Senior Manager - Customer Servicing Salary: c. £60,000 per annum (dependant on experience) Hours: 35 hours per week Contract: Permanent Location: Hybrid (Office: West Bromwich) We're recruiting a Senior Manager of Customer Servicing who will report into Head of Customer Operations. As a key member of the Customer Operations Senior Leadership team, this role leads the Servicing function (savings post application administration and mortgage administration). The role has full accountability for developing strategy and delivering a customer focused approach to account application management to ensure we are achieving the right outcomes for the borrowers and the Group by taking individual circumstances into account so that all outcomes are equally as good as others. The role holder will be a subject matter expert for savings and mortgage administration and servicing post sale activity. What the role will look like: Developing and delivering a departmental strategy that is aligned to the Society's overall Purpose/Strategy and future demands Leading a high performing team to ensure the staff are managed, coached and supported effectively to drive a 'high performance culture' where the teams are engaged and motivated to deliver excellent customer experience. Supporting the design and delivery of the digital transformation ensuring customers are at the heart of decisions we make Driving continuous improvement through root cause analysis and overseeing the delivery of actions that will result in improved customer outcomes and efficiencies. Forecasting and resource management ensuring that operational effectiveness and customer service levels are maximised. Stringent budget management and cost efficiency analysis. Developing and implement contingency plans to address potential operational disruptions. Lead the operations team during crisis situations, ensuring business continuity and swift recovery. Proactively and collaboratively engage with peer groups across the business championing the Customer and area ensuring that their needs are considered throughout and look for opportunities to successfully deliver improvements and change within savings and mortgage originations. Overseeing compliance with relevant laws, regulations, and internal policies related to financial services operations. Develop and implement risk management protocols to minimise operational risks. Deputising for the Head of Customer Operations as and when required. What you will bring to the role: Extensive experience in operations management within the financial services industry, with a focus on customer outcomes, process improvement and risk management Strategic thinker, who can plan well considering options and risks. Motivated leader with strong leadership, communication, coaching, influencing and mentoring skills to deliver high performance. Leading teams through transformational change Positive, can-do attitude, adaptable, agile, and innovative. Self-aware of personal impact on individuals and in different scenarios. Customer centric person who holds genuine interest in customers and their needs, and demonstrates true empathy Calm, clear and confident communicator (written and verbal) at all levels Strong decision maker; strategic, business and customer level We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply. What's in it for you: We pride ourselves on our development opportunities and always look to promote from within wherever possible, Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year, 2 paid volunteering days a year, Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we'll match your further contributions up to 10.6% Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave, Life assurance provided by the Society at 4 times your salary, Yearly performance related pay scheme and pay review, Private medical insurance that's discounted when your time with us grows, with the option to include family members, Salary Sacrifice Electric/Hybrid Car Scheme, A Perkbox account - giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more! And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness. Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work. We're a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We'll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we're looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk. Do it today and click apply! *Please note - We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible* Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. 'the West Brom' is a trading name of West Bromwich Building Society. West Bromwich Building Society. Location : West Bromwich, West Midlands, United Kingdom

All Bar One at Edinburgh Airport are looking for Chefs of all levels to join our team. We are a fast paced Bar & Restaurant serving Food and Drink all day airside (through airport security) in Edinburgh Airport. We can offer excellent development opportunities, along with a fantastic work / life balance. We have both full time and part time hours available, with flexible shift patterns available to work around any other commitments you may have. ************************************************************** As we are in the Airport, Opening hours are 4am - 10pm. Shift patterns are along the lines of 11am - 9pm. Due to Airport Security reasons, a Full 5 year background check will be carried out and a Clean Criminal Record is essential. A Passport or Drivers Licence (Full or Provisional) is essential *************************************************************** Responsibilities and Duties: Cooking and preparing food to company presentation Maintaining a clean, safe and healthy work station Ensuring all food safety regulations are delivered Maintain a positive and professional approach to the role and colleagues Training and coaching commis chefs and kitchen assistants Managing your station through service, ensuring a high standard is maintained throughout service Qualifications and Skills Experience in a busy kitchen would be preferred but not essential. A strong understanding of the English language is crucial. What we can offer: · Competitive Wage & Tips – We offer a competitive starting rate plus a cut of Tips (Around £2-£3+ per hour on top of hourly rate), Free Airport Staff Parking and much more. · Employee discounts – 33% off in our fellow brands for you and family. Including Miller and Carter, Toby Carvery, Browns Restaurant and many more. · On-site parking – Free staff parking · Additional Benefits – As we are in an airport, we tend to quiet on key holiday days and therefor easily able to accommodate time off on the likes of Christmas Eve / Christmas day / Boxing day. 6 Nations game days. No Christmas bookings ! Our overnight Chefs take care of deep cleaning and heavy prep loads to allow easier close downs after service.. Location : Edinburgh, Scotland, EH12 0AL

