Proud to Serve. Proud to keep justice going. As a bailiff you will play a vital role in the UK’s Justice System working on the front line, dealing with people who are at some of the most challenging points of their lives. About us HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently. We asked some bailiffs what they loved about their job, and here are their responses: “The best part of being a Bailiff for me is helping people. It is important to empathise and understand people’s situations and be able to guide them in the right direction whilst remaining professional. Every day is different, and you need to be prepared to deal with different and difficult situations as well as being open minded and relatable to people from all walks of life. “Being a Bailiff, you will at times be working individually but we are all part of a team that can rely on each other for support and guidance when we need it” “Many people will work with you to resolve something they may have been worrying about for some time and will be grateful for your input and assistance” “We deliver various documents across our designated area; for companies, individuals in companies and for people in their homes” Your role We understand that this role will not suit everyone, but if you like a dynamic job that has different challenges each day, a bailiff role may suit you. To be a successful bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations. As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non-judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet. You will be able to plan your days to manage your workload but be able to cope and adapt with plans changing at short notice. We give you the option of using your own car or, following successful completion of your probation period, a lease car, (UK driving licence required for a lease car) so a full licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems. If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied, then working as a bailiff may be the job for you. Not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service. We’re passionate about delivering Justice for everybody in the UK. That means having a diverse workforce that fully represents the people we serve so if you have the confidence and desire to make a difference and are interested in making a difference, please apply.. Location : HD1 2RR

You will work with a cohort of female prisoners developing and assessing their practical gardening and waste management skills. this is a hybrid job role. The prison has a varied outside space to maintain and grows produce for the prison kitchens with a developing waste management project. The job holder will be responsible for providing supervision, knowledge and expertise to prisoners within outside spaces and greenhouses and will be responsible for delivering qualifications in these areas. In addition you will need to meet production targets, ensure a quality service and collaborate with external organisations whilst demonstrating a high level of professionalism to prisoners and staff.. Location : Wakefield, West Yorkshire

Proud to serve. Proud to keep justice going. As an Usher/Admin Assistant you will play a pivotal role in court proceedings, providing a vital link between court users and the judiciary. You will provide excellent administrative support and customer service About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role You will balance usher and administrate duties, allowing you to work where needed. You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time. Your skills and experience With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You’ll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations. Please refer to the job description attachment for more information. Please make sure that you include your current duties and responsibilities in your CV. Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days. Initially this role will be based at Fleetwood Court (FY7 6AT) with regular travel to Blackpool County Court (FY1 1ET), however once the new Blackpool County Court building has been completed the base will be Blackpool. Please note that the correct postcode for Blackpool County Court is FY1 1ET.. Location : FY1 1ET

Overview of the job This is a co-ordination and senior administrative role in the Divisional office, Function / Cluster local offices. The jobholder will provide corporate support office-based activities to support the work of the Divisional and operational teams. The jobholder acts as an interface between the Hub Manager, Business Manager and colleagues and other partners on a wide range of issues. The job holder will report to the Hub Manager in Divisional offices and Business Manager in Function or Cluster offices and will have line management responsibilities for Administrative Assistants, Case Administrators and other administrative staff Summary The purpose of the role is to ensure efficient and effective business support and operational administrative services are provided to the Division, Function or Cluster. The jobholder will support the Business Manager to ensure effective compliance with Health, Safety and Fire Regulations, acting as Single Point of Contact / Estates Liaison Officer for the buildings from which they operate. In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Management Support • Development and implementation of business administration systems, databases and recording systems to support operational probation delivery. • Preparation and collation of a range of documentation for a variety of purposes to support effective divisional, functional or cluster business activity and operational probation delivery • Maintenance of ( or supporting the relevant Business Manager to maintain) Divisional, functional or cluster Registers such as Serious Further Offences, Freedom of Information, Accidents, Complaints, inputting data, monitoring agreed probation processes and ensuring completion in specified timescales • Collection and distribution of monies to/from Imprest, and maintenance of related records. • Act as Vetting Contact Point for the relevant division, function or cluster • Monitor Travel Warrants, Bus passes, cheque book requests and assist with Purchase Orders where required, and within the agreed procurement arrangements • Attend meetings and events to represent the relevant Business Manager as agreed from time to time Health, Safety & Fire • Ensure the timely reporting of problems, including repairs, defects and security issues with the building(s) to facilities contractors and maintain progress to reach satisfactory conclusions and ensure equipment is in good working order. • Undertake and co-ordinate health and safety risk assessments, fire drills and ergonomic assessments at the relevant sites, or ensure they are undertaken. Reporting issues locally and to the Divisional HS&F Manager. Maintaining registers and coordinating training. • Act as Cardinus Assessor, First Aider and Fire Warden and take forward actions to deal with local issues arising from incidents and DSE Assessments, or ensure that there are sufficient people able to undertake these roles at the relevant sites. Effectively Manage and Develop staff • To provide effective management and leadership to the team • To proactively manage staff development, issues of underperformance, attendance, health and safety, employee relations and diversity matters. Adopt a consistent, fair and objective standpoint when making decisions in relation to individual staff issues • Contribute to relevant training and development events as a trainer • Support recruitment activity for relevant posts within the cluster/division Use communication effectively • Write reports to support the effective operation of the Division/Cluster/Function • Participate in meetings where appropriate, using appropriate skills, styles and approaches • Contribute to the management of the Division/Cluster/Function Enhance your own performance • Manage own resources and take responsibility for own professional development Use information to take critical decisions • Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary . Using data to identify trends and taking appropriate action to maintain and enhance performance. • Ensure that all reasonable precautions are taken towards the maintenance, security and confidentiality of written and electronically stored material, in line with the requirements of the Data Protection Act and Information Security Policies and Procedures.. Location : L5 9YJ

Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management. About us Successful candidates will be required to work at one of our new Leicester HMCTS offices - Sovereign House, 17 Princess Road West, Leicester, LE1 6T HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others. This Team Leader role sits with the administrative team responsible for the processing of applications for a Gender Recognition Certificate. This means leading a team processing applications and the associated fee and any supporting documents to then list the applications before the Gender Recognition Panel. Your skills and experience Ability to motivate and support your team to deliver excellent customer service and achieve effective performance. Experience of working in an administrative role in a customer-focussed environment IT proficient with the ability to learn and adapt to different technologies and software packages. Excellent communication, organisational and prioritisation skills For a full job description, please read the supporting document before applying. Further details New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. Successful candidates will be required to work at one of our new Leicester HMCTS offices - Sovereign House, 17 Princess Road West, Leicester, LE1 6TR Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Occasional travel to other courts For this post, occasional travel to National Services sites/other courts may be required. Skilled Worker Visa From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.. Location : LE1 6HG

Overview of the job: The job holder will work as part of a team providing 24 hour cover at an Approved Premises (AP) including security and monitoring services. The job holder will undertake a full range of work with the people on probation whilst resident at the Approved Premises. This will include; providing support in contributing to the risk management and sentence plan objectives and reporting any significant changes relating to risk and/or re-offending to any non-compliance within agreed enforcement procedures to ensure that people on probation resident at an AP and the fabric of it are kept safe and secure throughout their shift. Summary: The job holder will assist in the well-being and supervision of residents, maintaining discipline, adherence to Approved Premises rules, licence conditions, sentence plan objectives specific to residency in the Approved Premises and court orders. In addition, will contribute to the management of residents’ risk. This post will involve substantial out of hours work, both waking night duty and weekend work. The post holder may be required to cover duties at other Approved Premises at times of staff absence. In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Responsibilities, Activities & Duties: The job holder will be required to carry out the following responsibilities, activities and duties: • Contribute to effective team practice, communicate and collaborate effectively with colleagues to ensure consistency of work practices and positive working environment. • Effectively communicate key risk issues to colleagues at handover and throughout the shift. It will also, at times, require communicating with Offender Managers, Stand-by Manager and partner agencies e.g. Police, Health professionals and drug/alcohol services. • Undertake regular inspections of the building, including cellars and grounds throughout the period of duty, recording any occurrences/damage or defects, and monitor CCTV equipment. • Maintain an active presence in the AP at all times. Regularly engage with residents in a pro-social manner. Contribute towards the protection of the residents through observation to ensure adherence to their risk management plans and general wellbeing. • Actively engage with and monitor behaviour of high risk residents and motivate residents to ensure compliance. Challenge and manage appropriately abusive or aggressive behaviour. • Contribute to the risk management plans of residents by observing and reporting any significant changes relating to risk and/or re-offending to any non-compliance within agreed enforcement procedures. • Contribute to the sentence plan objectives of the residents through active engagement in purposeful activities as agreed by the AP Manager and Offender Manager. • Ensure that the AP is locked and secure during curfew period. Confirm the presence and wellbeing of all residents overnight. • Facilitate the function of the AP as a first/emergency point of contact out of hours. • Through observation and/or engagement with residents, provide accurate information, analysis of situation and risk assessment to the Offender Manager and/or escalate to Out of Hours Manager, which may lead to enforcement and/or compliance with court orders, licences, AP rules. • Support, create and maintain a safe working environment for staff, residents and visitors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments are followed reporting incidents to Manager. • Undertake Health and Safety, fire alarm, curfews and room curfew checks in line with procedures. • Undertake pre-arranged or initiate room searches based on concerns around risk. • Pack up residents' possessions as directed. • Set up and/or deliver purposeful activities linked to residents' sentence plan objectives as agreed by the Offender Manager and AP Manager. • Supervise residents' meals • Undertake effective induction of residents. • Follow prescribed medication procedures including the issuing of medication to residents and both weekly and nightly audit of medication sheets. • To carry out drug and alcohol tests in line with risk management plan which may include times when job holder believes that the resident maybe under the influence and therefore increase in risk. • Undertake First Aid if a resident is injured or self-harms. • Maintain Approved Premises records and files as required, including data entry as necessary and contribute to the completion of incident reports. • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies. • Deal with visitors and telephone calls, and monitor the work of visiting contractors in accordance with health and safety. • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes. • To work within the aims and values of PS and HMPPS. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.. Location : LL57 4HP

Overview of the job: The job holder will work as part of a team providing 24 hour cover at an Approved Premises (AP) including security and monitoring services. The job holder will undertake a full range of work with the people on probation whilst resident at the Approved Premises. This will include; providing support in contributing to the risk management and sentence plan objectives and reporting any significant changes relating to risk and/or re-offending to any non-compliance within agreed enforcement procedures to ensure that people on probation resident at an AP and the fabric of it are kept safe and secure throughout their shift. Summary: The job holder will assist in the well-being and supervision of residents, maintaining discipline, adherence to Approved Premises rules, licence conditions, sentence plan objectives specific to residency in the Approved Premises and court orders. In addition, will contribute to the management of residents’ risk. This post will involve substantial out of hours work, both waking night duty and weekend work. The post holder may be required to cover duties at other Approved Premises at times of staff absence. In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Responsibilities, Activities & Duties: The job holder will be required to carry out the following responsibilities, activities and duties: Contribute to effective team practice, communicate and collaborate effectively with colleagues to ensure consistency of work practices and positive working environment. Effectively communicate key risk issues to colleagues at handover and throughout the shift. It will also, at times, require communicating with Offender Managers, Stand-by Manager and partner agencies e.g. Police, Health professionals and drug/alcohol services. Undertake regular inspections of the building, including cellars and grounds throughout the period of duty, recording any occurrences/damage or defects, and monitor CCTV equipment. Maintain an active presence in the AP at all times. Regularly engage with residents in a pro-social manner. Contribute towards the protection of the residents through observation to ensure adherence to their risk management plans and general wellbeing. Actively engage with and monitor behaviour of high risk residents and motivate residents to ensure compliance. Challenge and manage appropriately abusive or aggressive behaviour. Contribute to the risk management plans of residents by observing and reporting any significant changes relating to risk and/or re-offending to any non-compliance within agreed enforcement procedures. Contribute to the sentence plan objectives of the residents through active engagement in purposeful activities as agreed by the AP Manager and Offender Manager. Ensure that the AP is locked and secure during curfew period. Confirm the presence and wellbeing of all residents overnight. Facilitate the function of the AP as a first/emergency point of contact out of hours. Through observation and/or engagement with residents, provide accurate information, analysis of situation and risk assessment to the Offender Manager and/or escalate to Out of Hours Manager, which may lead to enforcement and/or compliance with court orders, licences, AP rules. Support, create and maintain a safe working environment for staff, residents and visitors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments are followed reporting incidents to Manager. Undertake Health and Safety, fire alarm, curfews and room curfew checks in line with procedures. Undertake pre-arranged or initiate room searches based on concerns around risk. Pack up residents' possessions as directed. Set up and/or deliver purposeful activities linked to residents' sentence plan objectives as agreed by the Offender Manager and AP Manager. Supervise residents' meals Undertake effective induction of residents. Follow prescribed medication procedures including the issuing of medication to residents and both weekly and nightly audit of medication sheets. To carry out drug and alcohol tests in line with risk management plan which may include times when job holder believes that the resident maybe under the influence and therefore increase in risk. Undertake First Aid if a resident is injured or self-harms. Maintain Approved Premises records and files as required, including data entry as necessary and contribute to the completion of incident reports. Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies. Deal with visitors and telephone calls, and monitor the work of visiting contractors in accordance with health and safety. Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes. To work within the aims and values of PS and HMPPS. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.. Location : LL14 6RN

