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  • RTT Validator | Walsall Healthcare NHS Trust Full Time
    • Walsall, WS1 9PS
    • 10K - 100K GBP
    • 3w 16h Remaining
    • The RTT Validator role is responsible for proactively managing, monitoring and validating clinical pathways. The role ensures that patients waiting for treatment on an 18-week RTT pathway are validated and their treatment pathways are expedited in line with service and service expectations. The post holder manages the data held in the Patient Tracking List (PTL), ensuring it is accurate and up to date. They also ensure that all potential breaches of the target are escalated and managed appropriately by working closely with administrative teams withing the Trust. Interpret the information from medical records, clinical letters and other Trust systems including CareFlow, Fusion and Dragon Medical Workflow Manager that contain patient information and clinical details to make a judgement on the true situation of the patients 18 RTT Pathway. Validate, correct and update the patients 18-week RTT Pathway in CareFlow via the EPR and/or other areas of functionality using advanced functionality specific to the role-based access of an RTT Validator. Analyse and make informed decisions regarding patient pathways and activities from viewing electronic clinical notes and medical record notes. Understand Microsoft Excel to a higher level to be able to interpret reports that are provided to determine the themes of patient data validations, often within or creating Pivot tables. Identify, amend and investigate inaccuracies within CareFlow on any part of the patient’s pathway and/or waiting times and be able to assess when and where it is necessary to raise queries that require a higher level of validation. Acquire a high level of expertise in 18-week RTT rules and guidance and the Trust’s Access Policy. Acquire and maintain knowledge within the three divisions of Surgery, Medicine and Women’s & Children’s Services. Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space. The job description covers the major tasks to be carried out and the level of responsibilities to which the post-holder will work. This advert closes on Monday 21 Jul 2025. Location : Walsall, WS1 9PS
  • Social Worker - Support and Safeguarding Full Time
    • One Angel Square 4 Angel Street Northampton, NN1 1ED
    • 40K - 44K GBP
    • 3w 16h Remaining
    • “I like working in safeguarding because it is the team that best enables relationship-based practice. I am very keen to develop a connection with the children and families I support, and I put a lot of effort into this. When we reach the end of our journey together and children are safely cared for by their parents or carers, it is very evident why my effort was worthwhile.” Alora, Social Worker – Support and Safeguarding Team Our support and safeguarding teams are nurturing and supportive with their own unique identities. They cover a large diverse county with several offices across Northamptonshire including; Northampton, Daventry, Corby, Kettering and Wellingborough. These teams support children and young people who are subject to a Child Protection Plan, Child in Need plan and, if appropriate, court proceedings. This kind of social work often takes place over several months and involves regular visits with families. Focused on positive outcomes, they work in challenging yet supportive and collaborative ways. Working alongside other professionals, the team help put together plans to reduce the risks and areas of unmet needs to help children/ young people to remain with their families when it is safe to do so. About the team Our friendly, supportive Safeguarding teams work in a creative and solution focused way to keep children, young people and families together when it is safe to do so. The team are highly supportive and use a relational practice approach. Colleagues within the teams describe them as their ‘work family’. Managers within the teams are approachable and supportive. The Locations of these positions are : Corby, One Angel Square, Northamptonshire, Kettering and Wellingborough Our benefits We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do. We really value our workforce and offer you a great benefits package including: SWE Registration paid yearly (social care colleagues) Recruitment Welcome Bonus of £6,000 Relocation costs of up to £8,000 Retention bonus payments for established personnel 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection. Opportunity to purchase up to 25 days annual leave Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information. Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more. Flexible and family working arrangements including enhanced maternity benefits A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions Extensive Learning & Development and career development opportunities Subsidised town centre car parking scheme What will you be doing? As a Children's Safeguarding Social Worker, you will play a critical role in protecting and promoting the welfare of children and young people. You will be responsible for assessing, planning, and implementing interventions to safeguard children and support families in crisis. Your work will involve collaboration with various professionals and agencies to ensure the best outcomes for the children in your care. To deliver and provide social work services, at a level appropriate for a professionally qualified post, to children and families to ensure the welfare of children and young people is safeguarded and they are protected in accordance with the legal and statutory obligations of Northamptonshire Children's Trust. About you Can you build good strength-based relationships with children, young people and their families to make a positive difference? You will be an experienced qualified, registered social worker, who has completed your ASYE and have the commitment and passion to be at the forefront of delivering best practice and support to children, young people and families. As an effective communicator you will be able to build positive, strength-based relationships with a diverse range of children, young people and families. As a Social Worker you will be confident in your analysis and decision making to deliver purposeful and effective social care supported by experienced colleagues and managers. Get in touch We welcome the opportunity to speak to any interested candidates so please feel free to email: Stacey Poe, Service Manager stacey.poe@nctrust.co.uk and they can agree a mutually agreeable time to call you. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Barred List check About us At Northamptonshire Children’s Trust, children, young people and families are at the heart of all we do – in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them. The Trust is wholly owned and funded but operationally independent from the Councils. Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be. We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed. At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation. We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria. Join our dedicated team and be a part of an organisation where your work makes a real difference.. Location : One Angel Square 4 Angel Street Northampton, NN1 1ED
  • Psychologist Full Time
    • Abertillery, United Kingdom
    • 10K - 100K GBP
    • 3w 16h Remaining
    • Sponsorship is available Introduction Are you an experienced Psychologist looking to take the next step in your career? If so, join Aberbeeg Hospital in Abertillery, a low and medium secure service for men with mental illness and personality disorder. This is an opportunity to change lives for the better and help some of the most vulnerable people in society. Reporting directly to the Lead Psychologist, you will be responsible for individual and group interventions, diagnostic and cognitive assessments, MDT working and risk assessments. You will also facilitate staff reflective practice sessions and be requested to design and deliver training. As a Psychologist, you will have experience and knowledge in managing a designated caseload, including assessing complex needs and designing and delivering specialist psychological treatments to support their care plans. Your psychology career at Aberbeeg Hospital will be enjoyable and rewarding as you develop specialist skills throughout your time with us. Your professional growth is valued and there are numerous career development opportunities to help you grow and succeed in your career. You'll also receive support from a regional network of psychologists. It's a career that brings pride and fulfilment, a true representation of what delivering great healthcare should feel like. Your responsibilities as a Psychologist will include: Undertaking high quality direct (assessment & therapeutic) and indirect (consultative, advisory, and evaluative) specialist psychological interventions and making autonomous clinical decisions. Working therapeutically with service users with complex presentations, undertaking assessments using a broad range of structured psychometric and semi structured clinical methods. Formulating and implementing plans for specialist psychological treatment or management of patients' mental health needs based on a multi-factorial psychological understanding and current evidence based best practice. Contributing to MDT care planning and review. Providing clinical supervision to junior staff in the psychology team. Contributing to professional development within the psychology team. Contributing to audit and research as directed by the Lead Psychologist. Engaging in CPD. Maintaining high standards of care in all areas of practice and in accordance with the HCPC Standards of Proficiency; HCPC Standards of conduct, performance and ethics; BPS Code of Ethics and Conduct; and company policies and procedures. Being professionally and legally responsible and accountable for all aspects of clinical work and care. To be successful in this role, you'll need: HCPC registration. Honours degree in Psychology, giving eligibility for Graduate membership of the British Psychological Society. Applicants from third year trainee psychologists will be considered as a preceptorship role Experience of working in a clinical setting with adults with complex needs. Experience in using a range of evidence based therapeutic interventions to address clinical and/or forensic issues. Competence in assessing, formulating, and working therapeutically with service users with mental illness and/or personality disorder. Knowledge of the theory and practice of specialised psychological therapies, formulation models and relevant risk and clinical assessments. Knowledge and understanding of working with trauma. Postgraduate qualification in Forensic, Clinical or Counselling Psychology either through the British Psychological Society or a recognised training body. Experience of supervising junior members of a team. Previous experience of conducting research and project working. Evidence of regular further professional training and experience as required by the HCPC and BPS. Where you will be working: Location: Aberbeeg Hospital, Aberbeeg, Abertillery, NP13 2DA You will be working at Aberbeeg, a low and medium secure service for men. Aberbeeg is located within the boundaries of the county borough of Blaenau Gwent, set in 11.5 acres of land with beautiful views of the Welsh countryside. Aberbeeg uses a sixteen-week therapeutic planning model alongside a Positive Behavioural Support model of care. This means that service users have a therapeutic timetable devised collaboratively with the multidisciplinary team using meaningful and smart goals for a sixteen-week period. Following this, the timetable is reviewed and changed to reflect the development and achievements made. Our Multidisciplinary Team (MDT) puts least restrictive practice at the centre of every individualised plan of care. From admission to discharge, the service user works with the team to develop a route to recovery that is unique to them. At Aberbeeg Hospital, we embrace both creativity and evidence-based new practices to enhance the lived experience of every individual. What you will get: Annual salary of £43,742 The equivalent of 33 days annual leave (inc Bank Holidays) - plus your birthday off! The successful candidate will receive full EMDR training as part of their continual professional development and have access to monthly EMDR supervision from a Consultant EMDR supervisor Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure. Elysium Healthcare. Location : Abertillery, United Kingdom
