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  • Customer Support Advisor . Full Time
    • Swindon, Wiltshire, sn1 3uz
    • 10K - 100K GBP
    • Expired
    • Temporary contract 4-6 weeks to FTC 6 months Location: Swindon (Hybrid Working) Pay Rate: £12.21 per hour Hours: Full-Time, 37 hours per week Working Pattern: Initial 2-3 weeks full-time office-based training in Swindon Once trained: minimum 1 day per week in the office, remainder working from home Brook Street are currently recruiting on behalf of a well-established government client for a Customer Support Advisor based in Swindon. This is an exciting opportunity to join a dynamic and supportive team making a real impact in public service delivery. About the Role: As a Customer Support Advisor, you'll be the first point of contact for customers, providing excellent service and helping resolve queries efficiently. Working mainly on the phone, but also across other communication channels, you'll ensure each customer interaction is professional, empathetic, and accurate. This is a hybrid role offering flexibility and a supportive team environment. You'll be joining a growing workforce where your contribution plays a vital role in improving the customer experience. Key Responsibilities: Handling incoming customer calls and resolving queries in line with policy and guidance Delivering outstanding customer service via phone and email Accurately entering and processing information within service level agreements Collaborating effectively with colleagues to meet team goals Identifying areas for service improvement Maintaining strict confidentiality and data security at all times Ensuring detailed and accurate record-keeping Skills and Experience: Essential: A passion for delivering excellent customer service Strong communication skills and the ability to build rapport Accurate data entry and attention to detail GCSE English and Maths (or equivalent), or ability to work at this level Desirable: Previous experience in customer service, particularly telephone-based Ability to work under pressure and meet deadlines Experience in a shared services or customer-focused environment Knowledge of HR, Payroll, Finance, or Procurement Familiarity with internal systems such as Oracle Please apply online Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.. Location : Swindon, Wiltshire, sn1 3uz
  • Senior Social Worker Full Time
    • Rectory Lane, Health Centre, IG10 3RU Loughton, United Kingdom
    • 10K - 100K GBP
    • Expired
    • Job summary We are seeking enthusiastic and resourceful senior social worker who will have the ability to respond positively and creatively to the needs of our service users. Residents of West Essex are well supported because of the hard work and dedication of our current team members working. Main duties of the job You will work at the forefront of our community mental health treatment teams in the West Essex area (Loughton/Epping) providing EPUT's secondary mental health services. Our posts require individuals to think with a positive and forward thinking attitude, putting the needs and safety of our services users at the heart of everything we do. The role offers the ability to have independent professional freedom but also with access to the support and expertise of a multi-disciplinary team. Essex Partnership University NHS Foundation Trust (EPUT) invests in the development of senior social workers as we play a lead role in the 'Think Ahead' initiative. Within the West Essex locality we offer support from our Social Care Leadership Team, along with opportunities to progress and advance within your career for those aspiring leaders and clinical experts. The team provides caseload supervision as well as managerial supervision, limited and weighted caseloads and extensive training and development opportunities - including AMHP Training. About us EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including; Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment Join our Staff bank What is Staff Bank? Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times. All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish. If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank. Details Date posted 23 May 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Per annum Contract Permanent Working pattern Full-time Reference number 364-A-9019 Job locations Rectory Lane Health Centre Loughton IG10 3RU Job description Job responsibilities The successful candidate will work as a Senior Social Worker in the community mental health treatment teams providing high quality assessment and intervention to service users experiencing a wide range of mental health problems, promoting recovery and independence, using Mental Health Care clusters to identify appropriate pathways and treatment plans with service users. You will support the delivery of strength and asset based approaches promoting recovery and social inclusion with individuals and families. This post will involve implementing the personalisation agenda through strengths based assessments and youll be vital to delivering the statutory social care duties and responsibilities within the Care Act (2014). Following appointment, the postholder is required to actively practice as an AMHP (subject to AMHP qualification if not currently an AMHP they will be required to undertake AMHP training at the earliest opportunity) on the Area AMHP rota, undertaking MHA assessments and other allocated work in relation to service users with a range of mental health problems and engaging with their carers so that, within the legislation, appropriate action is taken. Job description Job responsibilities The successful candidate will work as a Senior Social Worker in the community mental health treatment teams providing high quality assessment and intervention to service users experiencing a wide range of mental health problems, promoting recovery and independence, using Mental Health Care clusters to identify appropriate pathways and treatment plans with service users. You will support the delivery of strength and asset based approaches promoting recovery and social inclusion with individuals and families. This post will involve implementing the personalisation agenda through strengths based assessments and youll be vital to delivering the statutory social care duties and responsibilities within the Care Act (2014). Following appointment, the postholder is required to actively practice as an AMHP (subject to AMHP qualification if not currently an AMHP they will be required to undertake AMHP training at the earliest opportunity) on the Area AMHP rota, undertaking MHA assessments and other allocated work in relation to service users with a range of mental health problems and engaging with their carers so that, within the legislation, appropriate action is taken. Person Specification qualification Essential qualification Experience Essential experience Person Specification qualification Essential qualification Experience Essential experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Essex Partnership University NHS Foundation Trust Address Rectory Lane Health Centre Loughton IG10 3RU Employer's website https://eput.nhs.uk/ (Opens in a new tab) Employer details Employer name Essex Partnership University NHS Foundation Trust Address Rectory Lane Health Centre Loughton IG10 3RU Employer's website https://eput.nhs.uk/ (Opens in a new tab). Location : Rectory Lane, Health Centre, IG10 3RU Loughton, United Kingdom
