We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity. Senior Business Relationship Manager - National Delius Support Team Location: National* Closing Date: 28th April Interviews: expected w/c 13th May Grade: 7 (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) Salary: London: £58,847 - £66,670 which may include an allowance of up to £1578 National: £54,358 - £61,585 Working pattern: Full Time, Part Time, Flexible Working Contract Type: Permanent Vacancy number: 86296 *We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE The Role We’re recruiting for a Senior Business Relationship Manager here at Justice Digital, to be part of our Probation Digital Delius Support Team. This role aligns against Senior Business Relationship Manager from the Government Digital and Data Framework The Business Relationship Manager will be a key role in the Delius Team and will be responsible for understanding all new requests for changes to Delius, liaising with policy teams and stakeholders across HMPPS, understanding the impact of the change and ensuring that a plan is put in place for the changes to be made and communicated. The overarching team objectives are to work with stakeholders to: Engage regularly with key areas of HMPPS to understand the organisation, its priorities and plans Build and strengthen relationships with our colleagues across HMPPS Implement and drive key processes to deliver an improved service for our probation staff. Continuously improve the quality of our data and the efficiency of how we use Make the service more efficient for the users by reducing complexity and Ensure business needs are met using appropriate and cost effective solutions Ensure value for money and appropriate use of public funds You will be line managed by a service owner in Probation Digital but will support the product manager day to day. You will be working in the Delius Support Team but will be required to liaise with other teams across Prison and Probation Digital, stakeholders across One HMPPS and external suppliers to bring about the right solution. You will be expected to take on the larger and more complex items of demand and work with HMPPS colleagues and internal Subject Matter Expert (SMEs) to bring about the right solution. To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital Strategy Key Responsibilities: Customer Relations Takes ownership of issues that occur and is proactive in identifying potential problems. Achieves excellent user outcomes. Identifies key user groups and influences stakeholders and manages engagement effectively, taking ownership of the relationship. Facilitates and delivers the business outcomes. Acts as a conduit between MoJ Justice Digital, its suppliers and HMPPS, and as a point of escalation to resolve customer complaints. Manages the Delius Support Team Lead and ensures that all tickets are dealt with in a timely manner and problems and issues are resolved. Maintains accurate record keeping and continually monitors data accuracy and is able to report against it. Is able to demonstrate low level data analysis to identify trends and issues. Understands the products across HMPPS digital and is able to advise on appropriate solutions to requests for change to the Delius application Is able to identify process improvement opportunities and Creates and contributes to the implementation of proposed solutions. You have an understanding of the Delius application and wider HMPPS digital applications Understanding of Customer Landscape Works with the business to understand its plans, priorities issues, strategic aims and assess long-term impact and dependencies and aligning thinking to MoJ Justice Digital strategy. Is able to demonstrate an understanding of the business and its future needs and priorities. Is able to understand requests for change and help shape a set of high level requirements, whilst engaging with relevant SMEs, suppliers and managing user expectations in scoping a solution for delivery. New Demand Contributing to investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements, taking into account all available options and outcomes. When considering new demand, takes a view as to the support and service Leadership Line Management of the third line support team lead will be If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!