Job summaryThe Musculoskeletal Service Shropshire, Telford & Wrekin brings together partner organisations across the county, including Shropshire Community Health NHS Trust, Shrewsbury & Telford Hospitals and the Robert Jones & Agnes Hunt Orthopaedic Hospital, to provide quality assistance to patients with musculoskeletal concerns within the population of Shropshire.Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.Main duties of the jobThe successful candidate will possess outstanding customer service skills, be able to communicate effectively and exhibit a professional telephone manner.You will be required to undertake a variety of administrative duties including receiving and processing referrals, appointment bookings, and managing enquires from service users and healthcare professionals. The post holder will need to be highly organised and able to efficiently manage workloads. You will be friendly and approachable and have a positive attitude to work.As a supportive management team, we are keen to foster career progression and encourage staff to consider training opportunities to further enhance their skillset. Working closely with teams across the provider organisations, as well as other teams located on site, you will have full insight into varied job roles and work collaboratively to achieve shared objectives.About usShropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.Job descriptionJob responsibilitiesPlease see attached band 2 Healthcare Administrator job description and personal specification for this position.Person SpecificationQualificationsEssentialGood standard of education (e.g GCSE level or equivalent)RSA II or equivalent experience (example ECDLExperienceEssentialGeneral customer care experienceGeneral administration experienceGood written and verbal skillsGood organisational skillsKnowledge and SkillsEssentialDatabase experienceComputer literate (e.g. ECDL)The ability to follow administrative systems and proceduresA good working knowledge of Microsoft Office systemsA good telephone manner with an ability to remain calm under pressureDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameShropshire Community Health NHS TrustAddressWrekin Community Clinic, Euston HouseEuston WayTelfordTF3 4LYEmployer's websitehttps://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)