  • HART Team Leader Full Time
    • Leicester, LE3 8RA
    • 10K - 100K GBP
    • Expired
    • Organisation: Leicestershire County Council Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA Worker Category: Hybrid Worker & Field Based Worker & Shift Working - if hybrid working minimum 2 days in the office. Salary: £31,074 - £33,294 per annum (pro rata for part-time) Working Hours: 2 x 37 hours per week, Charnwood Team. Contract Type: Permanent Closing Date: 30th May 2025 Interview Date(s): TBC This role does not meet the minimum salary requirements for sponsorship, therefore you must already have the right to work in the UK in order to apply. Why work for the County Council? Opportunities to join a very good Local Government Pension Scheme Opportunities to progress within a large public sector organisation Extensive training and development opportunities Generous annual leave entitlement Access to staff wellbeing & counselling Service Discounted local gym membership Work for an organisation which 94% of our staff say is a good employer About the Role 2 x 37 hour Posts The HART service helps people return home from hospital, or prevent them from being admitted to hospital, and regain their independence by providing reablement support. Reablement is short term support which helps someone to become as independent as possible for them, by giving them the opportunity, motivation and confidence to relearn or regain some skills for daily living that may have been lost as a result of illness, accident or disability. The Key Duties: The Reablement Team Leader post is an exciting opportunity to be part of the Home Care Assessment Reablement team (HART) working in the community and with our health colleagues with in a hospital setting. Reablement Team Leaders will be responsible for undertaking first visits, including risk assessments, providing day to day line management support to Reablement Support Workers and undertake a Care Act Assessment where an ongoing eligible need has been identified. It is an important role in the day to day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays. You will work with Occupational Therapists and Physiotherapists, to help deliver an agreed Reablement plan, to help Service Users identify and achieve their goals relating to a range of social care tasks such as washing and dressing, showering, meal preparation and helping people engage in community activities and other natural support resources, using an asset- based approach. About You: Relevant experience working in adult social care settings and good understanding of the Councils Adult Social Care strategies. Have an NVQ 3 or equivalent and relevant experience working with adults in a social care setting is essential. A good understanding of the relevant regulations and legislation and service Frameworks. Ability to use Information Technology applications e.g. Microsoft Outlook, Word, Excel and database applications and able to identify and record critical information and demonstrate quick thinking and problem solving. Ability to prioritise and manage own workload and meeting deadlines. Ability to communicate clearly and accurately, both orally and in writing, with a wide range of people, including representatives from other agencies, using skills of negotiations and persuasions. Working on own initiative and as part of the team and to effectively liaise and work in partnership with other agencies to ensure the delivery of integrated services and achieve positive outcomes for service users. Ability and willingness to travel and work from various locations throughout the County and travel between sites as required. You will need access to a vehicle. A flexible approach to work, access to a vehicle and drivers licence and an Enhanced DBS is required. For information on our approach to the recruitment of ex-offenders, please see our policy statement. For further information regarding this position please contact: Jane Wesson HART Recruitment & Quality Manager. E-mail: jane.wesson@leics.gov.uk Tel: 01163053218 (Dir line) You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Previous applicants need not apply. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home. By applying for this post, you agree to our Terms and Conditions.. Location : Leicester, LE3 8RA
  • Telephone Business Development Manager Full Time
    • Leeds, West Yorkshire, United Kingdom
    • 10K - 100K GBP
    • Expired
    • How you'll help us live our purpose: We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do and one we're proud of. And you can play your part too - if you are an experienced Business Development Manager with a skill for building relationships and spotting opportunities to develop sales you could join our a motivated, friendly and supportive Intermediary Sales team in a role in which you can expect to receive lots of training, coaching and recognition. We are looking for a new person who thrives in a fast paced environment to join us in a role in which you'll speak to other businesses including brokers and intermediary firms. You'll act as an expert on intermediary queries and conduct telephone calls to drive sales performance. How you'll make a difference: The role is phone based and you will build effective relationships with intermediary firms and brokers. You will take in bound calls and make outbound calls to develop, build and maintain strong business to business relationships. You'll assess if the request meets our lending criteria, deal with general enquiries and take ownership of complaints. What will you bring to the role? Proven business development experience (ideally business to business) with a track record of high performance delivery Strong influencing and communication skills Being an accomplished and effective relationship builder High energy, self-drive and enthusiasm Resilience and a positive attitude Good organisation skills Ability to adapt to change The following skills/experience would be desirable (but not essential): Experience of working in the intermediary market with an understanding of regulatory and compliance requirements Experience of working in financial services And in return, you'll get the best from us: An annual colleague bonus of up to 12% Hybrid working with 60% of your time at home Matched pension contributions of up to 10% 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year Colleague Mortgage and Saver products Electric vehicle scheme/ Cycle to Work scheme 2 days' volunteering per year We'll give you a place to belong with the support to learn, develop and shape a meaningful career. Why choose Leeds Building Society? Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 . This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation. Why wait? Apply now We'd love to hear from you, closing date for applications is 4th June, but don't wait around - we may close the advert early and we'd hate for you to miss out. Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on Leeds Building Society. Location : Leeds, West Yorkshire, United Kingdom
  • Registered Nurse - Nights Full Time
    • Kimberworth Park, Rotherham (S61), S61 1AJ
    • 10K - 100K GBP
    • Expired