This role invites an environmentally driven person with a good understanding in sustainable waste practices and vocational training. To be prepared to deliver hands on instructions in waste collections, recycling and disposal methods, while ensuring compliance with legislation and health and safety standards. A willingness to pursue qualifications in waste management and teaching is essential.. Location : SM2 5PJ

Job summary This is a role as a Support Worker at Walcott House in Bognor Regis, providing care and support for people with learning disabilities, autism, and challenging behaviours. The job involves working in a caring and compassionate manner, using excellent communication skills, and dealing with challenging situations. The role offers a competitive salary, good benefits, and opportunities for career development. Main duties of the job As a Support Worker, you will join an inclusive, supportive team that works together to provide care to people with learning disabilities and mental health conditions. You will use your knowledge, skills, and experience in learning disabilities and autism to help support people lead a valued and fulfilled life. This can be a challenging environment at times, so a positive attitude, compassion, resilience, and vigilance are important. However, it is also hugely rewarding to see people improve and to be able to help them achieve things they couldn't do before. About us Elysium Healthcare is an established, stable, and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move within the organisation. Elysium Healthcare is part of Ramsay Health Care, a global network that extends across 10 countries and employs over 86,000 people globally. Details Date posted 30 June 2025 Pay scheme Other Salary £23,387 a year Contract Permanent Working pattern Full-time Reference number 1334594768 Job locations Elysium Healthcare Bognor Regis PO21 2EU Job description Job responsibilities Are you a naturally empathetic, caring and compassionate Support Worker in the UK with experience of caring for people with learning disabilities? Do you want a fulfilling career, where you can make a difference and change lives for the better in a culture of kindness and teamwork? Where you’ll be supported with development opportunities to grow you as a person and in your career? Join Walcott House in Bognor Regis as a Support Worker and provide care for people with severe learning disabilities, Autism and behaviours may be seen as challenging; where you’ll support and encourage them to lead a full and valued life, enabling them to live more independently. You’ll be great with people – a real ‘people person’, able to communicate effectively – explaining yourself clearly in the right tone to suit the situation and be really good at understanding others (behaviours and expressions, as well as vocal). Having a good sense of humour and resilience, and a willingness to help residents with their personal hygiene are also important. What you will be doing You will join an inclusive, supportive team that works well together to provide care to people with learning disabilities and mental health conditions. Whether you have experience as a Care Assistant or Support Worker, you will use your knowledge and skills to help support people lead a valued and fulfilled life. Working alongside a multidisciplinary team, you will use your excellent communication skills and experience as a Support Worker with a background in Learning Disabilities & Autism to provide care and support people through their care pathway. It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of you; being able to do something today that they couldn’t do last week. You’ll work 35 weekly hours, permanent full-time contract. Shifts: 7am - 2.30 pm; 2pm - 9.30 pm. Long shift if you prefer: 7am - 9.30 pm Extra hours available and optional. Where you will be working Location: Walcott House, 12 Annandale Avenue, Bognor Regis, West Sussex PO21 2EU Walcott House provides a nine bed specialist residential service for men and women with a range of learning disabilities, including autism and/or sensory and communication impairments. We are specialists in working with epilepsy and complex needs. The service is staffed 24 hours a day by a dedicated team of Support Workers, led by an experienced Registered Manager. The service is designed for those individuals who require a high level of support to live within a community setting and will continue to require this longer term. Clients may be transitioning from children’s residential services, education, or moving out of the family home. We are also experienced in successfully managing clients moving from services where their placements may have broken down or where their needs are no longer being met. The aim of the service is to encourage individuals to lead a full and valued life, enabling them to live more independently through a programme of active community engagement, developing meaningful social networks and developing robust coping strategies. The house is situated in Bognor Regis in West Sussex, which is a seaside town with a good range of local facilities and amenities. Bognor Regis has direct train access to London and good train and road links across the south. In this role you will: Have strong empathy and a caring and compassionate nature Be willing to support residents with personal hygiene Have excellent people and communication skills, and a good sense of humour Deal with challenging behaviours Have a positive and professional approach Be reliable, flexible, hard-working and honest Be local or within commutable distance You must live in the UK and have the Right to Work in the UK full