Home based Help strengthen our Team as our Head of Infrastructure Operations. Home based role Great opportunity to join our team to manage our technical team of Infrastructure Engineers who provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs. You will be a key part of our Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. What You'll Be Doing: • Direct line management of Cloud Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked, and training & progression requirements are identified and actioned. • Providing operational sign off during the Cost & Solution review process, this includes attending the review sessions, and providing support and advice to the Bid Team. • Ensuring resource levels, operational spend and cost recovery are monitored and working closely with the Finance Team. • Producing monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. • Accountable for any risks assigned to Cloud Operations, ensuring there is a plan to mitigate, and the relevant stakeholders are kept informed. • Accountable for the business continuity plan for infrastructure Operations. • Supporting and driving internal improvement initiatives to build a world class operations function. • Working closely with the Service Management & Lifecycle teams to provide support for customer issues, major incidents, escalations and service improvement activities. What we're looking for: This is a leadership role, so the ideal candidate will be someone who has extensive service and/or technical management and leadership experience and is able to draw upon this knowledge to deliver excellent customer service. As well as the following: • Experience leading technical teams with a good understanding of infrastructure technologies (Windows, VMware, UNIX & on-prem cloud) in a service provider organisation. • Track record of successfully building, developing, and leading high performing teams and a customer centric culture. • Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal). • Worked in a sizeable, fast moving /complex, service led technical and commercial ITIL aligned environment preferably within the telecoms and network industry. • Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business. • Excellent verbal and written communications including presentation skills. • Experience of cross functional working and the ability to demonstrate a collaborative approach, one team, with regarding to building key relationships across the business. • Experience of having led, defined, and implemented a successful communications plan, communicating and celebrating team success. • Demonstrable knowledge of continuous improvement and process transformations with the IT industry, and experience of leading and delivering improvement programmes in similar companies. • Ability to challenge "the norm" and introduce new ways for working. • Proven track record in meeting and surpassing targets. • Outstanding problem-solving skills. About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients. What's in it for you? • Opportunity to progress your career • 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform • Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. To view our Covid-19 and process adjustments information, please visit the Capita Careers site. We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident