Job summaryWe have an opportunity for an experienced administrator to work within the SGPA Federated Services Team, predominantly in the Enhanced Access Service. The post holder will be expected to have a flexible approach to this role providing support across several service areas such as the vaccination programme and the Ambulatory ECG Service.Main duties of the jobUse a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentationsManage appointment books and clinical sessionsUse the EMIS computer system to update patient records and run reportsProvide day to day support to the operations of servicesProviding diary support to the Federated Services TeamProviding meeting support, including dissemination of papers, minute taking and managing attendanceOrdering stationery and equipment, support safe site management from where services are deliveredManaging internal and external room bookings and conferencing facilitiesMaintaining company recordsSupporting the Federated Services Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegatedTravel across the city to support service delivery is expected in this roleThis is not intended to be an exhaustive list but a guide to the key areas of the roleAbout usFormed in 2015, Sunderland GP Alliance is an organisation owned by the GP Practices of Sunderland, it exists to help GPs work collaboratively for the benefit of patients and staff.All GP practices in Sunderland are members of the organisation. The Alliance works on a not-for-profit basis, ensuring any surplus is reinvested back into better services for patients.Organisations such as ours help General Practice respond to the changing needs of the health system. Many of the services we provide cannot be delivered by individual GP surgeries. Our COVID vaccination programme, our community integrated team support and our enhanced access service are all good examples of this; In the enhanced access service only by working together with all the practices can we offer patients the convenience of appointments with members of the GP team on weekday evenings and during the day on weekends in locations across the city within their neighbourhoods.Federations also help develop system solutions by articulating a shared view across multiple practices. Sunderland GP Alliance is an essential member of the All Together Better Alliance, Sunderlands collaboration delivering integrated and sustainable services in the out-of-hospital care sector, and has worked with a range of system partners on reform within urgent care, the interface with the Emergency Department, alignment of General Practice with care homes, and the Recovery at Home service that provides step-up and step-down care.Job descriptionJob responsibilitiesConfidentialityIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorised persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.Health & SafetyThe post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.Equality and DiversityThe post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.QualityThe post-holder will strive to maintain quality within the Alliance, and will:Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.Work effectively with individuals in other agencies to meet patients needs.Effectively manage own time, workload and resources.CommunicationThe post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team members.Communicate effectively with patients and carers.Recognise peoples needs for alternative methods of communication and respond accordingly.Person SpecificationMotivation and SkillsEssentialCan demonstrate the ability to prioritise and work to deadlines.Ability to work effectively and collaboratively within a team and on own initiative.Can demonstrate excellent communication, organisational and problem-solving skills.Ability to manage a variety of competing priorities and meet deadlinesAbility to be flexible and adapt to changing and challenging circumstancesOtherEssentialFull, valid driving licence and use of own car.Meet DBS standards and Criminal Record checksQualificationsEssentialGCSE or equivalent in Mathematics and English.Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.Trained and proficient in the use of the EMIS computer systemDesirableTraining in the requirements of GDPRExperienceEssentialProven experience of working in an office environment.Demonstrable and strong experience of administrative work and managing a busy workload.Experience of handling confidential information.Proven Experience of problem Solving.Ability to handle telephone queries and understand when to involve others.Record and process messages accurately.Ability to take accurate notes and record minutesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSunderland GP AllianceAddressNorth East BICWearfieldSunderlandTyne and WearSR5 2TAEmployer's websitehttps://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)