time. 20-hour Student and Skilled Worker Visa's cannot be accepted. What you will get Annual base salary of £23,387 (£12.85 hourly pay rate) The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure Job description Job responsibilities Are you a naturally empathetic, caring and compassionate Support Worker in the UK with experience of caring for people with learning disabilities? Do you want a fulfilling career, where you can make a difference and change lives for the better in a culture of kindness and teamwork? Where you’ll be supported with development opportunities to grow you as a person and in your career? Join Walcott House in Bognor Regis as a Support Worker and provide care for people with severe learning disabilities, Autism and behaviours may be seen as challenging; where you’ll support and encourage them to lead a full and valued life, enabling them to live more independently. You’ll be great with people – a real ‘people person’, able to communicate effectively – explaining yourself clearly in the right tone to suit the situation and be really good at understanding others (behaviours and expressions, as well as vocal). Having a good sense of humour and resilience, and a willingness to help residents with their personal hygiene are also important. What you will be doing You will join an inclusive, supportive team that works well together to provide care to people with learning disabilities and mental health conditions. Whether you have experience as a Care Assistant or Support Worker, you will use your knowledge and skills to help support people lead a valued and fulfilled life. Working alongside a multidisciplinary team, you will use your excellent communication skills and experience as a Support Worker with a background in Learning Disabilities & Autism to provide care and support people through their care pathway. It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of you; being able to do something today that they couldn’t do last week. You’ll work 35 weekly hours, permanent full-time contract. Shifts: 7am - 2.30 pm; 2pm - 9.30 pm. Long shift if you prefer: 7am - 9.30 pm Extra hours available and optional. Where you will be working Location: Walcott House, 12 Annandale Avenue, Bognor Regis, West Sussex PO21 2EU Walcott House provides a nine bed specialist residential service for men and women with a range of learning disabilities, including autism and/or sensory and communication impairments. We are specialists in working with epilepsy and complex needs. The service is staffed 24 hours a day by a dedicated team of Support Workers, led by an experienced Registered Manager. The service is designed for those individuals who require a high level of support to live within a community setting and will continue to require this longer term. Clients may be transitioning from children’s residential services, education, or moving out of the family home. We are also experienced in successfully managing clients moving from services where their placements may have broken down or where their needs are no longer being met. The aim of the service is to encourage individuals to lead a full and valued life, enabling them to live more independently through a programme of active community engagement, developing meaningful social networks and developing robust coping strategies. The house is situated in Bognor Regis in West Sussex, which is a seaside town with a good range of local facilities and amenities. Bognor Regis has direct train access to London and good train and road links across the south. In this role you will: Have strong empathy and a caring and compassionate nature Be willing to support residents with personal hygiene Have excellent people and communication skills, and a good sense of humour Deal with challenging behaviours Have a positive and professional approach Be reliable, flexible, hard-working and honest Be local or within commutable distance You must live in the UK and have the Right to Work in the UK full time. 20-hour Student and Skilled Worker Visa's cannot be accepted. What you will get Annual base salary of £23,387 (£12.85 hourly pay rate) The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure Person Specification Qualifications Essential You will need to have experience of caring for people with learning disabilities, as well as strong empathy, a caring and compassionate nature, excellent people and communication skills, and a good sense of humor. You must be willing to support residents with personal hygiene and deal with challenging behaviors. A positive and professional approach, as well as reliability, flexibility, hard work, and honesty are also important. Person Specification Qualifications Essential You will need to have experience of caring for people with learning disabilities, as well as strong empathy, a caring and compassionate nature, excellent people and communication skills, and a good sense of humor. You must be willing to support residents with personal hygiene and deal with challenging behaviors. A positive and professional approach, as well as reliability, flexibility, hard work, and honesty are also important. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Elysium Healthcare Address Elysium Healthcare Bognor Regis PO21 2EU Employer's website https://www.elysiumhealthcare.co.uk/ (Opens in a new tab) Employer details Employer name Elysium Healthcare Address Elysium Healthcare Bognor Regis PO21 2EU Employer's website https://www.elysiumhealthcare.co.uk/ (Opens in a new tab). Location : Elysium Healthcare, PO21 2EU Bognor Regis, United Kingdom