    • Registered Nurse - Nights When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position : Registered Nurse (RGN, RMN, RNLD) Care home : Fairwinds Location : Rotherham, S61 1AJ Contract type : Full time, up to 42 hours per week on nights Rate : £19.09 per hour Care home CQC rating : Outstanding This is an exciting opportunity to work for a forward-thinking and growing provider, who’ll support you to be the best Nurse you can be! Join us as our new Registered Nurse at Fairwinds care home in Rotherham. Fairwinds is a care service for adults living with complex and high acuity needs. As a Registered Nurse with us, you’ll be empowered to really make a difference. Our high staffing levels give you the time to provide truly person-centred nursing care, with a supportive team around you. And our excellent training and career development pathways support you to be the best Nurse you can be. About Exemplar Health Care Fairwinds is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs. We support adults living with complex mental health needs. The home has two small units - one that's exclusively for people who identify as female. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress. About the role This is a highly skilled nursing role where you’ll be accountable and responsible for supporting people’s holistic needs. It requires a range of clinical and nursing skills. You’ll provide the highest standards of nursing care for adults living with complex care and health needs. Our care focuses on maximising independence and building everyday living skills. No two days will ever be the same, but your day-to-day responsibilities will include: assessing, planning and implementing care for the people we support providing person-centred and evidence-based nursing care developing collaborative needs-based care plans through assessment, planning, implementation and evaluation safe administration of medication promoting health and wellbeing being the Nurse in Charge of a small unit whilst on shift managing situations when people display behaviours which may challenge promoting choice, dignity, independence and respect. Download our job description to read more: https://brochures.exemplarhc.com/view/1030013882/ About you Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork. You’ll also be: a great role model – able to coach, teach and support your colleagues someone with a calm nature who can deal with, and defuse, challenging situations an advocate of best practice in nursing able to demonstrate a range of clinical skills knowledgeable about assessment, admission and discharge processes knowledgeable of the Mental Capacity Act and Deprivation of Liberty Safeguards and committed to working within its Codes of Practice. A career with us will give you the opportunity to learn new skills and see the rewarding progress the people we support make. To apply for this role, you must have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN. We’re looking for Registered Nurses, from all backgrounds (Adult, Mental Health and Learning Disability Nurses). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle reward discounts free DBS check electric car salary sacrifice scheme paid NMC membership paid access to the RCNi Learning platform 24/7 counselling and support Blue Light Card eligibility. How to apply Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’. Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.. Location : Kimberworth Park, Rotherham (S61), S61 1AJ
  • Advanced Clinical Pharmacist - Independent Prescriber Full Time
    • Horley Health Hub, 120 Victoria Road, RH1 1EB Horley, Surrey, United Kingdom
    • 10K - 100K GBP
    • Expired
    • Job summary The post holder will be an independent prescriber and an experienced healthcare practitioner with experience in acute and urgent care. They will have completed an MSc in Advanced Practice, or MSC Pharmacy, and ideally have completed the Primary Care Pharmacy Education Pathway with CPPE. The post holder must be able to evidence a clinical portfolio and relevant competencies in line with the HEE national framework for advanced clinical practice. Advanced clinical practitioners are expected to work across the four pillars of advanced practice; clinical, leadership, research and education. The post holder will practice as an Advanced Clinical Practitioner/Pharmacist across various services, including but not limited to ABC Remote Services (uCATS, Enhanced Access, Additional Primary Care) Main duties of the job The post holder will autonomously undertake assessment and treatment of both acute and chronic, differentiated and undifferentiated, patient presentations. The post holder will determine a clinical diagnosis, treatment plan and appropriate discharge, or refer, as indicated whilst maintaining accurate patient records and ensuring patient safety. They will be a source of clinical expertise to less experienced staff, enhancing skills and knowledge, and work in partnership with a multidisciplinary team. The post holder will ensure a high-quality patient centred service is delivered in remote settings across all clinics. About us About Alliance for Better Care CIC Alliance for Better Care CIC is a GP Federation that unites 74 NHS GP practices across 23 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community. More about our organisation: www.allianceforbettercare.org Our Values We innovate We are honest We care We are inclusive We deliver Services that ABC Provide Anti-Viral COVID medication (nMABs) Anticipatory Care Enhanced Access Outbreak Response Refugee and Asylum Seeker Support Urgent Care (secondary care settings) Urgent Care at Scale (primary care) (uCATS) Vaccination Programme Virtual Wards Supervision Regular supervisions on a one-to-one basis including a annual formal appraisal. If you are in a patient-facing role, you will also receive regular Clinical Supervisions with a Clinical Supervisor. Benefits Generous annual leave allowance Access to NHS pension Bespoke training programme Cycle to Work Scheme Employee Assistance Programme Enhanced maternity pay NHS discounts Leadership Development Programme Salary sacrifice schemes technology and electric vehicle Opportunities for secondments Details Date posted 23 May 2025 Pay scheme Other Salary £50,901.77 to £57,323.66 a year Dependent on experience Contract Fixed term Duration 12 months Working pattern Full-time, Part-time Reference number B0141-25-0035 Job locations Horley Health Hub 120 Victoria Road Horley Surrey RH1 1EB Job description Job responsibilities Reports to: Clinical Lead/Non Medical Prescribing Lead Responsible to: Head of Practice Clinical Services Salary: 8.1 to 8.7 on the ABC pay scale which is equivalent to £50,901.77 to £57,323.66 Hours of work: Full time/part time service coverage 08.00 to 20.00 Monday to Sunday Base: UK based remote working. There will be a need to regularly attend one of the ABC Offices in Surrey and Sussex Primary duties and areas of responsibility Clinical responsibilities 1. To independently undertake specialised clinical assessments, diagnose, treat and discharge, or appropriately refer, patients with a wide range of acute and chronic illnesses. 2. To ensure patients are fully involved in the design and implementation of their treatment plans. 