Job summaryOpportunities have arisen within South Western Ambulance Service in the Clinical Hubs for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.Part-time hours will be considered through the flexible working application.The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.All shortlisted candidates will be invited to attend an assessment centre, date TBC.*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.Main duties of the jobYour background4 GCSEs at C grade or above, including English (or equivalent)Good keyboard skillsGood oral communication skillsThe ability to be tactful and diplomatic as required is also necessaryBe prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)Ability to work calmly under pressureWhat we can offer youStarting salary of £25,147Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)Generous NHS Pension Scheme27 days annual leave plus additional bank holiday leave allocatedAccess to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.Significant career progression opportunities within the Clinical Hub and wider trust.For more information on this role, please watch the following video https://vimeo.com/742557522/ff44b2ea37About usWorking for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.In return we will equip you with the skills and resources you need to thrive in your role.You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.BenefitsCompetitive NHS salaryA standard working week of 37.5 hoursHoliday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 yearsPay enhancements for out of hours, shift and overtime workingGenerous Pension SchemeCareer and salary progressionCar leasing schemeFree parking across Trust sitesStaff networksWide range of discounts from various organisations across the UKJob descriptionJob responsibilitiesPlease see the attached Job Description and Person Specification for more information about the role.Person SpecificationQualificationsEssential4 GCSE's (or equivalent) at Grade C or above including EnglishPrevious experienceEssentialExperience in dealing with a diverse range of people in a customer/patient environmentDesirableExperience in working in the voluntary or health sectorExperience using a telephone / computer as a regular means of communication in a work environmentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameSouth Western Ambulance Service NHS Foundation TrustAddressExeter EOCExeterEX2 7HYEmployer's websitehttps://www.swast.nhs.uk (Opens in a new tab)