  • Healthcare Assistant Full Time
    • Camberley, England, United Kingdom
    • 10K - 100K GBP
    • 3w 16h Remaining
    • Job Overview We are proud to offer a care assistant opportunity in our new state of the art M block on a 38 bedded ward looking after a mixture of side rooms and patients in bays. Please note this is a front facing clinical role where a high level of spoken and written English language is required. We screen for use of AI software and if found your application will be automatically rejected. Main duties of the job You will be primarily assisting the nursing team with care of the patients and will facilitate the smooth running of the department. You need to be driven and prepared to deliver high quality care and attention to detail. In this role you can look forward to a career full of development opportunities and the support from an excellent team of healthcare professionals – working alongside a reliable and friendly team. You will also have access to a full program of training and development as well as a range of employee benefits. When joining Frimley Health, we can offer you a supportive working environment as well as training and development to meet your needs. If you have an interest in providing exceptional patient care as well as developing your clinical knowledge and skills then please apply via this vacancy. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo This vacancy is linked to a Level 2 Apprenticeship. This will support you to gain relevant knowledge, skills and experience that will help you achieve your potential in this role. This is a great opportunity to gain a national recognised qualification while you are working and earning, which will support you in both this role and in your future career at Frimley Health. You will not be required to undertake an apprenticeship if you have previously completed a relevant apprenticeship, NVQ or similar qualification. Detailed Job Description And Main Responsibilities To undertake agreed clinical activities including collection of urine and faecal samples, swabs, recording of fluid intake/output, changing of stomas and urine drainage bags, catheter care, recording of pulse/temperature/blood pressure/saturations and MET scoring, and to advise the team nurse of any changes in a patient’s condition To assist patients to eat and drink as required, assisting in menu selection and being aware of special diets and cultural requirements To enable and assist patients to maintain their personal hygiene To contribute to the safe movement of patients, using equipment to mobilise and move patients, after mobility assessment, to ensure patient comfort To answer the ward telephone as required To assist with discharge procedures To maintain patient records To tidy rooms and bed areas, and to clean and strip beds and remake after patient discharge, dealing with disposal of soiled linen as per policy To ensure ward equipment is suitably maintained and cleaned frequently. Elements of the Job Description and the Person Specification may be screened at interview. We reserve the right to terminate the interview if it is felt these are not met. Person specification Qualifications Essential criteria GCSE Maths and English Grade C/4 or above or equivalent Experience Essential criteria Previous experience of dealing with the general public Desirable criteria Experience in a healthcare setting Experience of manual handling Experience on a hospital ward Skills and Knowledge Essential criteria Ability to communicate clearly Basic numeracy and literacy Ability to follow clear instructions and feedback from staff Ability to work with minimal supervision Special Requirements Essential criteria Willingness to work full shift patterns, including early/late/night shifts and weekends and bank holidays Values and Behaviours Essential criteria We will expect your values and behaviours to mirror those of the Trust Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment . Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future . Apply online now. Location : Camberley, England, United Kingdom
  • Exams Team Leader Full Time
    • Liverpool, England
    • 10K - 100K GBP
    • 3w 16h Remaining
    • Exams Team Leader Balliol Road Campus, Bootle Full-Time, Permanent £28,836 - £30,696 40 days holiday + 8 bank holidays Local Government Pension Scheme (LGPS) Access to Medicash and a wide range of staff benefits Join an Outstanding Team At Hugh Baird College, an Ofsted Outstanding provider, we are committed to inspiring, challenging, and transforming lives. Our students are at the heart of everything we do, and we foster a workplace where ideas are valued, creativity is nurtured, and professional growth is supported. Role Are you passionate about ensuring the smooth and compliant delivery of examinations in an educational setting? Do you have experience leading teams and managing Access Arrangements? If so, we have an exciting opportunity for you to join our MIS and Exams department as an Exams Team Leader. As the Exams Team Leader, you will support the Examinations and Assessments Manager in overseeing all examination activities across the College. You will lead on Access Arrangements, direct and support the Exams Team, and deputise for the Manager