The opportunity Working as part of the University Credit Control team, you will assist the Credit Controller and Deputy Credit Controller in dealing with, and resolving, queries from our student body, approved sponsors and trade debt. Supporting students through their interaction with Student Finance and Cardiff Met’s own payment schemes, you will apply a methodical approach to guide our service users through to a satisfactory conclusion. You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience. What you’ll do – key duties Provide front-line support to help students through their financial journey with the University. Input on day-to-day Credit Control decisions. Record transactions and interactions in a variety of databases. Liaise with internal departments to resolve any issues affecting the financial record. Set-up, monitor and maintain student payment agreements. What we are looking for Recent experience of providing excellent customer service and a strong commitment to the principles of delivering excellent customer service Good skill levels in the operation of various MS Packages, particularly Excel Minimum of 5 GCSEs (or equivalent) at Grade C or above, must include Maths and English 2 A-Levels passes or more than 2 years’ experience working in a central finance department Why join Cardiff Metropolitan University? In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League. We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support each other, we are kind to one another, and we are one team; we are One Cardiff Met. We encourage and embrace inclusion that enables everyone to feel respected and able to perform at their best. In addition, the University offers highly competitive terms and conditions including: Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time). Membership of the Local Government Pension Scheme with generous contributions. Flexible and remote working opportunities. Excellent family friendly policies. Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage. Access to all library facilities. Free family access to our independent specialist wellbeing support provider, Health Assured. If you would like to talk with us about this opportunity, please contact Paul Cheverton – Head of Income and Payments, at pcheverton@cardiffmet.ac.uk. Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible. The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector. Further information Please visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident