Job summary999 Call Hander - Ambulance Service, what's your emergency?Do you want to make a difference?Do you like working as part of a supportive and motivated team?Would you like to work flexibly with shift patterns that fit with your personal circumstances?Would you like generous NHS Benefits, including 27 annual leave days (plus 8 days bank holiday) and NHS Pension?Would you like to develop your career in the Ambulance Service?If you answered yes to these questions, then we would welcome an application from you.When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which categorises the seriousness of the illness or injury, to ensure that the patient receives the most appropriate care from us.Main duties of the jobPlease refer to the attached 'Full EMD advert' document for full details of this vacancy.Part-time hours will be considered through a flexible working application.The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.Shortlisted candidates will be invited to attend an assessment centre, date TBC.For a further insight to this role, please view the following video https://vimeo.com/742269034/8e60f54da6About usWorking for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.In return we will equip you with the skills and resources you need to thrive in your role.You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.BenefitsCompetitive NHS salaryA standard working week of 37.5 hoursHoliday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 yearsPay enhancements for out of hours, shift and overtime workingGenerous Pension SchemeCareer and salary progressionCar leasing schemeFree parking across Trust sitesStaff networksWide range of discounts from various organisations across the UKJob descriptionJob responsibilitiesFor further information about this role please see attached the job description and person specification attachedPerson SpecificationQualificationsEssentialExperience of inputting data accurately and quickly using a keyboardBasic computer literacyDesirableRSA Stage 1 keyboard skillsFirst Aid at Work CoursePrevious ExperienceEssentialPrevious experience of dealing with members of the public in a customer service environmentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameSouth Western Ambulance Service NHS Foundation TrustAddressExeter EOCExeterEX2 7HYEmployer's websitehttps://www.swast.nhs.uk (Opens in a new tab)