3. To ensure effective coordination and liaison with multidisciplinary teams across primary and secondary care, statutory and voluntary disciplines/groups to provide a seamless service to patients and their carers and prevent hospital admission where urgent care is required. 4. To refer appropriately to clinical leads/supervising GP where a second opinion is required. 5. To adapt styles of communication appropriately to promote empowerment, self-management, and health education for patients. 6. To attend clinical case conferences, review and clinical meetings as required. 7. To be a source of clinical expertise to less experienced staff within the team. 8. To delegate duties/tasks to other members of staff where appropriate. 9. Provide specialist advice relating to minor illness and/or injury to local healthcare teams, patients, relative, and carers. 10. To identify actual or potential clinical risks and take appropriate action using, when required, the appropriate reporting structure. Leadership / Service Delivery Responsibilities 1. To ensure that patient records and documentation are maintained in line with recognised standards and ABC policies and use of the electronic patient records system. This includes Documenting full and accurate record of assessments, investigation, procedures, treatment, and aftercare. Supporting colleagues to maintain good and complete records. Working closely with the administration and/or operations team, ensuring all records pertinent to patients are filed as appropriate. Contributing to the read-coding of patient data. 2. Work within local and national guidelines and protocols 3. To participate in audits and use the results, current research and government guidelines, to make recommendations for changes to service delivery and clinical practice, and to share knowledge with other healthcare professionals. 4. To contribute to the maintenance and improvement of communication networks with all disciplines to ensure continuity of care. 5. To collect data and provide service information to the Service Manager as required. 6. To contribute to the development and establishment of systems to gather feedback from patients. 7. To ensure that service relevant Managers and Clinical Leads are kept informed on service issues and potential risks. 8. To work with the team in delivering and promoting the needs of the service. 9. To work with the Service Manager and Clinical Lead to meet the clinical governance needs of the service; including investigation of incidents (including serious incidents) and complaints, where required, sharing learning that arises from investigations. 10. To provide clinical supervision / mentorship (where appropriately trained) to junior practitioners. 11. To remain updated on the use of all equipment used and to report any technical problems or issues with that equipment. 12. To participate in clinical team meetings to discuss day-to-day operation issues. Education / Personal & Professional Development 1. To be skilled in routine and specialist skills Recognise and work within own competence, scope of practice, and professional code of conduct as regulated by the General Pharmaceutical Council (GPhC To keep abreast of developments in clinical practice and topical issues ensuring that skills are maintained and enhanced through continued professional development. To collaborate in the continued development of the advanced practice role. Show self-motivation toward expanding practice and developing advanced skills and knowledge. To identify own education and training needs in line with competency framework within speciality, and statutory and mandatory training. Ensuring these are addressed though the appraisal process with the clinical supervisor/line manager. 2. Development of others Be a mentor and clinical supervisor, where appropriate, to junior members of the multi-disciplinary team. Provide a supportive environment for all staff (including students/trainees when applicable) which encourages learning and professional development. To actively participate in the development of future education and training provision which recognises the needs of patients and is in line with national and local priorities. Deliver presentations and teaching sessions as required Research / Audit 1. Evaluate the care of patients through a process of audit to examine, benchmark and develop evidence-based practice and clinical effectiveness 2. Collaborate with other health care professionals in initiating and promoting research. Support colleagues in the conduct of research and promote dissemination and implementation of findings 3. To support an ongoing programme of audit to evaluate practice ensuring that the data is used to develop and improve the service. 4. Support multi-disciplinary clinical audit and research across the service implementing innovations in clinical practice and supporting the utilisation of research and evidence-based practice. 5. Support quality improvement and the use of methodologies to promote good clinical practice. 6. Using computer software to input, extract and analyse data as required and to develop and create divisional/specialty reports and other reports as required. Job description Job responsibilities Reports to: Clinical Lead/Non Medical Prescribing Lead Responsible to: Head of Practice Clinical Services Salary: 8.1 to 8.7 on the ABC pay scale which is equivalent to £50,901.77 to £57,323.66 Hours of work: Full time/part time service coverage 08.00 to 20.00 Monday to Sunday Base: UK based remote working. There will be a need to regularly attend one of the ABC Offices in Surrey and Sussex Primary duties and areas of responsibility Clinical responsibilities 1. To independently undertake specialised clinical assessments, diagnose, treat and discharge, or appropriately refer, patients with a wide range of acute and chronic illnesses. 2. To ensure patients are fully involved in the design and implementation of their treatment plans. 3. To ensure effective coordination and liaison with multidisciplinary teams across primary and secondary care, statutory and voluntary disciplines/groups to provide a seamless service to patients and their carers and prevent hospital admission where urgent care is required. 4. To refer appropriately to clinical leads/supervising GP where a second opinion is required. 5. To adapt styles of communication appropriately to promote empowerment, self-management, and health education for patients. 6. To attend clinical case conferences, review and clinical meetings as required. 7. To be a source of clinical expertise to less experienced staff within the team. 8. To delegate duties/tasks to other members of staff where appropriate. 9. Provide specialist advice relating to minor illness and/or injury to local healthcare teams, patients, relative, and carers. 10. To identify actual or potential clinical risks and take appropriate action using, when required, the appropriate reporting structure. Leadership / Service Delivery Responsibilities 1. To ensure that patient records and documentation are maintained in line with recognised standards and ABC policies and use of the electronic patient records system. This includes Documenting full and accurate record of assessments, investigation, procedures, treatment, and aftercare. Supporting colleagues to maintain good and complete records. Working closely with the administration and/or operations team, ensuring all records pertinent to patients are filed as appropriate. Contributing to the read-coding of patient data. 2. Work within local and national guidelines and protocols 3. To participate in audits and use the results, current research and government guidelines, to make recommendations for changes to service delivery and clinical practice, and to share knowledge with other healthcare professionals. 