during absences. This is a key role in maintaining the integrity and efficiency of our exams processes. Interested candidates are advised to apply early as the vacancy will close once the right candidate is found. Key Responsibilities Lead and manage Access Arrangements in line with JCQ regulations. Direct and support Exams Team members to ensure deadlines are met. Deputise for the Examinations Manager, including during inspections and stakeholder meetings. Maintain and develop systems for efficient exams administration. Act as a key contact for staff and students regarding exams. Ensure compliance with JCQ and awarding body regulations. Oversee secure preparation and distribution of exam materials. Support and train invigilators. Conduct internal audits and spot checks. Criteria A relevant Level 3 qualification or equivalent experience. Experience applying for Access Arrangements and understanding JCQ regulations. Strong administrative, organisational, and communication skills. Ability to lead, train, and support team members. Experience using MIS systems, particularly ProSolution, is desirable. Please see the person specification for the full criteria Rewards and Benefits at Hugh Baird College Why Join Hugh Baird College? When you join us, you become part of a caring and supportive community that prioritises employee wellbeing, development, and recognition. Here are some of the benefits available to you: Generous holiday allowance Up to 50 days annual holiday allowance, excluding bank holidays. Flexible Working We offer flexible working options depending on the business need, which can provide a better work-life balance for our employees. Medicash Access to Medicash’s health plans are designed to look after you and your family by boosting your access to treatment and support. Pension Scheme You will have access to two of the best pension schemes in the country, the Teachers' or the Local Government Pension schemes, depending on your role with us. Professional Development We are committed to providing continual professional development, with both formal and informal opportunities designed to enhance your skills, knowledge and career growth. Industrial Commercial Updates Our teachers receive 35 hours per year to choose a commercial operation to visit with a view to bringing new innovative ideas back to the College. Reward and Recognition Our 'Get Recognised' employee reward scheme enables continuous acknowledgement of employee contributions, and our annual staff celebration event highlights colleagues who consistently embody our values. Lifestyle Fitness Gym You will have discounted access to our fully-equipped and modern on-campus Lifestyle Fitness gym. Health and Wellbeing You will have opportunities to take part in staff groups such as yoga, walking and meditation. You will also have access to Mental Health support and a Cycle to Work scheme. Travel You can take advantage of discounted rail travel or bus travel, interest-free season ticket loans for public transport services and free on-campus parking. Retail Discounts You will have access to offers to cashback and discounts at well-known retailers. Blue Light Card You may be eligible to apply for a Blue Light card, giving you access to exclusive discounts. About Hugh Baird College Who We Are Hugh Baird College and University Centre is one of the top further education providers in the UK and one of only three colleges in the North West to hold an Outstanding Ofsted rating. Serving the Liverpool City Region, the College includes Sefton Sixth Form College in Litherland and offers a wide range of opportunities, including vocational training for school leavers and adults, apprenticeships, A-levels, and university-level courses. As a Mindful Employer, we are committed to creating a supportive and open culture around mental health. By signing the Charter for Employers Positive about Mental Health , we ensure our colleagues feel confident discussing mental health and accessing the support they need. Our Vision, Mission and Values Across our campuses, provisions, and the entire organisation, we are united by a shared vision, mission, strategic priorities, and values. These define who we are, shape our behaviour, and guide our work every day. Find out more Safeguarding Our Students Hugh Baird College is dedicated to safeguarding and promoting the welfare of young people, and we expect all staff to uphold this commitment. This role requires an Enhanced DBS check, and applicants must disclose any convictions, cautions, reprimands, or final warnings in accordance with current guidelines. Are you ready to make your mark? This is your opportunity to join a forward-thinking team, shape the future of education, and leave a legacy of impact. Start your application today.. Location : Liverpool, England
  • Assistant General Manager - Starbucks Full Time
    • Edinburgh
    • 10K - 100K GBP
    • 2w 2d Remaining
    • . Assistant General Manager – Starbucks @ Edinburgh Airport If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As Assistant General Manager, you'll be rewarded with a competitive salary of up to £30,000 p.a. and enjoy: Colleague discount - up to 50% 75% colleague discount when on shift Friends & Family discount 20% (T&C apply does not apply to all brands) Flexible working Management bonus scheme Access to digital GPs, 24/7 helpline for you & family Wellbeing support through Retail Trust and family-friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We're looking for an inspirational Assistant General Manager to join our team at Starbucks. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence. As Assistant General Manager you’ll: Be passionate and dedicated and a strong support to the General Manager. Have the highest standards of brand quality and safety for our customers and team. Be an inspiration to the team to deliver outstanding customer service and loyalty. Mentor and train the team to grow and excel. Have proven experience and confidence in leading a team. Set an example of excellent service skills. Communicate effectively and clearly. Be adaptable and resilient in any situation. Please note that Edinburgh Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations. SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!. Location : Edinburgh