Job summary To provide a point of contact for the patients and act as a focal point of communication between the patients, doctors and other medical staff. Other job locations include: Ropewalks - 26 Argyle Street Liverpool L1 5DL Student Health - Peach Street L69 7ZL Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG Princes Park - Bentley Road, L8 0SY Main duties of the job Ensure each patient/visitor to the practice always receives a high-level of customer care/service Ensure that the patient journey is to a high standard Monitor the flow of patients into the consulting and treatment rooms. Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms Action any admin tasks and requests in an efficient and effective way. Ensure that requests for prescriptions are actioned where possible within one working day. Follow Practice procedures for opening and closing of all sites. Ensure total familiarity with all the appointment systems including the regular and incidental variations. Book appointments and recalls. Provide a high level of service when covering the phones and ensure patients are signposted appropriately. Answer phones in a timely manner and ensure they are dealt with in an effective way. Ensure the practice guidance for identifying patients and greeting patients when they call the practice is always followed. Manage all telephone and home visit requests as per the practice process ensuring that all patient contact information is up to date. Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required. About us Brownlow prides itself in being an exceptional employer. We have a dedicated staff wellbeing team and offer numerous staff benefits and incentives including protected study leave with financial allowance. You will receive a 6-month mentorship/induction package. Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community which we are proud to serve. With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: individuals with linguistic diversity, members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse. We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. Although not required by law we strongly recommend that all staff have received all Covid vaccinations. Extended access will form part of your contracted hours. If you are successful at interview and are registered with any of the Brownlow sites, you are required to change practices and this will be a stipulate of employment. Details Date posted 30 June 2025 Pay scheme Other Salary £24,071 to £25,674 a year Depending on experience Contract Permanent Working pattern Full-time Reference number A1812-25-0017 Job locations Princes Park Health Centre Bentley Road Liverpool L8 0SY Job description Job responsibilities Ensure each patient/visitor to the practice always receives a high-level of customer care/service Ensure that the patient journey is to a high standard, and any queries are dealt with effectively and in an empathetic manner Monitor the flow of patients into the consulting and treatment rooms. Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner. Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms Action any admin tasks and requests in an efficient and effective Ensure that requests for prescriptions are actioned where possible within one working day. Follow Practice procedures for opening and closing of all sites Ensure total familiarity with all the appointment systems including the regular and incidental variations. Book appointments and recalls. Provide a high level of service when covering the phones and ensure patients are signposted appropriately Answer phones in a timely manner and ensure they are dealt with in an effective way Ensure the practice guidance for identifying patients and greeting patients when they call the practice is always followed Manage all telephone and home visit requests as per the practice process ensuring that all patient contact information is up to date. Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required Carry out any other reasonably delegated duties considered appropriate to the post Liaise with members of the Practice, other NHS organisations and outside agencies. Communicate sensitively and effectively with others, using active listening and adapting communication style and method as necessary to meet their needs, participating in meetings as required. Understand own role and scope in the practice. Work as an effective and responsible team member, supporting colleagues in a flexible and approachable manner. Ensure that any data entered into the computer is done accurately. Understand and follow the requirements of confidentiality (including General Data Protection Regulation - GDPR) and the Freedom of Information Act and refer on any queries as appropriate. Participate in quality improvement initiatives, including Significant Event Analysis and PAIRS. Support the aims and objectives of the Practice and contribute to the on-going development of the Practice as required. Follow Practice policies, including Health and Safety, Security and Confidentiality. Participate in primary healthcare team meetings when required. Provide data, as requested, for practice development plans and report. Be aware of practice policies on risk management / incident reporting and health and safety and operate appropriate procedures for minimising risk. Be aware of issues related to own development and be committed to participate in training and education Undergo regular appraisal, supervision and training as necessary to update skills and knowledge To ensure compliance with the Practice Mandatory Training Programme To participate in the monthly Practice Synergy Sessions Provide training to other staff in work relevant to this post. Participate in the induction of new staff, students and other attached professionals Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc. Be aware of procedures regarding protection of children and vulnerable adults, including Practice and NHS policies. Follow the guidance and policies and take action in an appropriate manner. Follow Health & Safety Policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the incident reporting system. Use the personal security systems within the workplace according to Practice guidelines. Follow infection control procedures. Employees must take reasonable care for the Health and Safety of him/herself and / or others who may be affected by his/her acts or omissions at work. No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of Health, Safety or Welfare. All information relating to patients and staff gained through your employment and after leaving employment with Brownlow Health is confidential. Disclosure to any unauthorized person is a serious disciplinary offence or may result in litigation Any other reasonable delegated duties considered appropriate to the post. Give good and regular attendance. Maintain a tidy and organised work area. The post-holder: Is advised that the job description describes