We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity. Job Title Head of Branston Operations Band Grade 7 Business Group Chief Operating Officer Group Directorate Security & Information Group Team Information Services Division Location Branston, Burton Upon Trent or Jarrow Last Updated 04/09/2024 ABOUT US Excellent Information and records management is knowing what information you have across an organisation and having the right information available at the right time by those who need it. Being good at this is vital for any organisation as information plays an integral role in delivering day to day business, underpins policy and operational delivery, ensures legal obligations are met and safeguards the corporate record for use by civil servants in the future and the need for transparency with the public. Branston Operations, encompassing the offender subject access request (SAR) and records management teams, are based in the Information Services Division, within the Ministry of Justice ‘s (MoJ’s) Security & Information Group. Our purpose is that we will disclose the right information, to the right people, at the right time, by responding to offender SARs and records retrieval. The team is responsible for processing approximately 6,000 SARs per annum and managing circa 2 million records. The work is high profile, with tight legislative timelines to meet. We aim to put users at the centre and strive to continually improve our systems and processes in response to feedback. We are moving forward with a programme of transformation to ensure that we deliver a high-quality service, to the appropriate standard and to the appropriate timescales, whilst supporting staff wellbeing and development. This is an ambitious programme of change over the coming years and the role is critical in shaping its success. The team works collaboratively with His Majesty’s Prisons and Probation Service (HMPPS) and Courts and Tribunals Service (HMCTS) as our key partners in delivery and stakeholder engagement. You will be joining the Knowledge and Information Management profession at a very exciting time as this transformation is underway in MoJ and across government. HEAD OF OPERATIONS ROLE We are looking to fill an interesting and stretching role in our operational delivery team within the Security and Information group in MoJ. This is an opportunity to be part of a delivery team which is undergoing transformation of its services. Regular travel between operational sites will be required. Responsibilities: Operational Management - Embedding strong operational management within your team – scoping, managing/ tracking deliverables, managing risks and resources effectively, and ensuring that accountable decision making is well managed through effective governance. Sets out clear processes and standards for delivery, ensuring delivery of timely, high-quality outcomes. Ensures adherence to legal, regulatory and security requirements across area. Motivate and effectively performance manage staff to ensure delivery of overall targets and business plan. Contracting and Delivery – contract and work with delivery partners to establish effective outcomes, with the aim of improving service delivery. Transformation - The ability to think of, research and apply new ideas and ways of doing things. Encourages and supports innovations from others, is willing to experiment and follow ideas through to implementation. Identifying, highlighting and actioning further opportunities for services and process improvements. The continuous identification and implementation of operational best practice through interaction with the wider team. Team Leadership - Act as the champion for the team, taking ultimate authority and personal accountability for effective delivery across all workstreams. Provide clear leadership and strategic direction to the team and senior managers. The ability to plan, lead and effect positive cultural change, securing commitment and buy-in and promoting a positive long-term vision. To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that you understand the teams’ needs. Knowledge management - Identify, share and promote best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise delivery. Lead on litigation for the unit and ensure that lessons are learnt from stakeholder and customer feedback. Responsible for the development of the operational talent pool by optimising the skills of the existing team and attracting the very best external talent. Succession planning will be in place to ensure key roles are filled and individual talent is recognised. Stakeholder engagement - Systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure unit outputs (including guidance) and other communications are high quality. This is a dynamic, high-profile role that requires the post holder to have excellent communication skills, analytical skills and attention to detail enabling them to provide succinct submissions and verbal briefings to senior managers in the Department. There is also a need for clear and courteous communications with our external customers and the Information Commissioner’s Office (ICO) and to take forward litigation cases.