4. To contribute to the maintenance and improvement of communication networks with all disciplines to ensure continuity of care. 5. To collect data and provide service information to the Service Manager as required. 6. To contribute to the development and establishment of systems to gather feedback from patients. 7. To ensure that service relevant Managers and Clinical Leads are kept informed on service issues and potential risks. 8. To work with the team in delivering and promoting the needs of the service. 9. To work with the Service Manager and Clinical Lead to meet the clinical governance needs of the service; including investigation of incidents (including serious incidents) and complaints, where required, sharing learning that arises from investigations. 10. To provide clinical supervision / mentorship (where appropriately trained) to junior practitioners. 11. To remain updated on the use of all equipment used and to report any technical problems or issues with that equipment. 12. To participate in clinical team meetings to discuss day-to-day operation issues. Education / Personal & Professional Development 1. To be skilled in routine and specialist skills Recognise and work within own competence, scope of practice, and professional code of conduct as regulated by the General Pharmaceutical Council (GPhC To keep abreast of developments in clinical practice and topical issues ensuring that skills are maintained and enhanced through continued professional development. To collaborate in the continued development of the advanced practice role. Show self-motivation toward expanding practice and developing advanced skills and knowledge. To identify own education and training needs in line with competency framework within speciality, and statutory and mandatory training. Ensuring these are addressed though the appraisal process with the clinical supervisor/line manager. 2. Development of others Be a mentor and clinical supervisor, where appropriate, to junior members of the multi-disciplinary team. Provide a supportive environment for all staff (including students/trainees when applicable) which encourages learning and professional development. To actively participate in the development of future education and training provision which recognises the needs of patients and is in line with national and local priorities. Deliver presentations and teaching sessions as required Research / Audit 1. Evaluate the care of patients through a process of audit to examine, benchmark and develop evidence-based practice and clinical effectiveness 2. Collaborate with other health care professionals in initiating and promoting research. Support colleagues in the conduct of research and promote dissemination and implementation of findings 3. To support an ongoing programme of audit to evaluate practice ensuring that the data is used to develop and improve the service. 4. Support multi-disciplinary clinical audit and research across the service implementing innovations in clinical practice and supporting the utilisation of research and evidence-based practice. 5. Support quality improvement and the use of methodologies to promote good clinical practice. 6. Using computer software to input, extract and analyse data as required and to develop and create divisional/specialty reports and other reports as required. Person Specification Research Essential Clinical audit experience Skills in Research Evaluate the care of patients through audit and research Implement new policies and guidelines based on research and latest evidence-based practice Communicate and dissemination of audit and research through a variety of mediums. Desirable Previous Publications Ability to produce and formulate guidelines, policies and reports Behaviours and Values Essential Flexibility in shift/working patterns to meet the needs of the service Strong Team Player Displays ABC Values Highly motivated, self-directed practitioner with excellent organisation skills Excellent communication skills both verbally and written Qualifications Essential NMC / HCPC / GPhC Registered healthcare professional MSc in Advanced Clinical Practice/MSc Pharmacy Independent prescriber qualification BLS Evidence of CPD relevant to clinical area Desirable CPPE Primary Care Pharmacy Pathway Clinical supervision course Leadership Qualification Teaching qualification and/or up to date mentorship qualification Completed, and continually updated, HEE Multi-professional framework for Advanced Clinical Practice Experience Essential Significant and evidenced post registration experience (normally 8-years (5 years + 3 years for MSc) Clinical experience of working autonomously within an appropriate setting including physiology, assessment, clinical reason and decision making. Delivery of evidenced-based practice demonstrating a patient focused approach Willingness to develop skills as needed by the service Ensure clinical governance is embedded within practice Awareness of own limitations and work within own scope of practice Leadership Essential Evidence of leading effectively, managing change and improving patient experience Ability to influence a positive organisational culture to drive innovation, collaborative working and sustainable healthcare. Ability to prioritise workload within the wider MDT Team building skills and ability to manage emerging practitioners Work within and promote ABC values and behaviours Ability to identify and manage risk and patient safety Desirable Advanced Leadership Qualification Management and leadership experience Person Specification Research Essential Clinical audit experience Skills in Research Evaluate the care of patients through audit and research Implement new policies and guidelines based on research and latest evidence-based practice Communicate and dissemination of audit and research through a variety of mediums. Desirable Previous Publications Ability to produce and formulate guidelines, policies and reports Behaviours and Values Essential Flexibility in shift/working patterns to meet the needs of the service Strong Team Player Displays ABC Values Highly motivated, self-directed practitioner with excellent organisation skills Excellent communication skills both verbally and written Qualifications Essential NMC / HCPC / GPhC Registered healthcare professional MSc in Advanced Clinical Practice/MSc Pharmacy Independent prescriber qualification BLS Evidence of CPD relevant to clinical area Desirable CPPE Primary Care Pharmacy Pathway Clinical supervision course Leadership Qualification Teaching qualification and/or up to date mentorship qualification Completed, and continually updated, HEE Multi-professional framework for Advanced Clinical Practice Experience Essential Significant and evidenced post registration experience (normally 8-years (5 years + 3 years for MSc) Clinical experience of working autonomously within an appropriate setting including physiology, assessment, clinical reason and decision making. Delivery of evidenced-based practice demonstrating a patient