responsibilities as they are currently required and these are subject for review and updating in the light of changing service needs. Any changes will be subject to consultation as part of the annual appraisal. Should be aware that job descriptions are not fixed although every effort is made to ensure that the responsibilities reflect what you are being asked to do. However by the nature of the business that Brownlow Health undertakes this demands flexibility in order to provide a service to our patients and Doctors. The job title and description may be amended and you may be asked to undertake additional duties not specified that may be reasonably required May be expected to work at any of the medical practice sites in line with service needs Job description Job responsibilities Ensure each patient/visitor to the practice always receives a high-level of customer care/service Ensure that the patient journey is to a high standard, and any queries are dealt with effectively and in an empathetic manner Monitor the flow of patients into the consulting and treatment rooms. Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner. Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms Action any admin tasks and requests in an efficient and effective Ensure that requests for prescriptions are actioned where possible within one working day. Follow Practice procedures for opening and closing of all sites Ensure total familiarity with all the appointment systems including the regular and incidental variations. Book appointments and recalls. Provide a high level of service when covering the phones and ensure patients are signposted appropriately Answer phones in a timely manner and ensure they are dealt with in an effective way Ensure the practice guidance for identifying patients and greeting patients when they call the practice is always followed Manage all telephone and home visit requests as per the practice process ensuring that all patient contact information is up to date. Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required Carry out any other reasonably delegated duties considered appropriate to the post Liaise with members of the Practice, other NHS organisations and outside agencies. Communicate sensitively and effectively with others, using active listening and adapting communication style and method as necessary to meet their needs, participating in meetings as required. Understand own role and scope in the practice. Work as an effective and responsible team member, supporting colleagues in a flexible and approachable manner. Ensure that any data entered into the computer is done accurately. Understand and follow the requirements of confidentiality (including General Data Protection Regulation - GDPR) and the Freedom of Information Act and refer on any queries as appropriate. Participate in quality improvement initiatives, including Significant Event Analysis and PAIRS. Support the aims and objectives of the Practice and contribute to the on-going development of the Practice as required. Follow Practice policies, including Health and Safety, Security and Confidentiality. Participate in primary healthcare team meetings when required. Provide data, as requested, for practice development plans and report. Be aware of practice policies on risk management / incident reporting and health and safety and operate appropriate procedures for minimising risk. Be aware of issues related to own development and be committed to participate in training and education Undergo regular appraisal, supervision and training as necessary to update skills and knowledge To ensure compliance with the Practice Mandatory Training Programme To participate in the monthly Practice Synergy Sessions Provide training to other staff in work relevant to this post. Participate in the induction of new staff, students and other attached professionals Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc. Be aware of procedures regarding protection of children and vulnerable adults, including Practice and NHS policies. Follow the guidance and policies and take action in an appropriate manner. Follow Health & Safety Policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the incident reporting system. Use the personal security systems within the workplace according to Practice guidelines. Follow infection control procedures. Employees must take reasonable care for the Health and Safety of him/herself and / or others who may be affected by his/her acts or omissions at work. No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of Health, Safety or Welfare. All information relating to patients and staff gained through your employment and after leaving employment with Brownlow Health is confidential. Disclosure to any unauthorized person is a serious disciplinary offence or may result in litigation Any other reasonable delegated duties considered appropriate to the post. Give good and regular attendance. Maintain a tidy and organised work area. The post-holder: Is advised that the job description describes responsibilities as they are currently required and these are subject for review and updating in the light of changing service needs. Any changes will be subject to consultation as part of the annual appraisal. Should be aware that job descriptions are not fixed although every effort is made to ensure that the responsibilities reflect what you are being asked to do. However by the nature of the business that Brownlow Health undertakes this demands flexibility in order to provide a service to our patients and Doctors. The job title and description may be amended and you may be asked to undertake additional duties not specified that may be reasonably required May be expected to work at any of the medical practice sites in line with service needs Person Specification Qualifications Essential A sound general education to GCSE level or equivalent, or equivalent working experience. Personal Skills and Abilities Essential Excellent administration and organisational skills with the ability to manage time effectively to meet deadlines. The ability to work independently and use initiative The ability to produce work that is accurate, thorough and well presented. A friendly and approachable manner, good with people skills, showing understanding, care