Job summaryIf you have good communication skills, like numbers, and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you!You will need to be able to analyse financial information, like detail, and be a team player. As part of the Financial Operations team, you will provide key support in delivering the objectives of the team. You will deliver a high-quality customer service and support in providing a range of financial and reporting services for the department and our stakeholders. You will need to be supportive, driven and always looking for ways to improve our performance!What do we offer?27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working modelCareer developmentActive wellbeing and inclusion networksExcellent pensionNHS Car lease schemeAccess to a wide range of benefits and high street discounts!Main duties of the jobWe are looking for people who can provide key financial support in delivering the key objectives of the team through data input and transfer, data interrogation and analysis and collation of financial information from multiple systems. Experience of communicating effectively with customers and stakeholders is key to the role.Experience in a finance departmentExperience of financial processing systemsAbility to communicate/build good working relationships across the business.Experience of handling customer telephone callsNumerate; ability to analyse financial information.Organised, work within monthly and quarterly deadlines.Able to work on own initiative, requiring minimal supervision.Ability to use independent judgement and exercise decision making on a day to day basis.Experience of prioritising workloadExperience of working to strict deadlinesKeen eye for detail - identifying and resolving errorsAbout usHere at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.Job descriptionJob responsibilitiesThe holder of this post will work within the NHS Business Services Authoritys (NHSBSA) Pensions Operational Finance Section providing keyfinancial support in delivering the objectives of the team, and ensuring robust financial reporting and reconciliation processes are developed andmaintained. This will require data input and transfer, data interrogation and analysis, collation of financial information from a range of systems andproduction of reports.The post holder will be required to deliver high quality customer service; including communicating effectively with customers and stakeholders.The post holder will ensure the accuracy and timeliness of the output, working within agreed timetables, using independent judgement wherenecessary, and exercise decision-making on a day to day basis.In this role, you are accountable for:1. Assisting the Senior Finance Officers and Finance Officers in delivering the core accounting activities across Pensions Financial Operationsutilising the Authoritys finance system and its associated reporting tools.2. Assisting in performing a range of financial reconciliations against control accounts and employer customer accounts.3. Ensure all income and expenditure is accurately recorded, reconciled and authorised on a month by month basis.4. Producing sales ledger invoices and credit notes by undertaking data uploads or manual keying of information accurately and in line with KPItimescales. Ensure that the agreed process and policy guidelines are followed in relation to invoice type.5. Updating and maintaining customer account details within a range of systems, ensuring information in relation to the account is accuratelyrecorded and a clear audit trail is maintained.6. Delivering continuous improvement to the business processes by utilising financial and IT skills from the reporting capabilities andfunctionality of Integra and Compendia, thus contributing to service improvement through networking and building effective workingrelationships with customers, both internal and external.7. Encouraging a culture of continuous improvements by ensuring that procedures are constantly reviewed, developed and maintained andadhered to and ensures that suggestions for improvement are submitted in accordance with best practice, policies and procedures.8. Investigate and resolve complex enquiries providing assistance and help as required to other team members.9. Liaison with internal and external auditors regarding interim/annual account queries.10. Effectively communicate with internal and external customers resolving technical and escalated queries by telephone, email andcorrespondence.11. To participate in business wide projects, contributing to service developments and growth.12. Develop knowledge and understanding of NHS Pension Scheme Regulations, HMT guidance relevant business/work plans.13. Maintain and be accountable for safe working environment in accordance with NHSBSA Health and Safety policy.14. Ensure procedures are developed, maintained and adhered to.15. Be accountable for their own personal development needs in order to be fully equipped to meet future management and organisation needs.Actively seek development opportunities.Person SpecificationQualities, Knowledge & SkillsEssentialIT Literate - Experience of Microsoft Office (Word, Excel)Experience of Financial processing systemsExcellent communication skillsNumerate and analytical skillsCan work on own initiativeDesirableExperience of a multi-functional Finance System, preferably IntegraExperience of the control of data transfer between systems and control processesAbility to take responsibility for own actionsExperienceEssentialAble to work to strict deadlines and guidelinesExperience working in an office environmentCan prioritise workloadPosting of Income and Expenditure to relevant ledgersCommunicating with Stakeholders and customersDesirableExperience in a relevant financial positionExperience reconciling and collating dataAble to document proceduresHigh volume processing experienceQualificationsEssential5 GCSE's or equivalent including Maths and EnglishDesirableActively studying AAT (minimum intermediate level) or equivalent demonstrable experienceCertificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameNHS Business Services AuthorityAddressHesketh House200 220 BroadwayFleetwoodFY7 8LGEmployer's websitehttps://www.nhsbsa.nhs.uk/what-we-do/work-us (Opens in a new tab)