Job summaryWe have a new vacancy for an individual who can provide comprehensive administrative and secretarial support to the Royston Integrated Community Team.Come and join our friendly team!Please note the interview date will be: 7th May 2024.Main duties of the jobThe successful candidate will:undertake a wide range of secretarial and administrative taskshave personal responsibility for a number of delegated tasksprovide cover for members of the Administration Team in periods of absence eg. Annual leave.be able to work unsupervisedadhere to operational procedures and established practicerefer to the Administration Supervisor for guidance when neededprioritise administrative tasks to ensure an effective and efficient running of the teammaintain a professional and confidential approach to work at all timesbe flexible in order to meet the requirements of the Locality ManagersAbout usA big thank you for considering joining us at Hertfordshire Community NHS TrustYou'll find it a great place to work with many benefits offered to you as a member of our staffWe put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier CommunitiesOur staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgroundsWe don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply nowYou've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.-APPLY NOWJob descriptionJob responsibilitiesTo ensure that accurate details are exchanged with all relevant staff. Give support to patients, carers and staff, where appropriate. Acting as a supportive member of the team at all times, including;Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.To process inward and outward transfers of records and to deal with other Trusts regarding records as requiredTo process discharge summary letters and send them to the correct professionalTo accurately file informationTo answer incoming calls, dealing with enquirers in a helpful manner, proactively taking action where appropriate.To deal with enquirers, correspondence and information received by the service in conjunction with other staff.To scan relevant documentation i.e.: Patient notes, timetables, site information, notices.To monitor stationery and store cupboards for stock and support in the ordering of service stationery and goods when requested.Liaise with GP,s patients, etcGeneral Admin duties and tasks which are variable.Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all its staff to be vaccinated as this remains the best line of defence against COVID-19.Person SpecificationQualifications and TrainingEssentialEducated to GCSE level or equivalentNVQ Level 3 in Business/Administration or equivalent knowledge and experienceGood spoken, written and understanding of EnglishExperience of using Microsoft Office suite; Word, Excel and PowerpointDesirableECDLIT LiterateExperience and KnowledgeEssentialExperience of working in a teamMotivated to extend knowledge and improve service deliveryExperience and ability to deal with non-routine activities appropriately and safelyExperience of handling and processing financial resourcesProblem solving and progress chasing skillsHealth, safety and risk awareDesirableKnowledge of working in the NHSUnderstanding of a medical environment where sick and injured patients are presentHave knowledge and use of web based systemsExperience of using SystmOne Electronic Patient RecordsSkills and AbilitiesEssentialAbility to communicate effectively, particularly in relation to people who have a difficulty understanding and adapt communication techniques as appropriateWell-developed written and verbal communication skillsExperience of formal minute taking, formatting and distributingArranging and preparing meetings and relevant materialsOrganisational skillsDesirableDealing with general publicExperience in customer focused environmentWillingness to expand information technology skillsBe prepared to expand roleAwareness of child protection policies/ proceduresAbility to recognise when patients require more urgent assessmentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHertfordshire Community NHS TrustAddressGregans House34 Bedford RoadHitchinSG5 1HFEmployer's websitehttps://www.hct.nhs.uk (Opens in a new tab)