focused approach Willingness to develop skills as needed by the service Ensure clinical governance is embedded within practice Awareness of own limitations and work within own scope of practice Leadership Essential Evidence of leading effectively, managing change and improving patient experience Ability to influence a positive organisational culture to drive innovation, collaborative working and sustainable healthcare. Ability to prioritise workload within the wider MDT Team building skills and ability to manage emerging practitioners Work within and promote ABC values and behaviours Ability to identify and manage risk and patient safety Desirable Advanced Leadership Qualification Management and leadership experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Alliance for Better Care CIC Address Horley Health Hub 120 Victoria Road Horley Surrey RH1 1EB Employer's website https://allianceforbettercare.org/ (Opens in a new tab) Employer details Employer name Alliance for Better Care CIC Address Horley Health Hub 120 Victoria Road Horley Surrey RH1 1EB Employer's website https://allianceforbettercare.org/ (Opens in a new tab). Location : Horley Health Hub, 120 Victoria Road, RH1 1EB Horley, Surrey, United Kingdom
  • Community Mental Health Practitioner Full Time
    • The Park Offices, The Park, SY16 2NZ Newtown, United Kingdom
    • 10K - 100K GBP
    • Expired
    • Job summary THIS POST IS FIXED TERM/SECONDMENT FOR 9 MONTHS DUE TO MATERNITY. IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST. An exciting opportunity has arisen for a Band 6 Community Mental Health Practitioner to join our Community Mental Health Team based in Newtown. Main duties of the job You will be required to work as part of a multidisciplinary team and to provide specialist assessment, treatment and care to a caseload of people with severe and enduringmental health difficulties from within the local community. The successful candidate will be required to provide care to service users within the legal frameworks of the Mental Health (Wales) Measure 2010, the Social Services and Well- Being (Wales) Act 2014 and the Mental Health Act (1983) You must be enthusiastic, self-motivated, flexible in approach, able towork autonomously as well as with statutory and non- statutory service providers. Effective communication and engagement skills are fundamental to this role, as well as a current evidence-based knowledge and a commitment to working with individuals adopting a recovery approach and a commitment to working within a trauma informed model of care. In return for your skills and expertise we can offer you a variety of rewarding challenges, continued training and development and the opportunity to work within a friendly and supportive team. About us Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation. As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being. To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer. Details Date posted 23 May 2025 Pay scheme Agenda for change Band Band 6 Salary £37,898 to £45,637 a year per annum pro rata Contract Fixed term Duration 9 months Working pattern Full-time Reference number 070-PST016-0525 Job locations The Park Offices The Park Newtown SY16 2NZ Job description Job responsibilities The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualification Essential Registered Mental Health Professional and Registered with the relevant Professional Body Evidence of continous proffesional develpoment Extensive knowledge of mental health issues Advanced knowledge of mental health legislation, law, and practice Knowledge of research based, and evidence-based interventions Advanced knowledge and application of the Care and Treatment plans Knowledge of the Mental Health Act 1983 for those parts of the Act that directly affect the Community Psychiatric Understanding of clinical governance Desirable WARRN CBT qualifications/Psycho-Social Interventions/teahing cqualification Evidence of personal development/specialist practitioner award Teaching and Assessing qualification Psychosocial Interventions qualifications Experience Essential Sound understanding of community and multidisciplinary work. Experience of working within a community setting and with Severely Mentally ill clients Evidence of supervising and developing junior staff Abilty to meet travel requirments for the post OR for Annex 21: Willingness and interest in gaining experience working with people who have a mental health disorder in a community setting english Essential in depth understanding of the workings and function of the CMHT Aptitude and Abilities Essential Excellent communication skills Multidisciplinary team work Advanced care planning and problem solving skills Advanced risk assessment skills Ability to lead a small team/provide clinical supervision Range of assessment skills for community working/able to manage resources Good medication management skills including facilitation of medication clinics OR for Annex 21: Willingness and interest in developing these abilities and aptitudes within a community team setting Desirable Mentor and assessor skills Change management skills Motivational skills Welsh speaker ICT skills Skills to promote service user involvement Person Specification Qualification Essential Registered Mental Health Professional and Registered with the relevant Professional Body Evidence of continous proffesional develpoment Extensive knowledge of mental health issues Advanced knowledge of mental health legislation, law, and practice Knowledge of research based, and evidence-based interventions Advanced knowledge and application of the Care and Treatment plans Knowledge of the Mental Health Act 1983 for those parts of the Act that directly affect the Community Psychiatric Understanding of clinical governance Desirable WARRN CBT qualifications/Psycho-Social Interventions/teahing cqualification Evidence of personal development/specialist practitioner award Teaching and Assessing qualification Psychosocial Interventions qualifications Experience Essential Sound understanding of community and multidisciplinary work. Experience of working within a community setting and with Severely Mentally ill clients Evidence of supervising and developing junior staff Abilty to meet travel requirments for the post OR for Annex 21: Willingness and interest in gaining experience working with people who have a mental health disorder in a community setting english Essential in depth understanding of the workings and function of the CMHT Aptitude and Abilities Essential Excellent communication skills Multidisciplinary team work Advanced care planning and problem solving skills Advanced risk assessment skills Ability to lead a small team/provide clinical supervision Range of assessment skills for community working/able to manage resources Good medication management skills including facilitation of medication clinics OR for Annex 21: Willingness and interest in developing these abilities and aptitudes within a community team setting Desirable Mentor and assessor skills Change management skills Motivational skills Welsh speaker ICT skills Skills to promote service user involvement Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Powys Teaching Health Board Address The Park Offices The Park Newtown SY16 2NZ Employer's website https://pthb.nhs.wales/working-for-us/ (Opens in a new tab) Employer details Employer name Powys Teaching Health Board Address The Park Offices The Park Newtown SY16 2NZ Employer's website https://pthb.nhs.wales/working-for-us/ (Opens in a new tab). Location : The Park Offices, The Park, SY16 2NZ Newtown, United Kingdom
