Job summaryJoin Marie Curie in a key leadership role as our Deputy Head of Operations in our London office, ensuring the operational delivery of current and new services and developing effective processes for delivering our targets.Main duties of the jobJoin Marie Curie in a key leadership role as our Deputy Head of Operations in our London office, ensuring the operational delivery of current and new services and developing effective processes for delivering our targets.About usEvery day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.Job descriptionJob responsibilitiesMarie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement.Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives. We want a different society than the one we live in now.Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: -Growing and transforming our direct care and supportDelivering more practical information and supportLeading in shaping the end-of-life experienceYour role in our missionAs our Deputy Head of Operations you will be accountable for the management of multiple clinical and non-clinical services with significant scope, span and budget.You'll be accountable and responsible for ensuring the effective operational delivery of a range of designated current and new services, associated resource allocation and defined delivery activity. You will also be responsible for performance management of designated services, contribute to business planning, service review and improvement.In addition, this role will see you provide support in developing efficient and effective patient-centered services in conjunction with Placed Based Leadership Team and taking day-to-day responsibility for meeting key financial and operational performance targets, implement effective processes for delivering national and local targets.This is a hybrid role with both home working and a frequent presence in our London office as well as local community hubs across London.Key Aims:Provide timely, efficient and effective operational management for a range of designated clinical and non clinical services. - Provide management & leadership for a group of defined current and new services engaging staff to ensure these are responsive, innovative and provided to the highest quality, meeting key performance standards.Responsible for the delivery of identified quality and service improvement projects that contribute to the modernisation of patient services.Lead on ensuring that all performance/quality targets are met and that new service delivery models are incorporated successfully into the management portfolios.Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the management team taking full responsibility for actions and for keeping other team members fully informed at all timesKey CriteriaStrong background in operational management of health care services ideally including people, finance and commissioning. - Ability to develop new ways of working e.g experience of transformational service re-designDemonstrable achievements in change management and building cohesive cultures - Understanding of policies and drivers affecting the provision of health & social careHave in depth understanding of service design and delivery - Experience of successfully leading and implementing service improvement projectsAbility to understand complex issues, problem solve and propose solutionsWhat's in it for you:A salary aligned to Agenda for Change Band 7 (£43,742 - £50,056 per annum)Annual leave aligned to NHS (subject to eligibility)Maintain NHS length of service with regards to salary and annual leave (subject to eligibility)Continued access to NHS Pension Scheme (subject to eligibility)Marie Curie Group Personal Pension SchemeSeason ticket loanLoan schemes for bikes; computers and satellite navigation systemsContinuous developmentIndustry leading training programmesEmployee Assistance ProgrammeFlexible WorkingExcellent work/life balanceFor more information or an informal chat please email karley.vye@mariecurie.co.ukAdvert closes: 01/05/2024Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.Were committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via recruitment@mariecurie.org.ukThis role will be subject to receiving a satisfactory enhanced criminal record check.We reserve the right to close this vacancy early. Agencies need not apply.Person SpecificationQualificationsEssential- Recognised management qualification or equivalent experienceExperienceEssential- Experience of managing high performing teams groups of staff.- Have in depth understanding of service design and delivery.- Ability to understand complex issues, problem solve and propose solutions- Experience of putting together a business case and contributing to its implementation- Experience of successfully leading and implementing service improvement projects- Experience of working with a number of clinical and non-clinical systems- Experience of managing a budgetDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameMarie CurieAddress1 Embassy GardensLondonSW11 7BWEmployer's websitehttps://www.mariecurie.org.uk/ (Opens in a new tab)