a senior executive team and/or Board. Experience of capital appeal fundraising. Personal Qualities Essential Passionate about the hospices mission. High standards of personal integrity and professionalism. Shows empathy and compassion for others. Able to inspire and motivate at all levels. Collaborative and team-oriented approach. Delegates effectively and empowers others. Adaptable, resilient and solution-focused. A willingness to learn and develop professionally. Embraces innovation and change. Qualifications Essential Degree or equivalent experience. Evidence of continuous professional development. Member of the Chartered Institute of Fundraising. Desirable Professional fundraising qualification (e.g. CIoF or similar). Specific Skills Essential Excellent interpersonal and communication skills. Strong leadership and team development abilities. Strategic thinking with a results-focused approach. Skilled in building long-term donor relationships. Proficiency in data-driven decision-making and CRM systems. Budget management and financial acumen. Strong organisational skills with the ability to manage multiple projects at once. Ability to work independently and to deadlines. Desirable Understanding of digital fundraising, analytics tools, and marketing platforms. Experience in developing major donor giving. Knowledge of Donorflex database. Full driving licence, access to car and willingness to travel throughout the region as required. Person Specification Knowledge and experience Essential Significant senior-level experience in strategic fundraising leadership. Proven success in developing and implementing multi-channel fundraising and supporter engagement strategies. Strong understanding of income generation mix and donor stewardship Knowledge of relevant charity and fundraising law, best practice and compliance. Track record of leading high-performing teams. Experience in managing budgets and delivering ROI. Desirable Experience in a healthcare charity, particularly the hospice sector. Experience working with a senior executive team and/or Board. Experience of capital appeal fundraising. Personal Qualities Essential Passionate about the hospices mission. High standards of personal integrity and professionalism. Shows empathy and compassion for others. Able to inspire and motivate at all levels. Collaborative and team-oriented approach. Delegates effectively and empowers others. Adaptable, resilient and solution-focused. A willingness to learn and develop professionally. Embraces innovation and change. Qualifications Essential Degree or equivalent experience. Evidence of continuous professional development. Member of the Chartered Institute of Fundraising. Desirable Professional fundraising qualification (e.g. CIoF or similar). Specific Skills Essential Excellent interpersonal and communication skills. Strong leadership and team development abilities. Strategic thinking with a results-focused approach. Skilled in building long-term donor relationships. Proficiency in data-driven decision-making and CRM systems. Budget management and financial acumen. Strong organisational skills with the ability to manage multiple projects at once. Ability to work independently and to deadlines. Desirable Understanding of digital fundraising, analytics tools, and marketing platforms. Experience in developing major donor giving. Knowledge of Donorflex database. Full driving licence, access to car and willingness to travel throughout the region as required. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Elizabeth Hospice Address 565 Foxhall Road Ipswich Suffolk IP3 8LX Employer's website https://www.stelizabethhospice.org.uk/ (Opens in a new tab) Employer details Employer name St Elizabeth Hospice Address 565 Foxhall Road Ipswich Suffolk IP3 8LX Employer's website https://www.stelizabethhospice.org.uk/ (Opens in a new tab). Location : 565 Foxhall Road, IP3 8LX Ipswich, Suffolk, United Kingdom