and assertiveness when appropriate. A conscientious approach and commitment to working in an adaptable and flexible manner. The ability to work calmly and effectively and deal with multiple demands even when busy. The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events. The ability to deal with personal information sensitively and respect peoples right to confidentiality. The ability to work positively as a member of a busy team. The ability to influence others positively, negotiate constructively and resolve conflict successfully. The ability and willingness to engage with individuals to improve their personal performance. The ability to give good and regular attendance. Demonstrate your competence in the English language. Assessed at interview/ Certificate of English proficiency Experience Essential A good standard of grammar and spelling in the English language. Experience of using computers, with good keyboard skills. Experience of dealing with the general public, preferably in a customer service environment. Good administrative and organisational skills, with the ability to prioritise work. Desirable Training or qualifications in customer service, administration, IT or other related areas. Experience of clerical work. General Essential A commitment to support the delivery of the best possible service to a diverse inner-city population. Person Specification Qualifications Essential A sound general education to GCSE level or equivalent, or equivalent working experience. Personal Skills and Abilities Essential Excellent administration and organisational skills with the ability to manage time effectively to meet deadlines. The ability to work independently and use initiative The ability to produce work that is accurate, thorough and well presented. A friendly and approachable manner, good with people skills, showing understanding, care and assertiveness when appropriate. A conscientious approach and commitment to working in an adaptable and flexible manner. The ability to work calmly and effectively and deal with multiple demands even when busy. The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events. The ability to deal with personal information sensitively and respect peoples right to confidentiality. The ability to work positively as a member of a busy team. The ability to influence others positively, negotiate constructively and resolve conflict successfully. The ability and willingness to engage with individuals to improve their personal performance. The ability to give good and regular attendance. Demonstrate your competence in the English language. Assessed at interview/ Certificate of English proficiency Experience Essential A good standard of grammar and spelling in the English language. Experience of using computers, with good keyboard skills. Experience of dealing with the general public, preferably in a customer service environment. Good administrative and organisational skills, with the ability to prioritise work. Desirable Training or qualifications in customer service, administration, IT or other related areas. Experience of clerical work. General Essential A commitment to support the delivery of the best possible service to a diverse inner-city population. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Brownlow Group Practice Address Princes Park Health Centre Bentley Road Liverpool L8 0SY Employer's website https://www.brownlowhealth.co.uk/ (Opens in a new tab) Employer details Employer name Brownlow Group Practice Address Princes Park Health Centre Bentley Road Liverpool L8 0SY Employer's website https://www.brownlowhealth.co.uk/ (Opens in a new tab). Location : Princes Park Health Centre, Bentley Road, L8 0SY Liverpool, United Kingdom

Contract Type: Permanent Working Hours: 22 – Wednesday, Thursday and Friday Worker Type: Hybrid (After completion of induction and training) Salary: £25,992 - £26,835 per annum (pro rata for part time) Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role An opportunity has arisen to join the Enviroenergy Customer Service Team in the Enviroenergy department on a permanent contract working 3 days per week. In this role, you will be a first point of contact within Enviroenergy for Commercial and Domestic customers primarily via the telephone, but also through other channels appropriate to the demand. You will be required to perform administrative duties including Account billing, account investigations, general queries, and mailbox management. To be a main point of contact within the contact centre and where necessary customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently, or else by referring the customer to the appropriate department, partner, or external organisation. To undertake a range of administrative duties as and when required to support the Customer Services team, Commercial, and Business development officers. You will be working in a fast-paced environment where focus and attention to detail while under pressure are essential. This is a hybrid role where during the induction period you will be expected to attend training in the office moving to the hybrid approach once induction and training are complete. About You The ideal candidate will have: · Customer Service Experience · Complaints Handling Experience · Ability to multi-task, prioritise, and manage time effectively · Ability to adhere to General Data Protection Regulations · Strong communication skills both written and verbal · Strong administration skills - This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role. - The role requires you to participate in the on-call rota, for which an additional payment is made. You can find the job description for this post here At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Amrita Samra, Customer Service Team Leader, by telephone on 07927551353 or by email at amrita.samra@nottinghamcity.gov.uk. Closing Date: 15/07/2025 Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions.. Location : nottingham, NG2 3AB

