Job Title: Housekeeping Supervisor Location: Richmond Villages Cheltenham, Hatherley Lane, Cheltenham, Gloucestershire, GL51 6PN Salary range: From £28,000 per annum - Paid Breaks Contract: Permanent position Shift Pattern: Full time, 40 hours per week, largely Monday to Friday, ideally 08:00 to 16:00, with occasional weekends for shift cover and team supervision We make health happen Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform. You'll help us make health happen by: Allocating areas of cleaning for each Housekeeper fairly and monitoring the quality of their work Ensuring all schedules for cleaning, including spring and deep cleaning are maintained Carrying out audits, maintaining records and performing weekly stock takes to ensure adequate supplies are available Managing the housekeeping resources efficiently, minimising loss and wastage of supplies Managing all housekeeping matters, you'll carry the housekeeping portable DECT phone ensuring that all calls are answered promptly, and appropriate action is taken Ensuring all housekeeping staff operate equipment safely and that equipment is maintained and stored properly Training new staff in accordance with company procedures and policies Working closely with your Line Manager, the Sales department and Village Advisors, you'll ensure all arrivals, Richmond Retreats and sales functions are prioritised and dealt with efficiently Cleaning residents' rooms, bathrooms, and all communal areas including staff areas within the village Adhering to Health and Safety requirements and COSHH at all times Ensuring that rubbish bins are emptied, rubbish is appropriately disposed of and that all storage rooms and housekeeping trolleys are clean and tidy Remaining vigilant around the village to ensure all areas are clean, reporting all maintenance and safety hazards Key Skills / Qualifications needed for this role: This a hands on role working closely with the housekeeping and laundry team, reporting on to the Head of Hospitality. Responsibilities include team development, scheduling, stock ordering and point of contact for residents and family members. Overall responsibility for the cleanliness and presentation of the retirement village interior and maintaining a safe working environment. Skilled in dressing show suites and show rooms to a high standard is desirable. Experience of managing a team, using cleaning substances, operating cleaning equipment and knowledge of a care environment would be advantageous. Organised and self-motivated with the ability to work on your own initiative, you have a keen eye for detail and take pride in your work. With strong communication skills, you're sensitive to the needs of others and flexible in your approach when working as part of a team. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Free meal with every shift Holidays - 20 days + Bank Holidays Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest- free annual travel Loan to enable the purchase of public transport annual season tickets. Wagestream - Have early access up to 40% of your earned wages within minutes. We offer a range of Bupa pension plans - Find out more on our career site Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health. Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.