  • Theatre Practitioner in Anaesthetics Full Time
    • Birmingham Children's Hospital, Steelhouse Lane, B4 6NH Birmingham, United Kingdom
    • 10K - 100K GBP
    • 3w 16h Remaining
    • Job summary We are looking to recruit Band 5 Anaesthetic Practitioners to join our dedicated theatre team here at Birmingham Children's Hospital. This is an exciting opportunity to develop core skills and gain valuable experiences, working in a specialised centre for paediatric surgery. You will be working within a large multidisciplinary team, across any of our different specialties that we offer here, ranging from complex cardiac surgery to day case procedures. The successful candidate will need to be empathetic, professional and respectful, adhering to our trust values in order to deliver the best possible care to our patients. If you are seeking a new challenge within your career, then this exciting opportunity could be the one for you! As leading tertiary centre, the hospital performs a wide range of acute and specialized paediatric surgery, and has a busy Emergency Department managing 60,000 attendances/year and a 31 bed Paediatric Intensive Care Unit. The hospital is a regional designated Trauma Centre and is proposing further service expansions. Birmingham Women's and Children's NHS Foundation Trust is committed to providing excellent staff experience and is committed to engagement and improvement. Main duties of the job The Children's Hospital theatres are an exciting place to work; full of challenges, development opportunities and delivers great job satisfaction within a supportive and enjoyable environment. With any role within the Children's Hospital , all practitioners are supported by our Theatre Leads, Mangers and the Education team on their journey. c This is in addition to The Birmingham Children's Hospital dedicated Education team. The successful potholder will have exciting opportunities for career growth and development, and our focus is on providing a supportive environment as part of your continuing professional development. We want you to feel a sense of belonging, community, commitment and support. About us Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care. Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old. Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation. Details Date posted 08 July 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum/pro rata Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 284-25-7291485-DSNH Job locations Birmingham Children's Hospital Steelhouse Lane Birmingham B4 6NH Job description Job responsibilities Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. Job description Job responsibilities Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. Person Specification Qualifications Essential NMC Registered Nurse OR HCPC Registered ODP BSc or Diploma in Nursing or operating Department Practice or Equivalent Knowledge and Nature of Experience Essential Understanding of professional and current issues in nursing and/or operating department practice Desirable Experience of post-registration operating department practice or current clinical nursing experience Evidence of supervising and assessing students Analytical and Judgement Skills Essential Able to think quickly in a rapidly changing acute environment Able to use own professional judgement to make clinical decisions about Patient's condition and the level of care required. Able to appropriately analyse patient's condition to ensure smooth transfer of care back to the ward. Professional / Managerial / Specialist Knowledge Essential Excellent verbal and written communication skills Able to work well independently and as part of a team Able to engage with IT programmes that support patient care Able to work flexibly to meet service including weekend and late shifts Participate in specialty on calls as required Other Requirements Essential Demonstrate an understanding of the practices of equality and inclusion Demonstrate conduct and behaviors in keeping with the NMC Code/ HCPC regulations Person Specification Qualifications Essential NMC Registered Nurse OR HCPC Registered ODP BSc or Diploma in Nursing or operating Department Practice or Equivalent Knowledge and Nature of Experience Essential Understanding of professional and current issues in nursing and/or operating department practice Desirable Experience of post-registration operating department practice or current clinical nursing experience Evidence of supervising and assessing students Analytical and Judgement Skills Essential Able to think quickly in a rapidly changing acute environment Able to use own professional judgement to make clinical decisions about Patient's condition and the level of care required. Able to appropriately analyse patient's condition to ensure smooth transfer of care back to the ward. Professional / Managerial / Specialist Knowledge Essential Excellent verbal and written communication skills Able to work well independently and as part of a team Able to engage with IT programmes that support patient care Able to work flexibly to meet service including weekend and late shifts Participate in specialty on calls as required Other Requirements Essential Demonstrate an understanding of the practices of equality and inclusion Demonstrate conduct and behaviors in keeping with the NMC Code/ HCPC regulations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Birmingham Women's and Children's NHS Foundation Trust Address Birmingham Children's Hospital Steelhouse Lane Birmingham B4 6NH Employer's website https://bwc.nhs.uk/ (Opens in a new tab) Employer details Employer name Birmingham Women's and Children's NHS Foundation Trust Address Birmingham Children's Hospital Steelhouse Lane Birmingham B4 6NH Employer's website https://bwc.nhs.uk/ (Opens in a new tab). Location : Birmingham Children's Hospital, Steelhouse Lane, B4 6NH Birmingham, United Kingdom
