Job summaryWe are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment. To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.PREVIOUS APPLICANTS NEED NOT APPLYInterview date: 3 May 202437 hours 30 minutes/weekYou will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancyMain duties of the jobPrevious experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge.The Appointment Booking Centre managesover 280,000 patient appointments per year, dealing with over 1,500 telephone calls per day.About usNewcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.Please see attached information on what Staff Benefits we have to offer at our Trust.We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.Job descriptionJob responsibilitiesManaging a large volume of inbound and outbound calls in a timely mannerTo provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is deliveredTo continue to develop and maintain competencies in all areas of workAs a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.Person SpecificationSKILLSEssentialGood literacy and numeracy skillsIT skills in windows-based applicationsAbility to communicate with members of the public, all staff and health care providersEXPERIENCEDesirablePrevious administration experiencePrevious customer care experiencePrevious call centre/patient contact centre experienceQUALIFICATIONSEssentialNVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experienceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Newcastle upon Tyne Hospitals NHS Foundation TrustAddressRegent Point317 Regent PointNE3 3HDEmployer's websitehttps://careers.nuth.nhs.uk/why-us (Opens in a new tab)