The Way We Care Lead (Part-time) Are you outgoing and cheerful, and do you feel fulfilled when you have lifted others' spirits? We are looking for a committed individual with a heart for the care of older people and a keenness to deliver our The Way We Care Programme which encompasses our approach to the care of our residents. We have a fantastic new job opportunity at Koinonia, where The Way We Care Lead will oversee the building of relationships between staff and those we care for - prioritising a family model of care throughout the home. This role is perfect for an upbeat and enthusiastic person who is interested in engaging with our older residents and staff to promote The Way We Care. To find out more about The Way We Care, please click here . Koinonia Christian Care Home is a cosy care home located in Worthing that specialises and offers dementia care. View our lovely home here. Have a watch here of 'What it means to work in a Christian Care Home (url removed);' Responsibilities: To care for our family members/residents, by providing a loving and caring environment and maintaining the Christian ethos that is so important to them; To embrace the Society's The Way We Care Model. This means providing the highest quality of care possible addressing Mind, Body and Spirit - The Whole Person; To take responsibility for The Way We Care Programme, developing all levels of staff competency, understand and practice the philosophy of seeing the person first, whilst celebrating their strengths and supporting their unique Spiritual, Emotional and Physical needs; To provide a working environment where each member of staff feels that they are part of the team with something to contribute and the opportunity to develop their personal skills, knowing their ideas are listened to and acted upon when the ideas are enriching the lives of those we care for; To prioritise and support the spiritual life of the home, both for family members/residents and the staff making it possible for all family members/residents to carry on enjoying the special relationship with the Lord Jesus at their own pace and in their own way. About you: Caring or nursing experience; Experience leading or managing a team; You have empathy and enjoy working with older people; You are able to support individuals with unique and diverse needs; You have a positive, open and warm personality; You desire to make others happy with a genuine love for all people and a positive outlook on life; You will be a companion and friend to all of the people we care for - with or without dementia; You are able to work with teams and individuals and be willing to take on any task to provide an excellent level of care; You are well-organised, adaptable and practical. For more information, please take a look at the Job Description and Person Specification . The Way We Care: The Way We Care is the Pilgrims' Friend Society approach to ensuring that older people have all that they need to flourish in their later years, especially as their physical needs increase. Every part of what The Way We Care looks like in the daily lives of our care homes is rooted in how the Bible tells us to treat and support others around us. There are eight foundational principles to The Way We Care: Every person is a physical, mental, emotional, and spiritual being. People are made for the community. Every person has a unique role to play in life. All families are made up of different people with different skills and abilities. Building and growing relationships are an important part of life. Every person's opinion about what happens to them is valid. Every person's role is important, regardless of their capability. Every person has been lovingly and uniquely created. We are committed to seeing the whole person - the history, the experiences, the joys and the sorrows of life, and to knowing who the important people are who make up the bundle of each person's living. Hours: A Part-time Contract (approximately 21 hours over 5 days a week). Benefits: Joining bonus up to £250 Training & development: Care Certificate, Level 2 & 3 NVQ Career development: Whether you are starting your career or looking to expand your skills. Paid DBS checks Being part of our friendly and committed staff team Ongoing support from management Guaranteed hours Free meal: free meal during shift within the care homes Flexible working: various working hours Employee assistance programme Work clothing provided Team events Perkbox rewards Pension scheme Recommend a Friend Scheme - What our staff say about us: ..."It is a friendly and welcoming place to work" ... - Pilgrims' Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds. Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested. Location : Worthing, United Kingdom

Coupa System Admin Job description Role: Coupa System Administrator Location: Peterborough Hours: Full-time, Monday to Friday Benefits: 25 days annual leave plus bank holidays, discounted colleague car purchasing options available *subject to status & availability, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers Who we are Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company. The Role We're excited to announce a new chapter for our finance department at Marshall Motor Group! As part of our expansion, we’re moving into a brand-new, modern office designed to foster collaboration and creativity. This move marks a thrilling period of growth for our team, with the introduction of a new management structure that will create even more opportunities for leadership, development, and career progression. We are looking for a Coupa System Administrator to work closely with the Coupa Manager, Finance Teams and Operational Staff to support Coupa within the business. Who you are You’re someone who is self-motivated and proactively looking to take ownership and responsibility. To succeed in this role, you’ll need: Past use or knowledge of CDK, Pinewood, Coupa and Cognos TM1 desirable but not essential. Experience of reporting from large volumes of data. Advanced Excel skills adequate to maintain complex Excel models and support data analytics activities. Ability to adapt to changing priorities and work to tight deadlines. Excellent attention to detail. Strong written and verbal communication skills. Project Experience What you’ll do In your role as a Coupa System Administrator, you’ll be responsible for interacting with the Coupa community to create an maximize opportunities and new tool functionality. You will interact regularly with leaders from across the business and at all