This is not your average catering job. It is a great chance to put your catering qualifications and skills into practice and make an impact far beyond the kitchen. As part of the prison’s catering team, you’ll be working in a professional industrial kitchen environment, with a good salary, pension and Civil Service benefits including apprenticeship opportunities ‘earn while you learn’. Unlike traditional restaurant jobs, you won’t have to work late into the evening. You’ll oversee the work of offenders to prepare and cook quality, nutritional meals for the entire prison. Plus, you’ll play your part in helping them turn their lives around - supporting them to learn new skills and work towards gaining qualifications to increase their chances of employment and reduce their likelihood of reoffending when they leave prison. Hours and salary You will work a 37-hour week and shift patterns are in place which include hours outside of 7am to 7pm Monday to Friday, weekends and public holidays. You will receive a 20% unsocial hours payment in addition to your basic pay, subject to working these hours. All roles can be open to part-time and job share arrangements subject to the business need/operational requirement. However, you will still be required to undertake the full range of shifts. As a new recruit, you will start on the minimum salary. Band 3 salary minimum inclusive of 20% unsocial hours allowance - £33,746 Band 3 salary maximum inclusive of 20% unsocial hours allowance - £35,533 Qualifications and experience Level 2 certificate in food production within hospitality and catering or equivalent Food hygiene certificate at Level 2 In addition, you must be: Familiar with all current health, safety and hygiene related regulations for working in a kitchen Able to demonstrate competency within an industrial kitchen environment Able to speak with confidence in English Please note refresher training in food safety (HACCP) should be completed at three year intervals. Tips for applying You will need to provide an anonymised CV and answer questions which outline your past experience. You will also need to answer specific ‘behavioural’ questions. We will ask you how you would react in your job. Behaviours: Developing self and others Managing a quality service Communicating and influencing Making effective decisions Working together. Location : Preston, Lancashire

Overview of the job This is an administrative support job in an establishment. Summary The job holder will provide administrative support to ensure the safe and secure keeping of prisoners’ files, past and present and to action requests in a timely manner to aid effective record keeping in line with local procedures. This is a non-operational job with no line management responsibilities Responsibilities, Activities and Duties The job holder will be required to carry out the following responsibilities, activities and duties: • Undertake filing on a daily basis to provide effective record keeping in line with local procedures • Request and receive information/records from other establishments • Store records appropriately / forward the back record or abscond record to the requesting establishment in a timely manner • Send, collect and distribute faxes to appropriate staff • Deliver and collect post where appropriate • Maintain the filing system of the previous year’s files so they are moved to archive and the oldest archive years files are sent for destruction in accordance with required standards (e.g. data protection) Undertake other administrative tasks including : • Provide administrational assistance in area of work • Maintain accurate filing system for area of work • Respond to queries relating to area of work, redirecting where required The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder. Location : DH1 5YD

Overview of the job This is a divisional administrative role based in the PS regional office. The job holder reports to the Divisional Support Hub Manager and supports the provision of business specific and transactional office based activities across the regional PS Division. The job holder works collaboratively with other team members to provide the whole range of administrative support services required. The job holder may be expected to support a number of teams/functions within the operational area and is expected to have sufficient knowledge of at least one other role to be able to offer support and cover during annual leave and sickness absence. Summary The purpose of the role is to support the delivery of divisional administrative functions to ensure efficient and effective business support services are provided to the PS Division. Duties will include: • Production of documents and reports using computer based systems. • Maintenance of and contributing to the continuous improvement of administrative systems, processes and workflows to meet Divisional requirements. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Business Services support Provide a full range of support services to the PS Division, which will include the provision of a broad range of administrative functions as determined by the Divisional Support Hub Manager but which may include: • HR • Absence management recording • Vetting administration and co-ordination • Appraisal, reward and recognition recording • Gift & Hospitality register updating • Training administration • Maintaining up to date divisional organisational charts • Health & Safety administrative support • ICT • Change requests processing • Local information management using established Probation systems • Quantum point of contact • Procurement • I-Proc (requests) • Other • Assisting with the design, development and maintenance of computerised and manual records • To work closely with the local senior management team to ensure that consistent processes are used within the local Probation teams • Assisting with the production of core process maps which detail operational Probation processes as well as Corporate Support processes • Processing and recording documents in relation to goods and services • Administering room bookings, meetings and events • Responding to external and internal telephone enquiries and personal callers • Hire Car Booking administration • General Office Administration • Handling printing requests • Circulating Alert office notifications as required • To use keyboard skills to produce and present documentation effectively • To respond to correspondence and queries as required • To record, supply and retrieve accurate data from computerised systems and provide management information to strict deadlines • To organise and store efficiently paper based information • To deal with sensitive and confidential data in accordance with data protection requirements • To work closely with Shared Services to ensure appropriate protocols and procedures are followed Use communication effectively • Providing information, feedback and advice • Influencing and persuading • Participate in meetings where appropriate • Using appropriate skills, styles and approaches Enhance your own performance • Manage own resources and professional development The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.. Location : DL3 6TH