  • Housing Officer Full Time
    • Colindale
    • 10K - 100K GBP
    • Expired
    • Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London. Job Title: Housing Officer Salary: £27,000 to £30,000 per annum Hours: 36 Hours p/w, Full Time, Permanent Location: Colindale, Northwest London, NW9 6TH Closing date:13th June 2025 About Us: Kisharon Langdon are a newly merged charity offering a wider breadth of services of enhanced quality, enabling us to better support people with a learning disability and autistic people and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with a learning disability and autistic people to thrive and realise their ambitions and aspirations. Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds. We’re looking for caring, enthusiastic individuals who share our values and are passionate about supporting others to live full, independent lives. Housing Officer - The Role: The Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to properties within the supported living services in London. The focus of this role will be to ensure that the services are delivered to a high standard and meet the agreed performance targets, establishing and maintaining excellent relationships with internal and external stakeholders. Housing Officer - Key Responsibilities: - To work with individuals to ensure appropriate assessment and transition of people with learning disabilities moving into supported living housing - To provide support and advice on housing options, rights and entitlements on all social welfare topics - To be responsible for all London housing projects, ensuring that all are met and follow through to completion in a timely manner - Building and maintaining a high profile for the organisation with key partners, both voluntary and statutory, through networking and regular liaison - To support the work stream outcome targets, ensuring quality assessments are consistently maintained to the highest level Housing Officer – You: - Experience of working within a supported and/or social housing setting in an assets-based way - Good knowledge and understanding of housing options, welfare entitlements, and legal rights - Able to demonstrate a clear understanding of safeguarding requirements and procedures - Experience of small-scale project management - Full UK Driving license and ability to travel to other sites as required - Ability to plan and prioritise a busy workload and work independently - Ability to be able to prioritise activity to ensure effective management Housing Officer – Benefits: - 21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service) - Pension scheme - (NatWest Cushion) - Blue light card - access to more than 15,000 discounts from large national & local retailers - Eyecare benefits – via Vision Express - Long service recognition and reward & employer referral bonus - Season ticket loan and Bike2Work scheme - Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues - Development and career progression opportunities How to apply: This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service. Please note: We may begin shortlisting and interviewing before the closing date, depending on application volume. Early applications are encouraged. Please apply online today with your most current up to date CV and a brief cover letter outlining your relevant skills and experience. To apply for this exciting Housing Officer role, please click Apply.. Location : Colindale
  • Payroll Manager Full Time
    • Darlington, United Kingdom
    • 10K - 100K GBP
    • Expired
    • Are you ready to take ownership of a payroll function and shape it from the ground up? We are seeking a proactive and detail-oriented Payroll Manager to lead our in-house payroll operations as we transition from an outsourced model. Based at our Teesside facility, this brand-new role offers an exciting opportunity within the business and will play a pivotal part in establishing and building payroll processes, providing guidance, and ensuring efficient, compliant operations from the ground up. Reporting to the Finance Director, this role will work closely with both the Finance and HR departments, engaging with various departments across the UK and USA. Initially focused on our Teesside site, the scope will expand to include payroll management for our engine maintenance facility in Bridgend, South Wales, with potential for further international integration. This is a pivotal position that will ensure our payroll systems are accurate, efficient, and scalable in line with our company's continuous growth. Responsibilities: Process monthly payroll, ensuring all checks and balances are in place before payment is executed. Accurately calculate statutory deductions, tax, benefits, and pension contributions in line with current UK regulations. Ensure the company complies with all statutory HMRC payroll requirements (Statutory pay, P11D's, P45, P60 etc...). Make sure pension and benefit adjustments are calculated correctly and provide details for monthly payments to be made. Establish and implement payroll processes and routines that are effective, operationally efficient and appropriately controlled. Act as the primary point of contact for all payroll-related queries from employees and escalating issues where necessary. Maintain a close working relationship with the company's external payroll provider (ADP). Provide support and data for the annual audits and internal reviews. Support future expansion of payroll operations across additional UK and international sites. Requirements: Minimum 3 years' experience in a payroll-specific role, with end-to-end payroll responsibility. Proven experience managing payroll for single or multiple sites. Self-starter who is able to bring on board best practice. Understanding of UK payroll legislation and statutory requirements. High degree of integrity and confidentiality. Proficiency in Microsoft Excel; comfortable working with payroll data and reconciliations. Effective written and verbal communication skills Excellent organisational skills and acute attention to detail. Experience working with external payroll providers, especially ADP, is a plus. Travel: Occasional travel may be required. About Us Willis Aviation Services Limited are part of Willis Lease Finance Corporation, a pioneer and provider of global aviation services for over 45 years. Our facility at Teesside International Airport provides base maintenance, return to service, aircraft disassembly, short and long term aircraft storage, and ground and cargo handling services. These are exciting times for Willis Aviation Services Limited as we continue to grow. If you're ready to make a difference in aviation, apply today.. Location : Darlington, United Kingdom
  • Upper GI Cancer Care Coordinator- Pathway Navigator Full Time
    • St Lukes Hospital, BD5 0NA Bradford, United Kingdom
    • 10K - 100K GBP
    • Expired