levels of management to troubleshoot issues, resolve roadblocks, drive continuous process improvement, and support strategic priorities. Your key responsibilities will include: Administration of the Coupa S2P system, including user administration, release management, and system testing and troubleshooting Configuration with building and maintaining user roles, workflows, approval chains, process and SIM forms, and reports, maintaining master data, and other similar tasks Implement new features and updates to keep the Coupa platform up-to-date. Training & Support: employee training and vendor on-boarding. This will include creating, maintaining, and delivering training materials (Infographics, videos, newsletters, etc.) to both employees and suppliers. Review major Coupa releases, understand impact and to communicate to stakeholders any changes as appropriate. Process Improvement & Service Standards: You will work with functional owners (Procurement & Finance) to identify opportunities for continuous improvement in the procurement-to-pay, Supplier Onboarding, Contract and Sourcing processes and seek to streamline business processes across the enterprise. Collaboration: This is a high visibility position. You will work very closely with several key departments such as, Accounts Payable, Procurement and Regulatory teams. As such, you will create and maintain trust relationships with different stakeholder Why Marshall Motor Group? At Marshall Motor Group, we believe in nurturing talent and creating an environment where you can thrive. Joining us means becoming part of a team that’s committed to your personal and professional development. We offer: A new, modern office that promotes collaboration and innovation A clear career progression path, supported by ongoing training and development A supportive team that encourages growth and provides the tools you need to succeed The chance to work within an industry-leading company that values your contributions Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability Marshall Motor Group. Location : Peterborough, Cambridgeshire, United Kingdom

Company Description Location: Thornton- Cleveleys and Bispham and Surrounding Areas Pay Rate: £12.60 per hour plus mileage Shifts available: Range of shifts available What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and curveballs. With a career as a Care Assistant at Guardian Homecare part of City & County every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients’ lives and your career. What you’ll get Enhanced occupational maternity and adoption pay Enhanced occupational paternity pay entitlement Paid training and shadowing Uniform and PPE provided Death in Service Payment Pension scheme Benefits and Well-being Platform 28 days annual leave (pro rata) Refer a friend scheme Cycle to work scheme Eligible for Blue Light Card, with access to more than 15,000 discounts nationwide. Job Description Our care assistants are the extraordinary people who do the everyday things that mean so much to our clients. Supporting them to live safer and supported lives in their own homes, you’ll follow individual care plans and assist with personal care, helping clients to bathe, dress, manage incontinence, use the toilet and supporting them with their medication. You’ll also help with practical tasks like shopping, mealtimes and housework. Qualifications You don’t need any social care experience to apply for this role. We’re more interested in your compassion and ability to care. You’ll need to be resilient too and willing to learn new skills and develop your knowledge as part of a close-knit team. Additional Information Why choose us? We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey and continue yours. City and County Healthcare Group is an equal opportunities employer. Keywords: Carer, Care Assistant, Care Professional, Care Worker, Healthcare Assistants, Support Workers Guardian Homecare. Location : Thornton, United Kingdom

At Turning Point, we support people with substance use issues across the country. As a community based Non-Medical Prescriber or Pharmacist Prescriber in our Rochdale& Oldham services, you'll make a real difference to their lives of those experiencing difficulties from drugs and alcohol usage. Passionate about people, you'll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your nursing or Pharmacy career. Our integrated community drug and alcohol service offers support to individuals across Rochdale & Oldham. You will work within a busy prescribing service under the supervision of our Clinical Services Manager, alongside our Clinical Team and specialist Recovery Workers and Peer Mentors to improve the wellbeing of a wide range of individuals. Running health and social care services as a social enterprise, we invest every penny back into our care - and our people. So, if you're ambitious and ready for a fresh challenge, progress your career with a sector leader. Role Responsibility As a Non-Medical Prescriber Nurse (NMP) or Pharmacist Prescriber, you will be involved with opiate substitute treatment, alcohol and opiate detoxifications and relapse prevention medications. As part of the wider Wellbeing Team you will also provide support to the nursing team providing Blood Borne Virus screening and vaccinations and will work closely with mental health, physical health and social care services. You'll also help to create a collaborative approach that links Turning Point ever closer to outside professionals and agencies. The Ideal Candidate We are seeking an Independent Non-Medical Prescriber Nurse (NMP) or Pharmacy Prescriber that will join an established team, you will need to be an excellent communicator, you'll have the ability to develop support packages that are creative, flexible and tailored to the needs of each individual. And of course, we're looking for a Non-Medical Prescriber Nurse or Pharmacy Prescriber who loves talking to people with different needs, is genuinely interested in helping them, and possesses a deep level of empathy, understanding and patience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: 25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees . We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Turning Point. Location : Oldham, United Kingdom