  • Clinical Nurse Endosocpist Full Time
    • Bradford Royal Infirmary / Airedale General Hospital, Duckworth Lane, BD9 6RJ Bradford, United Kingdom
    • 10K - 100K GBP
    • 3w 16h Remaining
    • Job summary Closing Date: 21.07.25 Shortlisting to take place after closing date: commencing 22.07.25 Interview expected to take place in the week following shortlisting: commencing 28.07.25 Brief Description of the Role: An opportunity has arisen for a motivated and enthusiastic Clinical Nurse Endoscopist role to join the Bradford Endoscopy team. Bowel Cancer Screening accredited Nurse Endoscopist would be more desirable to support Bowel Screening age extension program. Main duties of the job The post holder will assist in developing and promoting Nurse led Endoscopy services in collaboration with the Clinical lead and Senior General Manager whilst working as an autonomous practitioner undertaking diagnostic and therapeutic investigations for patients requiring gastrointestinal endoscopy procedures. The post holder will be working towards providing specialist knowledge, investigation and treatment in the diagnosis, management and clinical care of patients with upper and lower intestinal disease in due course. The post holder must be able to demonstrate experience of working as Endoscopy nurse with an in depth knowledge and understanding of the needs of the specific patient group and high level knowledge of BSG, GRS and JAG standards. About us Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust: We value people We are one team We care We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients. Details Date posted 07 July 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 389-25-7267735 Job locations Bradford Royal Infirmary / Airedale General Hospital Duckworth Lane Bradford BD9 6RJ Job description Job responsibilities The successful candidate requires excellent organisational and communication skills, and must be committed to providing high quality care, supporting our Endoscopy Team at Bradford Teaching Hospitals NHS Foundation Trust and at Airedale General Hospital, NHS as required. Please refer to the job description and person specification for more details regarding the role. If you would like more information, or would like to visit the department, please do not hesitate to contact us. We can offer staff gymnasiums on both hospital sites, final salary pension scheme including life assurance cover and advice on childcare. Job description Job responsibilities The successful candidate requires excellent organisational and communication skills, and must be committed to providing high quality care, supporting our Endoscopy Team at Bradford Teaching Hospitals NHS Foundation Trust and at Airedale General Hospital, NHS as required. Please refer to the job description and person specification for more details regarding the role. If you would like more information, or would like to visit the department, please do not hesitate to contact us. We can offer staff gymnasiums on both hospital sites, final salary pension scheme including life assurance cover and advice on childcare. Person Specification Experience Essential Registered Nurse with valid NMC pin Experience working in an Endoscopy or Gastroenterology hospital setting Evidence of managing a caseload or care group in a clinical setting or responsibility for day-to-day supervision. Coordinating staff in a clinical setting or delivering delegated care to a group of patients undergoing clinical procedures. Be a reflective practitioner, keen to embrace new skill set and act as a pathfinder for their organisation. Knowledge of quality assurance, audit or research. Knowledge and understanding of confidentiality issues. Knowledge and understanding of clinical governance, risk management and consent. Knowledge and understanding of equality and diversity. Able to work autonomously within a multidisciplinary team. Knowledge and understanding of policy development Desirable Accredited Bowel Screening Program Endoscopist Skills Essential Report writing / Presentation skills Computer literate - ability to use Word/Excel/Power point, etc Ability to work as part of a team Organised approach to work with ability to prioritise and delegate Mentoring and counselling skills Proven evidence of change management skills Leadership skills Excellent time management and organisation skills Proven skills in teaching individuals and small groups Analytical approach to problem solving and able to make clinical judgements Knowledge Essential Knowledge and understanding of application of relevant National Guidance both general and specialty related e.g. National Service Frameworks, NICE, IOG etc Comprehensive knowledge of the NHS national targets and priorities In depth knowledge and understanding of the needs of the specific patient group Evidence of current CPD High level knowledge of BSG, GRS and JAG Standards. Evidence of comprehensive understanding of Gastrointestinal disease Qualifications Essential Professional health care qualification and registration with associated professional body BSc Nursing or equivalent evidence of study to degree level. Evidence of Non-Medical Prescribing certificate Teaching and assessing qualification ENB998, SLIP or equivalent. Evidence of or willing to work towards Train the Trainer qualification Person Specification Experience Essential Registered Nurse with valid NMC pin Experience working in an Endoscopy or Gastroenterology hospital setting Evidence of managing a caseload or care group in a clinical setting or responsibility for day-to-day supervision. Coordinating staff in a clinical setting or delivering delegated care to a group of patients undergoing clinical procedures. Be a reflective