    • Job summary Closing Date: 8th June 2025 Shortlisting to take place after closing date: commencing: 9th June Interview expected to take place in the week following shortlisting: commencing 16th June 2025 We are looking to recruit an exceptional individual to join our Upper Gastro-Intestinal / Hepato-Pancreato-Biliary team (UGI / HPB) to take on the role of Cancer Care Coordinator/ Pathway Navigator. You will work as a member of the UGI/HPB Cancer nursing team providing patient coordination and care. You will work with the Clinical Nurse Specialists (CNS) to provide coordination of high-quality patient care through on-going telephonic/ face to face assessment and proactive identification of needs utilizing basic clinical knowledge, approved tools, and procedures. Support the UGI/HPB Cancer CNS team in delivering a high standard support to patients with cancer. This will involve being in daily contact with patients suffering from a range of cancers. The post holder will be expected to support and signpost patients over the telephone and progress their care pathway in liaison with other colleagues and departments in the hospital and community settings. The post holder will also be expected to be involved with audit and Peer Review processes. Main duties of the job We will provide the necessary support to ensure your development within this role. If you are looking for a new challenge, enjoy variety in your work and wish to be part of the UGI/HPB nursing team striving to make a difference for our patients then we want to hear from you. About us At Bradford Teaching Hospitals we're passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We're keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients. We're a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site. Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust: We value people We are one team We care We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients. Details Date posted 23 May 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 389-25-7092161 Job locations St Lukes Hospital Bradford BD5 0NA Job description Job responsibilities The post holder will be expected to support and signpost patients over the telephone and progress their care pathway in liaison with other colleagues and departments in the hospital and community settings. The post holder will also be expected to be involved with audit and Peer Review processes. Job description Job responsibilities The post holder will be expected to support and signpost patients over the telephone and progress their care pathway in liaison with other colleagues and departments in the hospital and community settings. The post holder will also be expected to be involved with audit and Peer Review processes. Person Specification Experience Essential Administration experience for clinical team/ working in customer /patient focussed environment Experience of coaching /teaching patients and carers Desirable Experience of working in hospital/ NHS environment Previous experience of working within a cancer service Experience co -ordinating a patient workload Experience of Trust IT systems including EPR, System One, PPM Skills Essential Reliable, enthusiastic and self-motivated , with professional attitude to work, diplomatic and calm under pressure Excellent communication skills at all levels and in difficult circumstances, verbal and written Ability to manage sensitive, and distressing situations - tactful, diplomatic with the ability to sensitively ask about information needed Effective organisational skills, prioritising and time management skills Ability to solve problems and make decisions under pressure Willingness to learn , ability to flexibly and adapt to changes in work circumstances Ability to collect complex information , thoroughness and attention to detail Be able to interpret and follow written instructions ie instructions from Medical staff demonstrating a proactive approach to work Ability to manage low risk, routine caseload of patients and plan own workload Ability to communicate and negotiate key actions with all levels and disciplines of staff, within and external to BTHFT Able to work on own initiative and as part of a team Ability to accurately transcribe and record complex clinical information to the database for tracking & monitoring purposes Knowledge Essential Understanding of Information Governance and ConfidentialityApplication form/ InterviewE Ability to understand medical terminology Ability to understand the Cancer Waiting List Targets Desirable Knowledge of relevant cancer treatments, interventions and terminology Knowledge of pathways and monitoring patients using information systems Qualifications Essential HNC or NVQ Level 3 - 4 in Health or social care Application/ InterviewE Computer literate essential ECDL or equivalent desirableEssential Application/ InterviewE Good standard of education equivalent of Maths and English GCSE at Grade C or above Person Specification Experience Essential Administration experience for clinical team/ working in customer /patient focussed environment Experience of coaching /teaching patients and carers Desirable Experience of working in hospital/ NHS environment Previous experience of working within a cancer service Experience co -ordinating a patient workload Experience of Trust IT systems including EPR, System One, PPM Skills Essential Reliable, enthusiastic and self-motivated , with professional attitude to work, diplomatic and calm under pressure Excellent communication skills at all levels and in difficult circumstances, verbal and written Ability to manage sensitive, and distressing situations - tactful, diplomatic with the ability to sensitively ask about information needed Effective organisational skills, prioritising and time management skills Ability to solve problems and make decisions under pressure Willingness to learn , ability to flexibly and adapt to changes in work circumstances Ability to collect complex information , thoroughness and attention to detail Be able to interpret and follow written instructions ie instructions from Medical staff demonstrating a proactive approach to work Ability to manage low risk, routine caseload of patients and plan own workload Ability to communicate and negotiate key actions with all levels and disciplines of staff, within and external to BTHFT Able to work on own initiative and as part of a team Ability to accurately transcribe and record complex clinical information to the database for tracking & monitoring purposes Knowledge Essential Understanding of Information Governance and ConfidentialityApplication form/ InterviewE Ability to understand medical terminology Ability to understand the Cancer Waiting List Targets Desirable Knowledge of relevant cancer treatments, interventions and terminology Knowledge of pathways and monitoring patients using information systems Qualifications Essential HNC or NVQ Level 3 - 4 in Health or social care Application/ InterviewE Computer literate essential ECDL or equivalent desirableEssential Application/ InterviewE Good standard of education equivalent of Maths and English GCSE at Grade C or above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust Address St Lukes Hospital Bradford BD5 0NA Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab) Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust Address St Lukes Hospital Bradford BD5 0NA Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab). Location : St Lukes Hospital, BD5 0NA Bradford, United Kingdom
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