practitioner, keen to embrace new skill set and act as a pathfinder for their organisation. Knowledge of quality assurance, audit or research. Knowledge and understanding of confidentiality issues. Knowledge and understanding of clinical governance, risk management and consent. Knowledge and understanding of equality and diversity. Able to work autonomously within a multidisciplinary team. Knowledge and understanding of policy development Desirable Accredited Bowel Screening Program Endoscopist Skills Essential Report writing / Presentation skills Computer literate - ability to use Word/Excel/Power point, etc Ability to work as part of a team Organised approach to work with ability to prioritise and delegate Mentoring and counselling skills Proven evidence of change management skills Leadership skills Excellent time management and organisation skills Proven skills in teaching individuals and small groups Analytical approach to problem solving and able to make clinical judgements Knowledge Essential Knowledge and understanding of application of relevant National Guidance both general and specialty related e.g. National Service Frameworks, NICE, IOG etc Comprehensive knowledge of the NHS national targets and priorities In depth knowledge and understanding of the needs of the specific patient group Evidence of current CPD High level knowledge of BSG, GRS and JAG Standards. Evidence of comprehensive understanding of Gastrointestinal disease Qualifications Essential Professional health care qualification and registration with associated professional body BSc Nursing or equivalent evidence of study to degree level. Evidence of Non-Medical Prescribing certificate Teaching and assessing qualification ENB998, SLIP or equivalent. Evidence of or willing to work towards Train the Trainer qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust Address Bradford Royal Infirmary / Airedale General Hospital Duckworth Lane Bradford BD9 6RJ Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab) Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust Address Bradford Royal Infirmary / Airedale General Hospital Duckworth Lane Bradford BD9 6RJ Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab). Location : Bradford Royal Infirmary / Airedale General Hospital, Duckworth Lane, BD9 6RJ Bradford, United Kingdom
  • Head of Occupational Health Full Time
    • St Woolos Hospital, 131 Stow Hill, NP20 4SZ Newport, United Kingdom
    • 10K - 100K GBP
    • 3w 16h Remaining
    • Job summary An exciting opportunity has arisen for a motivated, innovative NMC or Allied Health Professional registrant to join our multi - disciplinary Occupational Health team at Aneurin Bevan University Health Board as Head of Occupational Health. We are committed to ensuring the health, safety and wellbeing of our employees. To support this we are seeking an experienced and dedicated professional to join an innovative compassionate team who are committed to delivering an excellent service. We are looking for a dynamic, adaptable and highly innovative individual with a range of experience at a senior level in leadership, management and clinical practice who will consistently enact the Health Board values. The individual will need to have an extensive knowledge of Occupational Health and have a passion for supporting and developing others through visible leadership and role modelling. The Head of Occupational Health will be an active member of Senior Workforce and OD team and the All Wales OH networks. You will be accountable for the strategic planning, organising and management of high quality, safe and effective services ensuring they are evidence based and measurable , and will play a key role in delivering on the all wales OH key performance indicators. The Health Board supports agile working to meet the needs of the service and wellbeing of its workforce . The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply Main duties of the job The post holder will provide the strategic direction for the Occupational Health Service. Undertaking a lead role in designated service projects or programmes of work. Responsible and accountable for the planning, organising, management and the delivery of high quality, safe and effective services, ensuring they are evidence based and measurable. Provide expertise and professional leadership, having extensive knowledge of Occupational Health. Provide professional advice to managers within the UHB, external contractors and where appropriate, external agencies and employers. To lead and manage the provision of an efficient and effective professional Occupational Health service for all staff and to support the Director of Workforce and Organisational Development in implementing the University Health Board's (UHB) strategies and policies in relation to staff Occupational health. To set the direction for the Occupational Health service ensuring the current operational and strategic goals of the organisation are achieved by developing the service and improving team and individual performance through emphasis on the wellbeing of staff. To be responsible for the interpretation of national policies, procedures and compliance with UK and Welsh Government legislation and Health and Safety Executive requirements. To provide professional leadership working in Occupational Health, promoting the highest professional standards in a quality learning environment. About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Details Date posted 07 July 2025 Pay scheme Agenda for change Band Band 8b Salary £63,150 to £73,379 a year NA Contract Permanent Working pattern Full-time Reference number 040-NMR269-0725 Job locations St Woolos Hospital 131 Stow Hill Newport NP20 4SZ Job description Job responsibilities To work strategically ensuring areas of responsibility reflect the Health Board and national agenda and professional guidelines. Act as a University Health Board representative for areas of responsibility in ABUHB wide committees, strategic and national meetings/forums required. Responsible and accountable for operational delivery, ensuring optimum standards of client care via the effective and efficient management of human, financial and physical resources. In collaboration with the multidisciplinary team ensure that processes are in place to secure safe staffing levels, in relation to actual workload demands with risk management strategies enabling effective scheduled and unscheduled capacity. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities To work strategically ensuring areas of responsibility reflect the Health Board and national agenda and professional guidelines. Act as a University Health Board representative for areas of responsibility in ABUHB wide committees, strategic and national meetings/forums required. Responsible and accountable for operational delivery, ensuring optimum standards of client care via the effective and efficient management of human, financial and physical resources. In collaboration with the multidisciplinary team ensure that processes are in place to secure safe staffing levels, in relation to actual workload demands with risk management strategies enabling effective scheduled and unscheduled capacity. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications and education Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Knowledge and experience Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification skills Essential Meets all essential criteria as per attached job description/person specification Personal qualities Essential Meets all essential criteria as per attached job description/person specification Service Improvement Essential Meets all essential criteria as per attached job description/person specification Management skills Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Other Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Person Specification Qualifications and education Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Knowledge and experience Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification skills Essential Meets all essential criteria as per attached job description/person specification Personal qualities Essential Meets all essential criteria as per attached job description/person specification Service Improvement Essential Meets all essential criteria as per attached job description/person specification Management skills Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Other Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Aneurin Bevan University Health Board Address St Woolos Hospital 131 Stow Hill Newport NP20 4SZ Employer's website https://abuhb.nhs.wales/ (Opens in a new tab) Employer details Employer name Aneurin Bevan University Health Board Address St Woolos Hospital 131 Stow Hill Newport NP20 4SZ Employer's website https://abuhb.nhs.wales/ (Opens in a new tab). Location : St Woolos Hospital, 131 Stow Hill, NP20 4SZ Newport, United Kingdom
  • Customer Relationship Consultant Full Time
    • Bournemouth, BH1 1LN
    • 29K - 100K GBP
    • 3w 16h Remaining
    • Hours: The role of Customer Relationship Consultant is a permanent position, working 36 hours per week (Monday to Saturday to cover branch opening hours). Salary: £28,500 Per Annum Closing Date: Tue, 22 Jul 2025 Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant within our Bournemouth Branch. The role of Customer Relationship Consultant includes engaging in conversations to find out our customers’ needs, providing information to them about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments which is a great opportunity to understand and discuss our customers financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs.All the while providing a straightforward, helpful service that lets your enthusiasm shine through. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society! Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing? Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers. Conducting ‘My Review’ customer appointments face to face, virtually or by telephone. Proactively contacting our customers over the phone to identify and discuss their needs. Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication. What Do We Need From You? You will have previous experience of interacting with customers. We’re happy to ‘think outside the box’ of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone, either is fine as Skipton’s customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we’re looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we’re happy to consider you. You will enjoy meeting new people and engaging in purposeful conversation. The ability to work well alongside others, with a ‘one-team’ mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. You will be an effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes. That you are open to a broad range of activities even if outside of standard expectations What Is In It For You? The role of Customer Relationship Consultant is a permanent position, working 36 hours per week (Monday to Saturday to cover branch opening hours). The salary is up to £28,500 per annum depending on experience, plus a range of benefits. Our benefits include Annual discretionary bonus scheme: on average our Customer Relationship Consultants have received an on-target bonus of 8% dependent on personal and company performance. 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Generous employer matched pension contributions – up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel). There are always initiatives to get involved with charities with three paid volunteering days for you to use each year. Colleague mortgage and savings accounts, as well as a host of colleague discount schemes. A commitment to training and development. Privatemedical insurance for all our colleagues. Salary Sacrifice Scheme for hybrid/electric car.. Location : Bournemouth, BH1 1LN
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